Job summary
37.5 hours per week.
The Referral Coordination Team based at the Glenbourne Unit is looking to recruit a Referral Coordinator to join their established team.
We are seeking a new Referral Coordinator in the continued delivery of excellent care provided to users of our service and their families. You will be someone with a passion for and experience of working within Mental Health settings and have a passion for supporting those within crisis and recovery from mental illness.
The team deliver compassionate skilled care to very vulnerable patients in the process of coordinating referral both into the Glenbourne Unit and referral out to specific services. This role is a mix that requires both administration skills and clinical skills with working on acute mental health wards. This role will also involve supporting carers using Triangle of care principles.
Main duties of the job
The overall job purpose of this post holder is to provide a key function within the care pathway of patients requiring admission to inpatient mental health services. The post holder will provide a link role between the referral teams, maintain excellent relationships between services, problem solve and find solutions to bed pressures with the support of the senior team within the Glenbourne Unit.
This role also holds a clinical aspect, whereby the post holder will be expected, if required, to provide support to the clinical services across Livewell Southwest.
The post holder will be expected to play a proactive role in quality and service improvement working closely with the Clinical Lead.
It will be expected that Livewell South West staff demonstrate our values base in their work and interactions with people
"please note
that this role may not be eligible for sponsorship under the Skilled Worker
route, please refer to the Direct Gov website for more information with regards
to eligibility"
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
The Referral Co-ordinator will be responsible for the triage and coordination of throughput through the Glenbourne Unit.
This will include; triaging and redirecting calls, gathering thorough referral information so as to aid the nurse in charge in safe clinical decision making and monitoring barriers to discharge across the unit and taking steps to reduce delays.
The post holder/s will be responsible for the immediate line management and supervision of the place of safety team and will support the modern matron in the development and operational effectiveness of the department.
They will support the nurses in charge of each unit to assist in tasks which impact on the effective running of the unit and might prevent them from undertaking their clinical duties. These tasks will include supporting in ensuring staffing numbers are adequate, appointments are scheduled and managing phone calls.
The referral coordinator will undertake the immediate supervision and management of the place and safety team and will actively participate in the entire place of safety process. This includes managing referrals, assisting in initial risk discussions and support of the workers and detainees as required. This will require excellent communication skills and the ability to form good working relationships between agencies.
The referral coordinator will play a key part in the monitoring of bed availability and development of systems or service changes relating to bed management and occupancy. This will involve being mindful of the progress of people in the unit and proactively consider practical barriers to their discharge including social or safeguarding factors. This may include the attendance of CPA reviews, risk management or internal MDT reviews, and will involve regular communication with other agencies.
Managing Incoming communication to the unit:
Coordinate referrals to the unit and supporting registered nursing decisions regarding bed management and patient mix. This referral process will involve taking detailed information and recording effectively through system one.
Adhering safely to POS admission criteria and managing process to ensure best experience for person using POS, as well as the safety of POS coordinator and promoting relationships with police and other agencies.
The coordinator will managing incoming calls to the unit and will support the clinical team by triaging and allocating tasks, whilst helpfully managing those that fit within the sphere of their responsibility. The coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of carers who contact the unit.
The coordinator will lead on the location of out of area beds where required for instance due to need for PICU and repatriation.
Ensuring Bed availability / throughput:
The coordinator will be responsible for being aware of the bed availability across the unit, the expected discharge dates of all inpatients and will monitor progress in conjunction with the MDT process. They will be aware of all out of area placements using the virtual ward on system one and will ensure this is kept up to date, with a regular review of progress of the person and their plan for repatriation.
The coordinator will be aware of patients imminent discharge plans and will assist in supporting the clinical team to expedite these plans where they are able.
The coordinator will be responsible for ensuring that 7 day follow ups are monitored and achieved, particularly where a person is not discharged with the support of HTT. The worker will also review discharge plans to ensure completed and documents sent to relevant parties.
In line with ensuring throughput within the unit, the coordinator will be expected to attend meetings relevant to their role, for instance attending housing meetings, risk management meetings and CPA reviews as required.
The worker will be proactive in identifying barriers to discharge and liaising with relevant parties in order to prevent delays in discharge. They will work closely with in-house STR workers and external agencies.
