Job summary
The Community Crisis Response Team is looking for B3
Co-ordinator to join our friendly innovative team. We support people to stay at
home during a time of acute physical illness and offer alternatives to hospital
admission. We also work closely with our partner teams in Derriford Hospital to
ensure people are not admitted unnecessarily.
The position is a permanent role of 30 hours per week.
The team are able to provide assessment and interventions
with the aim of enabling people to return to their own home following a period
on intermediate care.
CCRT will provide training and support to the right
candidates who can offer flexibility, compassion and a can do attitude.
CCRT is a 7 day service including Bank Holidays. Hours to be
worked between 08:00 and 18:00 and some weekends on a rotation basis.
"Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"
Main duties of the job
Key duties include high quality onward care planning as part
of an integral team, to meet the needs of the person following their discharge
from hospital.
You will need the ability to working autonomously and as
part of a team demonstrating initiative.
Based at Mount Gould Hospital, applicants will need a range
of skills to support the delivery of person-centred care. As part of an
integrated team, you will work with people with a variety of health &
social needs in their own homes and care homes across Plymouth.
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
Key tasks and responsibilities of the post:
To take
telephone calls on the enquiry line from GPs, SWAST, health professionals,
University Hospital Plymouth, patients, relatives and other external agencies.
To
update dashboards, spreadsheets and other data collection tools.
To send communications
and share information out to the team or relevant recipients.
To
complete administrative tasks such as creation of spreadsheets, minute taking,
taking messages, utilisation of IT programmes.
To
participate in virtual conferencing.
Completing
and sending referrals for planned resources as appropriate.
Ensure
all resources are available for managers to triage and for responders to visit.
Providing
good quality advice and information to both customers and professionals within
own limitations appropriately.
Complete
administrative activities associated with implementing the customer plan; this
will include documentation of all customer/service related contacts.
Ensure
that all components of the customer plan are implemented as requested i.e.
monitor actions and ensure have been completed and are delivering the required
responses.
To raise
any issues that affects the implementation of the plan to the original
Responder or Team Leader.
To
action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a
daily basis communicate relevant information to a variety of services/agencies
which will include; GPs, SWAST, specialist nurses, care agencies, customers,
families/carers, voluntary agencies and others.
Communication
may take a variety of forms i.e. telephone, e-mail, face to face; to ensure
that the appropriate medium is used and information is provided in a
confidential manner, professionally and appropriate.
Ensure
all communication complies with organisational and national policies and procedures.
To
remain flexible and responsive to urgent requests to ensure provision of an
efficient and effective service.
Organisational:
To
manage and prioritise workload while ensuring responses to deadlines are met in
an environment where the workload is essentially unpredictable.
To
ensure recording, completion and maintenance of accurate and up to date
documentation on required/appropriate systems i.e. Eclipse, Care First 6,
SystmOne in accordance with national and organisational legislation, policies
and procedures.
Report
any data/telephony/system faults and queries.
To take
a flexible approach in supporting the work of the team/group.
To
collect and enter statistical data relevant to the work in line with
organisational and team policies and procedures.
To be
aware of and implement the organisations policies and procedures including
health and Safety; the prompt recording of any accident, incident or other
untoward event involving self, customers or other staff, taking reasonable care
for personal health and safety and adhering to organisational policies.
To keep
updated of policy changes and developments with the organisation and implement
relevant policies, protocols and guidelines.
Job description
Job responsibilities
Key tasks and responsibilities of the post:
To take
telephone calls on the enquiry line from GPs, SWAST, health professionals,
University Hospital Plymouth, patients, relatives and other external agencies.
To
update dashboards, spreadsheets and other data collection tools.
To send communications
and share information out to the team or relevant recipients.
To
complete administrative tasks such as creation of spreadsheets, minute taking,
taking messages, utilisation of IT programmes.
To
participate in virtual conferencing.
Completing
and sending referrals for planned resources as appropriate.
Ensure
all resources are available for managers to triage and for responders to visit.
Providing
good quality advice and information to both customers and professionals within
own limitations appropriately.
Complete
administrative activities associated with implementing the customer plan; this
will include documentation of all customer/service related contacts.
Ensure
that all components of the customer plan are implemented as requested i.e.
monitor actions and ensure have been completed and are delivering the required
responses.
To raise
any issues that affects the implementation of the plan to the original
Responder or Team Leader.
To
action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a
daily basis communicate relevant information to a variety of services/agencies
which will include; GPs, SWAST, specialist nurses, care agencies, customers,
families/carers, voluntary agencies and others.
Communication
may take a variety of forms i.e. telephone, e-mail, face to face; to ensure
that the appropriate medium is used and information is provided in a
confidential manner, professionally and appropriate.
Ensure
all communication complies with organisational and national policies and procedures.
To
remain flexible and responsive to urgent requests to ensure provision of an
efficient and effective service.
Organisational:
To
manage and prioritise workload while ensuring responses to deadlines are met in
an environment where the workload is essentially unpredictable.
To
ensure recording, completion and maintenance of accurate and up to date
documentation on required/appropriate systems i.e. Eclipse, Care First 6,
SystmOne in accordance with national and organisational legislation, policies
and procedures.
Report
any data/telephony/system faults and queries.
To take
a flexible approach in supporting the work of the team/group.
To
collect and enter statistical data relevant to the work in line with
organisational and team policies and procedures.
To be
aware of and implement the organisations policies and procedures including
health and Safety; the prompt recording of any accident, incident or other
untoward event involving self, customers or other staff, taking reasonable care
for personal health and safety and adhering to organisational policies.
To keep
updated of policy changes and developments with the organisation and implement
relevant policies, protocols and guidelines.
Person Specification
Experience
Essential
- Experience of working with vulnerable people.
- Experience of team working.
- Experience of using IT systems.
- Experience in use of Excel and Word.
Desirable
- Experience of community working.
- Experience of working in health or social care setting.
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- IT qualification i.e. ECDL or equivalent.
Desirable
- Vocational Qualification level III in customer services/Health and Social Care or equivalent.
- Knowledge of Eclipse, CareFirst 6 and SystmOne IT packages.
Knowledge
Essential
- Understanding of multidisciplinary team working.
- Literate and numerate.
- Evidence of continued personal development.
- Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel and PowerPoint.
Desirable
- Demonstrate an understanding of clinical governance.
- Knowledge of community resources.
Skills
Essential
- Good communication skills.
- Ability to engage with people across a range of abilities/personalities. Good time management and organisational skills including prioritisation of workload.
- Empathic and able to manage emotional situations.
- Ability to work flexibly to support the team and cope with change.
- Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.
Person Specification
Experience
Essential
- Experience of working with vulnerable people.
- Experience of team working.
- Experience of using IT systems.
- Experience in use of Excel and Word.
Desirable
- Experience of community working.
- Experience of working in health or social care setting.
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- IT qualification i.e. ECDL or equivalent.
Desirable
- Vocational Qualification level III in customer services/Health and Social Care or equivalent.
- Knowledge of Eclipse, CareFirst 6 and SystmOne IT packages.
Knowledge
Essential
- Understanding of multidisciplinary team working.
- Literate and numerate.
- Evidence of continued personal development.
- Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel and PowerPoint.
Desirable
- Demonstrate an understanding of clinical governance.
- Knowledge of community resources.
Skills
Essential
- Good communication skills.
- Ability to engage with people across a range of abilities/personalities. Good time management and organisational skills including prioritisation of workload.
- Empathic and able to manage emotional situations.
- Ability to work flexibly to support the team and cope with change.
- Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
