Job summary
30 hours per week
A fantastic opportunity has arisen to join our People Relations Team. We are looking for someone who has an interest in working within HR and potentially taking their first steps into a career in HR.
You will become part of a well-established and supportive team, working alongside the Assistant People Relations Advisor, People Relations Advisors and People Business Partners whilst contributing to the delivery of an efficient and effective HR service through a professional, customer-focused approach.
This is a busy role, but one that offers an excellent opportunity to develop a range of administration skills in an HR role, as well as an understanding of the organisation. You will have the opportunity to learn from your HR colleagues and will be encouraged to rise to all challenges and opportunities available to you.
Previous experience of working in an administration role within an Human Resources environment would be preferred, however it is not essential.
We would welcome applications from candidates who can demonstrate transferrable skills along with excellent communication skills, be competent users in all Microsoft Office packages. You must be able to multitask and prioritise your workload.
If you would like further information please contact Natasha Turner, Assistant People Relations Advisor natashaturner@nhs.net or on 01752 434163 or Claire Steel, HR Business Partner claire.steel@nhs.net or on 01752 435059.
Main duties of the job
Provide a high quality and
efficient HR administrative support to the HR Management Team and People
Relations Advisors which will include grievance, disciplinary, sickness
casework and other HR related administration.
Act as first point of
contact for general HR issues and queries into the team and resolving
straightforward queries in relation to a wide range of HR issues for example,
terms and conditions, sickness, annual leave, pay, reward and benefits.
About us
Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation'
"please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"
Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer:
Protected CPD time for registered staff
Various development pathways for unregistered and registered staff
Leadership and mentoring programmes
Ongoing regular training packages for all staff
Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training
Robust Preceptorship
A bespoke induction programme
Relocation package may be considered for the right candidate for certain roles
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
HR Administration
Deal with routine enquiries coming into
the department either from colleagues, managers, other health organisations and
outside agencies and pass to relevant person if not able to resolve.
- Collate information/reports
for HR meetings using template formats, the content of which will be sensitive
and confidential in nature.
- Arrange employee relations
meetings/panels in line with policies and procedures ensuring relevant
timeframes and deadlines are met
- Support and maintain the administration
of staff benefits including the processing of salary sacrifice schemes applications
- Manage the Retirement Award applications
process.
- Support and maintain the administration
of Professional Registration records to ensure eligibility to work as a trained professional is maintained.
- Use information systems to create spreadsheets/databases
from ESR and other systems.
- Action Appointment, Change and Leavers Forms
ensuring that the forms are correctly completed and forwarded to Payroll
Provider.
- Arrange meetings, issues agenda and
papers in a timely manner and minute take at meetings using transcription
service available.
- Maintain HR intranet pages keeping
relevant information including forms, guidance and policies up to date in a
timely manner.
Employee Relations/People
Management
- Act as first point of
contact for general HR issues and queries into the team resolving
straightforward queries in relation to a wide range of HR issues such as those
relating to terms and conditions, including such matters as annual leave
entitlement, sickness, pay and employee benefits.
- Provide advice on straightforward HR queries to
managers across all business areas or where appropriate, signposting to the appropriate HR team
member. Queries may be of a sensitive
nature.
Policies and Procedures
- Be
proactive and contribute ideas for improvement in the way the service is
delivered.
- Be
compliant with the General Data Protection Regulations and record management
policies and procedures with reference to confidentiality and safeguarding
issues.
- Able
to work on own initiative, prioritising work within defined policies and
procedures to set timescales.
Other Responsibilities
- To promote and provide advice and guidance on Equality and
Diversity issues as they relate to people management and in the context of the
services supported.
- To handle sensitive and confidential information according
to the provisions of data security regulations, Information Governance and Data
Protection.
- Participate in continuous professional development.
- Undertake other duties commensurate to the role
and banding of the post.
COMMUNICATIONS AND
RELATIONSHIPS
Maintain and build upon effective internal/external
working relationships, to contribute to a whole system approach and joint
working with key stakeholders e.g. managers,
employees, team members, trade unions, professional associations and external
organisations
PHYSICAL DEMANDS
OF THE JOB
Frequent sitting & standing.
Inputting at a keyboard for most of day, frequent light effort to lift, sort
& file case notes.
May have to occasionally move
presentation equipment and office supplies.
Frequent concentration is required when
inputting into systems, typing documents, making appointments & processing
records with a need to ensure accuracy.
The work is usually predictable but
there may be interruptions from telephone calls, visitors and staff &
occasionally imposed deadlines.
Exposure to service users who may
exhibit difficult & challenging behaviours is rare/occasional.