The worker will ensure that quality and performance monitoring data regarding length of stay and discharge is collated and available monthly.
Place of safety related responsibilities:
The place of safety worker will have immediate line management / supervisory responsibility for the place of safety team and work closely with the modern matron to ensure staff training, rosters, and absence monitoring and line management supervision is completed in line with policy. The worker will be expected to support workers on a day to day basis and will escalate HR related issues to the matron.
The coordinator will support the referral process as referred to above and will also be the point of contact during the detainees stay for the place of safety worker. The coordinator will link with the nurse in charge of the unit where it is required to do so.
The coordinator will be expected to attend meetings relating to pos service development or incident follow up and will take initial steps to following up incidents and ensuring good relations between agencies.
The coordinator will assisting in service changes, training and development of others.
To know how to report accidents and untoward incidents and to do so promptly.
To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them.
To be aware of legal issues and have an understanding of the Mental Health Act.
Job description
Job responsibilities
The Referral Co-ordinator will be responsible for the triage and coordination of throughput through the Glenbourne Unit.
This will include; triaging and redirecting calls, gathering thorough referral information so as to aid the nurse in charge in safe clinical decision making and monitoring barriers to discharge across the unit and taking steps to reduce delays.
The post holder/s will be responsible for the immediate line management and supervision of the place of safety team and will support the modern matron in the development and operational effectiveness of the department.
They will support the nurses in charge of each unit to assist in tasks which impact on the effective running of the unit and might prevent them from undertaking their clinical duties. These tasks will include supporting in ensuring staffing numbers are adequate, appointments are scheduled and managing phone calls.
The referral coordinator will undertake the immediate supervision and management of the place and safety team and will actively participate in the entire place of safety process. This includes managing referrals, assisting in initial risk discussions and support of the workers and detainees as required. This will require excellent communication skills and the ability to form good working relationships between agencies.
The referral coordinator will play a key part in the monitoring of bed availability and development of systems or service changes relating to bed management and occupancy. This will involve being mindful of the progress of people in the unit and proactively consider practical barriers to their discharge including social or safeguarding factors. This may include the attendance of CPA reviews, risk management or internal MDT reviews, and will involve regular communication with other agencies.
Managing Incoming communication to the unit:
Coordinate referrals to the unit and supporting registered nursing decisions regarding bed management and patient mix. This referral process will involve taking detailed information and recording effectively through system one.
Adhering safely to POS admission criteria and managing process to ensure best experience for person using POS, as well as the safety of POS coordinator and promoting relationships with police and other agencies.
The coordinator will managing incoming calls to the unit and will support the clinical team by triaging and allocating tasks, whilst helpfully managing those that fit within the sphere of their responsibility. The coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of carers who contact the unit.
The coordinator will lead on the location of out of area beds where required for instance due to need for PICU and repatriation.
Ensuring Bed availability / throughput:
The coordinator will be responsible for being aware of the bed availability across the unit, the expected discharge dates of all inpatients and will monitor progress in conjunction with the MDT process. They will be aware of all out of area placements using the virtual ward on system one and will ensure this is kept up to date, with a regular review of progress of the person and their plan for repatriation.
The coordinator will be aware of patients imminent discharge plans and will assist in supporting the clinical team to expedite these plans where they are able.
The coordinator will be responsible for ensuring that 7 day follow ups are monitored and achieved, particularly where a person is not discharged with the support of HTT. The worker will also review discharge plans to ensure completed and documents sent to relevant parties.
In line with ensuring throughput within the unit, the coordinator will be expected to attend meetings relevant to their role, for instance attending housing meetings, risk management meetings and CPA reviews as required.
The worker will be proactive in identifying barriers to discharge and liaising with relevant parties in order to prevent delays in discharge. They will work closely with in-house STR workers and external agencies.
The worker will ensure that quality and performance monitoring data regarding length of stay and discharge is collated and available monthly.
Place of safety related responsibilities:
The place of safety worker will have immediate line management / supervisory responsibility for the place of safety team and work closely with the modern matron to ensure staff training, rosters, and absence monitoring and line management supervision is completed in line with policy. The worker will be expected to support workers on a day to day basis and will escalate HR related issues to the matron.
