Job summary
24 hours per week
Key functions of the role include the operational leadership for teams and provisions which support admission avoidance and discharge pathways in South Hams and West Devon.
This is also an opportunity to take leadership of developing the Urgent Community Response across Western Devon and Plymouth.
You will lead on development of integrated working with primary care, community and acute partners.
You will also be asked to deputise for the Assistant Director (Western Devon) when appropriate and represent both Devon County Council and Livewell Southwest.
You work closely with other urgent care and community services managers across Plymouth and Devon.
This role maybe asked to support other development work as required.
24 hours per week - fixed term (6 months).
Please refer to the supporting information page
Main duties of the job
Key functions of the role include the operational leadership for teams and provisions which support admission avoidance and discharge pathways in South Hams and West Devon.
This is also an opportunity to take leadership of developing the Urgent Community Response across Western Devon and Plymouth.
You will lead on development of integrated working with primary care, community and acute partners.
You will deputise for Assistant Director when appropriate, and represent both Livewell SouthWest and Devon County Council.
You will work closely where appropriate with other urgent care and community
services managers across Plymouth and Devon.
This role maybe asked to support other development work as required.
Key duties and responsibilities include:
Leadership, Policy and Service Development
Financial and Physical Resources
Support, Management of Development of Staff
Communications and Relationship Skills
Decisions and Judgements
Information Resources
Research and Development
Freedom to Act
Key Behaviour Competencies:
Working together
Act With Integrity
Building Success Together
Caring for patients
Additional information for all posts
Risk Management
Health and Safety at Work
Infection Control
Safeguarding Children and Adults
Research
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
Please refer to the supporting information page for full copy of Job Description and Person Specification.
Leadership, Policy and Service Development
- Act as strategic lead for the transformation of services for intermediate care, long-term condition management and frailty; challenge current structure and identify organisational and professional barriers which limit or inhibit the service. Lead and foster a culture of openness and recognition of duty of candour in which each member of staff is valued, supported and developed, inspiring a shared purpose to the delivery of high quality and best value health and social care effective care.
- The postholder will have a key role in crossing organisational and professional boundaries, linking together multi-agency services for appropriate discharge care pathways in response to national initiatives and advising on appropriate clinical and professional strategy relating to therapy practice and the older person. In particular, the post holder will have a key role in reducing delays transfer to care and facilitating the identification of discharge pathways for stranded patients.
- To assist in leading a local management team with accountability for delivering key targets, including quality outcome indicators, performance measures and financial balance on behalf of Livewell Southwest and Devon County Council..
- To be part of the operational management team, overseeing the delivery and development of Livewell Southwest and Devon County Council. Lead multi-professional and multi-agency working towards the successful development of complex packages of care for discharge, which promote early discharge/reduced length of stay and /or prevent unnecessary hospital readmission - working in partnership with colleagues in the community and primary care. Act as liaison and lead for Community teams, Care Homes and Community Hospitals to promote improved care pathways for patients.
- To be a member of senior management groups as required (e.g. workforce, risk management etc.).
- To build relationships at a local level which deliver integrated health and social care across services.
- To assist in the completion of projects and prepare and deliver reports and presentations as appropriate.
- Work with strategic and operational/professional leads, service mangers users/carers to ensure that good practice, policies, protocols and service development plans are implemented at a local level.
- Shape and develop the nature and range of services and pathways provided in community and hospital settings.
- To promote the principle that the people who use our services, and their carers, should be at the centre of all we say and do in all contacts and interactions with staff, people who use our services, carers, partner organisations and members of the public.
- To develop lead and input to key policy documents working with national and local intelligence to form documents that are fit for purpose and are in line with Social Enterprise business modelling.
- To lead for Livewell Southwest and Devon County Council in the escalation system across the Western locality.
Financial and Physical Resources
- To work with the Locality Manager and Head of Servicer and assist in taking responsibility for budgets across a complex range of services.
- To have full devolved responsibility for relevant budgets in line with service needs and objectives.
- To be responsible for the monitoring of devolved budgets in defined locality area.