Job description
Job responsibilities
HR Administration
Deal with routine enquiries coming into
the department either from colleagues, managers, other health organisations and
outside agencies and pass to relevant person if not able to resolve.
- Collate information/reports
for HR meetings using template formats, the content of which will be sensitive
and confidential in nature.
- Arrange employee relations
meetings/panels in line with policies and procedures ensuring relevant
timeframes and deadlines are met
- Support and maintain the administration
of staff benefits including the processing of salary sacrifice schemes applications
- Manage the Retirement Award applications
process.
- Support and maintain the administration
of Professional Registration records to ensure eligibility to work as a trained professional is maintained.
- Use information systems to create spreadsheets/databases
from ESR and other systems.
- Action Appointment, Change and Leavers Forms
ensuring that the forms are correctly completed and forwarded to Payroll
Provider.
- Arrange meetings, issues agenda and
papers in a timely manner and minute take at meetings using transcription
service available.
- Maintain HR intranet pages keeping
relevant information including forms, guidance and policies up to date in a
timely manner.
Employee Relations/People
Management
- Act as first point of
contact for general HR issues and queries into the team resolving
straightforward queries in relation to a wide range of HR issues such as those
relating to terms and conditions, including such matters as annual leave
entitlement, sickness, pay and employee benefits.
- Provide advice on straightforward HR queries to
managers across all business areas or where appropriate, signposting to the appropriate HR team
member. Queries may be of a sensitive
nature.
Policies and Procedures
- Be
proactive and contribute ideas for improvement in the way the service is
delivered.
- Be
compliant with the General Data Protection Regulations and record management
policies and procedures with reference to confidentiality and safeguarding
issues.
- Able
to work on own initiative, prioritising work within defined policies and
procedures to set timescales.
Other Responsibilities
- To promote and provide advice and guidance on Equality and
Diversity issues as they relate to people management and in the context of the
services supported.
- To handle sensitive and confidential information according
to the provisions of data security regulations, Information Governance and Data
Protection.
- Participate in continuous professional development.
- Undertake other duties commensurate to the role
and banding of the post.
COMMUNICATIONS AND
RELATIONSHIPS
Maintain and build upon effective internal/external
working relationships, to contribute to a whole system approach and joint
working with key stakeholders e.g. managers,
employees, team members, trade unions, professional associations and external
organisations
PHYSICAL DEMANDS
OF THE JOB
Frequent sitting & standing.
Inputting at a keyboard for most of day, frequent light effort to lift, sort
& file case notes.
May have to occasionally move
presentation equipment and office supplies.
Frequent concentration is required when
inputting into systems, typing documents, making appointments & processing
records with a need to ensure accuracy.
The work is usually predictable but
there may be interruptions from telephone calls, visitors and staff &
occasionally imposed deadlines.
Exposure to service users who may
exhibit difficult & challenging behaviours is rare/occasional.
Person Specification
Specific skills
Essential
- Demonstrate a strong customer focus
- Good written and oral communications skills
- Flexible approach
- Able to demonstrate tact, integrity and discretion when working with confidential matters
- Persuasion skills
- Ability to use initiative and be resourceful
- Ability to prioritise workload and meet deadlines
- Effective time management skills
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act.
- Able to build effective working relationships with customers and colleagues/staff
Qualifications
Essential
- Educated to Vocational Level 3 (NVQ3) in Business Administration or equivalent level of qualifications or significant equivalent previous knowledge & experience
- 5 GCSEs grade A-C including Maths and English or equivalent
Experience
Essential
- Experience of using all Microsoft Packages
- Experience of working in an admin environment
- Experience of HR administrative and HR procedural work
- Experience of working in a team
- Experience of dealing with customers
Desirable
- Experience of working in a health or social care office environment.
Person Specification
Specific skills
Essential
- Demonstrate a strong customer focus
- Good written and oral communications skills
- Flexible approach
- Able to demonstrate tact, integrity and discretion when working with confidential matters
- Persuasion skills
- Ability to use initiative and be resourceful
- Ability to prioritise workload and meet deadlines
- Effective time management skills
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act.
- Able to build effective working relationships with customers and colleagues/staff
Qualifications
Essential
- Educated to Vocational Level 3 (NVQ3) in Business Administration or equivalent level of qualifications or significant equivalent previous knowledge & experience
- 5 GCSEs grade A-C including Maths and English or equivalent
Experience
Essential
- Experience of using all Microsoft Packages
- Experience of working in an admin environment
- Experience of HR administrative and HR procedural work
- Experience of working in a team
- Experience of dealing with customers
Desirable
- Experience of working in a health or social care office environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