The coordinator will support the referral process as referred to above and will also be the point of contact during the detainees stay for the place of safety worker. The coordinator will link with the nurse in charge of the unit where it is required to do so.
The coordinator will be expected to attend meetings relating to pos service development or incident follow up and will take initial steps to following up incidents and ensuring good relations between agencies.
The coordinator will assisting in service changes, training and development of others.
To know how to report accidents and untoward incidents and to do so promptly.
To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them.
To be aware of legal issues and have an understanding of the Mental Health Act.
Person Specification
Knowledge
Essential
- Able to read, write and perform simple calculations. Good communication skills (written and verbal). Can understand and communicate factual information. Excellent interpersonal skills. Good IT skills and the ability to learn new systems. Ability to prioritise workload with supervision. Can demonstrate practical skills to others. De-escalation and negotiation skills
Desirable
- Ability to liaise with health care professionals Able to engage and support patients, their families and carers Mental Health Act working knowledge A keenness to make a positive contribution to improving the quality of life for people with mental health problems Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Qualifications in Maths and English. Physical Intervention trained. CPA competencies. MHA training and capacity. SystmOne ability to use. Appraisal process. Knowledge of sickness absence monitoring and how to promote a healthy working team.
Qualifications
Essential
- Vocational Qualification III/IV/Foundation Degree or able to demonstrate the skills; knowledge and ability to work to the level required.
Experience
Essential
- Previous experience in delivering care to those who have been diagnosed with Mental Health issues. Experience in working within a multi- disciplinary setting. 2 years at Band 3 or equivalent. Line managing junior staff
Desirable
- Ability to engage patients Able to support and guide junior staff Experience in care within an acute mental health service. Assistant Practitioner. Line Management experience/appraisal.
Other
Essential
- Must have a positive / helpful and professional attitude. Remain calm under pressure. Demonstrate a positive attitude towards diversity and supporting individuals from ethnic minority groups. Flexibility of approach. Motivated Empathetic Reliable Confidence in dealing with patients Ability to work in stressful conditions Ability to work as part of a team
Desirable
- Personal skills training. Diversity training. Race / Equality training. Acute Mental Health experience within an NHS setting Working in a MDT Experience of emotional distress Experience of mental health services (as a worker or service user / carer) Supervision skills
Person Specification
Knowledge
Essential
- Able to read, write and perform simple calculations. Good communication skills (written and verbal). Can understand and communicate factual information. Excellent interpersonal skills. Good IT skills and the ability to learn new systems. Ability to prioritise workload with supervision. Can demonstrate practical skills to others. De-escalation and negotiation skills
Desirable
- Ability to liaise with health care professionals Able to engage and support patients, their families and carers Mental Health Act working knowledge A keenness to make a positive contribution to improving the quality of life for people with mental health problems Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Qualifications in Maths and English. Physical Intervention trained. CPA competencies. MHA training and capacity. SystmOne ability to use. Appraisal process. Knowledge of sickness absence monitoring and how to promote a healthy working team.
Qualifications
Essential
- Vocational Qualification III/IV/Foundation Degree or able to demonstrate the skills; knowledge and ability to work to the level required.
Experience
Essential
- Previous experience in delivering care to those who have been diagnosed with Mental Health issues. Experience in working within a multi- disciplinary setting. 2 years at Band 3 or equivalent. Line managing junior staff
Desirable
- Ability to engage patients Able to support and guide junior staff Experience in care within an acute mental health service. Assistant Practitioner. Line Management experience/appraisal.
Other
Essential
- Must have a positive / helpful and professional attitude. Remain calm under pressure. Demonstrate a positive attitude towards diversity and supporting individuals from ethnic minority groups. Flexibility of approach. Motivated Empathetic Reliable Confidence in dealing with patients Ability to work in stressful conditions Ability to work as part of a team
Desirable
- Personal skills training. Diversity training. Race / Equality training. Acute Mental Health experience within an NHS setting Working in a MDT Experience of emotional distress Experience of mental health services (as a worker or service user / carer) Supervision skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