- To assist and support and contribute key factors in the delivery of financial balance and to include financial recovery as required in line with sustainability and QIPP targets.
- To ensure that risk management polices and procedures are implemented, in the defined area, and that risks are managed/mitigated locally or escalated to an appropriate level in the organisation.
- To develop finance ability as part of this role.
Support, Management of Development of Staff
- To assist the Locality Manager and Head of Service in the support, and development of staff.
- Develop the multi-professional discharge ward team to provide expert advice on the specialist assessment and planning of discharge needs for people with multiple pathologies, complex needs, polypharmacy, infection risks, mental capacity needs, reduced functional abilities and safeguarding needs; developing an advanced level of professional autonomy and accountability in the planning of complex discharge
- To ensure that all teams involved in Community Services Urgent Care are consistent in their approach to supporting and developing staff.
- The post holder will provide leadership and management for all staff within Community Services for the delivery of integrated care provision to ensure that all potential and acute service users receive a consistent and comprehensive service outcome.
- To ensure that all staff are supervised and supported in accordance with the policies and procedures of LIVEWELL SOUTHWEST Livewell Southwest and Devon County Council including the completion of annual appraisals /performance reviews.
- To ensure the health, safety and wellbeing of health and social staff in reference to the relevant HR and operational polices.
- To support and encourage Continuing Professional Development and development of cross cuttings skills aligned to business model approach to development.
Communications and Relationship Skills
Communicate effectively with all relevant parties including staff, service users and carers, senior managers, commissioners and care providers both on a one to one basis and in larger groups; managing complex, sensitive and contentious information appropriately
To communicate effectively with the Locality Manager and Head of Service, in relation to operational issues as appropriate.
Communicate with other services and managers and service managers as required, in relation to service delivery and patient care.
To provide system leadership working with our acute hospital partners to manage patient flow through the tactical control centre based at Derriford Hospital.
Be prepared to challenge existing working practices where required, persuading and negotiating to achieve the expected outcomes.
To communicate information to staff, partner organisations and the public. This will involve communicating internally with staff groups and in public forums on behalf of Livewell Southwest
To ensure that people who use our services, and their carers are appropriately involved at all stages of service development and delivery.
Assist in the developing of partnership approaches with Primary Care and the Voluntary and Independent Sector in a co-ordinated way that is responsive to need and places individuals at the centre of the care they require.
Decisions and Judgements
To demonstrate understanding of highly complex policy, guidance and legislation and ensure that Best Practice and governance requirements are applied locally.
To respond appropriately to evidenced outcomes and ensure this is applied to service development and delivery at service level.
Support clinicians with clinical advice and expert opinion in highly complex decision making regarding therapy and rehabilitation services in liaison with Professional Practice Team.
Act as a strong patient advocate, linking services to support independence and promoting good health on discharge from hospital, facilitating the necessary culture change to ensure older people and their families are treated with respect and dignity and encouraged with self-care and independence.
Information Resources
- To utilise performance management information with staff and others as the basis for continuous service improvement.
- Develop and contribute to a knowledge exchange within Livewell and contribute innovative ideas for service redesign and improvement.
- To ensure that agreed IT systems are fully implemented and utilised.
- To contribute to the development of appropriate information systems where gaps exist.
- To ensure that clinical governance and other quality assurance systems are in place to ensure patient safety and service quality.
- To utilise workforce and related business intelligence in the planning and design of service redesign ensuring that data is correct at source and in line with wider service planning models.
- To be able to explain and form plans based on analytical data.
- Workforce planning and skill mix as well as business planning supporting the Locality Manager and Head of Service is key to the service redesign function of this role.
Job description
Job responsibilities
Please refer to the supporting information page for full copy of Job Description and Person Specification.
Leadership, Policy and Service Development
- Act as strategic lead for the transformation of services for intermediate care, long-term condition management and frailty; challenge current structure and identify organisational and professional barriers which limit or inhibit the service. Lead and foster a culture of openness and recognition of duty of candour in which each member of staff is valued, supported and developed, inspiring a shared purpose to the delivery of high quality and best value health and social care effective care.
- The postholder will have a key role in crossing organisational and professional boundaries, linking together multi-agency services for appropriate discharge care pathways in response to national initiatives and advising on appropriate clinical and professional strategy relating to therapy practice and the older person. In particular, the post holder will have a key role in reducing delays transfer to care and facilitating the identification of discharge pathways for stranded patients.
- To assist in leading a local management team with accountability for delivering key targets, including quality outcome indicators, performance measures and financial balance on behalf of Livewell Southwest and Devon County Council..
- To be part of the operational management team, overseeing the delivery and development of Livewell Southwest and Devon County Council. Lead multi-professional and multi-agency working towards the successful development of complex packages of care for discharge, which promote early discharge/reduced length of stay and /or prevent unnecessary hospital readmission - working in partnership with colleagues in the community and primary care. Act as liaison and lead for Community teams, Care Homes and Community Hospitals to promote improved care pathways for patients.
- To be a member of senior management groups as required (e.g. workforce, risk management etc.).
- To build relationships at a local level which deliver integrated health and social care across services.
- To assist in the completion of projects and prepare and deliver reports and presentations as appropriate.
- Work with strategic and operational/professional leads, service mangers users/carers to ensure that good practice, policies, protocols and service development plans are implemented at a local level.
- Shape and develop the nature and range of services and pathways provided in community and hospital settings.
- To promote the principle that the people who use our services, and their carers, should be at the centre of all we say and do in all contacts and interactions with staff, people who use our services, carers, partner organisations and members of the public.
- To develop lead and input to key policy documents working with national and local intelligence to form documents that are fit for purpose and are in line with Social Enterprise business modelling.
- To lead for Livewell Southwest and Devon County Council in the escalation system across the Western locality.
Financial and Physical Resources
- To work with the Locality Manager and Head of Servicer and assist in taking responsibility for budgets across a complex range of services.
- To have full devolved responsibility for relevant budgets in line with service needs and objectives.
- To be responsible for the monitoring of devolved budgets in defined locality area.
- To assist and support and contribute key factors in the delivery of financial balance and to include financial recovery as required in line with sustainability and QIPP targets.
- To ensure that risk management polices and procedures are implemented, in the defined area, and that risks are managed/mitigated locally or escalated to an appropriate level in the organisation.
- To develop finance ability as part of this role.
Support, Management of Development of Staff
- To assist the Locality Manager and Head of Service in the support, and development of staff.
- Develop the multi-professional discharge ward team to provide expert advice on the specialist assessment and planning of discharge needs for people with multiple pathologies, complex needs, polypharmacy, infection risks, mental capacity needs, reduced functional abilities and safeguarding needs; developing an advanced level of professional autonomy and accountability in the planning of complex discharge
- To ensure that all teams involved in Community Services Urgent Care are consistent in their approach to supporting and developing staff.
- The post holder will provide leadership and management for all staff within Community Services for the delivery of integrated care provision to ensure that all potential and acute service users receive a consistent and comprehensive service outcome.
- To ensure that all staff are supervised and supported in accordance with the policies and procedures of LIVEWELL SOUTHWEST Livewell Southwest and Devon County Council including the completion of annual appraisals /performance reviews.
- To ensure the health, safety and wellbeing of health and social staff in reference to the relevant HR and operational polices.
- To support and encourage Continuing Professional Development and development of cross cuttings skills aligned to business model approach to development.
Communications and Relationship Skills
Communicate effectively with all relevant parties including staff, service users and carers, senior managers, commissioners and care providers both on a one to one basis and in larger groups; managing complex, sensitive and contentious information appropriately
To communicate effectively with the Locality Manager and Head of Service, in relation to operational issues as appropriate.
Communicate with other services and managers and service managers as required, in relation to service delivery and patient care.
To provide system leadership working with our acute hospital partners to manage patient flow through the tactical control centre based at Derriford Hospital.
Be prepared to challenge existing working practices where required, persuading and negotiating to achieve the expected outcomes.
To communicate information to staff, partner organisations and the public. This will involve communicating internally with staff groups and in public forums on behalf of Livewell Southwest
To ensure that people who use our services, and their carers are appropriately involved at all stages of service development and delivery.
Assist in the developing of partnership approaches with Primary Care and the Voluntary and Independent Sector in a co-ordinated way that is responsive to need and places individuals at the centre of the care they require.
Decisions and Judgements
To demonstrate understanding of highly complex policy, guidance and legislation and ensure that Best Practice and governance requirements are applied locally.
To respond appropriately to evidenced outcomes and ensure this is applied to service development and delivery at service level.
Support clinicians with clinical advice and expert opinion in highly complex decision making regarding therapy and rehabilitation services in liaison with Professional Practice Team.
Act as a strong patient advocate, linking services to support independence and promoting good health on discharge from hospital, facilitating the necessary culture change to ensure older people and their families are treated with respect and dignity and encouraged with self-care and independence.
Information Resources
- To utilise performance management information with staff and others as the basis for continuous service improvement.
- Develop and contribute to a knowledge exchange within Livewell and contribute innovative ideas for service redesign and improvement.
- To ensure that agreed IT systems are fully implemented and utilised.
- To contribute to the development of appropriate information systems where gaps exist.
- To ensure that clinical governance and other quality assurance systems are in place to ensure patient safety and service quality.
- To utilise workforce and related business intelligence in the planning and design of service redesign ensuring that data is correct at source and in line with wider service planning models.
- To be able to explain and form plans based on analytical data.
- Workforce planning and skill mix as well as business planning supporting the Locality Manager and Head of Service is key to the service redesign function of this role.
Person Specification
Experience
Essential
- Evidence of leading and implementing service change
- Senior operational management experience
- Ability to analyse and evaluate service requirements dependant on client need and organisational context often in complex and contentious situations
- Experience of managing across health and social care
Desirable
Qualifications
Essential
- Hold a Masters Level qualification in a care and/or health related subject with at least 2 years working at senior manager level or has equivalent level of knowledge gained through significant experience at senior management level and undertaken recognised management training
Desirable
- Project management qualification
Skills
Essential
- Able to produce high quality reports
- Excellent interpersonal skills
- Facilitation and influencing skills
- Able to perform where high levels of concentration are required despite high levels of interruptions
- Work to deadlines
- Ability to travel across Plymouth / South Hams/ West Devon geographical area
Desirable
Knowledge
Essential
- Knowledge of the modernisation agenda
- Knowledge of the social enterprise model
- Performance management knowledge and skills
- Effective budgetary management skills
- Financial management and business acumen
- Knowledge of health and social care systems and processes
- Knowledge of Health and social care integration
Desirable
- Previous strategic level work
- Understanding of complaints procedure
- Broad understanding of Local Authority duties and responsibilities under the Care Act
Person Specification
Experience
Essential
- Evidence of leading and implementing service change
- Senior operational management experience
- Ability to analyse and evaluate service requirements dependant on client need and organisational context often in complex and contentious situations
- Experience of managing across health and social care
Desirable
Qualifications
Essential
- Hold a Masters Level qualification in a care and/or health related subject with at least 2 years working at senior manager level or has equivalent level of knowledge gained through significant experience at senior management level and undertaken recognised management training
Desirable
- Project management qualification
Skills
Essential
- Able to produce high quality reports
- Excellent interpersonal skills
- Facilitation and influencing skills
- Able to perform where high levels of concentration are required despite high levels of interruptions
- Work to deadlines
- Ability to travel across Plymouth / South Hams/ West Devon geographical area
Desirable
Knowledge
Essential
- Knowledge of the modernisation agenda
- Knowledge of the social enterprise model
- Performance management knowledge and skills
- Effective budgetary management skills
- Financial management and business acumen
- Knowledge of health and social care systems and processes
- Knowledge of Health and social care integration
Desirable
- Previous strategic level work
- Understanding of complaints procedure
- Broad understanding of Local Authority duties and responsibilities under the Care Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
