Job summary
The Participation & Involvement
Specialist is a new post that will allow for the ongoing recruitment, support
and deployment of people with lived experience into a Livewell Southwest Participation
Programme, supporting the organisation in codesigned service improvement.
You will work alongside the Service User
Experience Manager to coordinate and manage the organisations service user involvement
agenda by leading and advising on co-design, co-production and involvement
activities.
You will use story telling as a tool to
increase participation and understanding of service user experience through
video. The postholder will also support organisation-wide engagement
activities.
If you have any questions or would like to know more
about anything to do with the role or the team, please contact claire.gatehouse@nhs.net.
The planned interview date is Wednesday 25 January 2023.
Main duties of the job
Work across services in order to implement a Participation
Programme for LSW
Be
a point of expertise for staff undertaking Involvement activities, offering
practical advice and support.
Assist
in development of engagement formats and other co-design projects.
Contribute to
the continued development and improvement of user participation culture within
the organisation.
To
use story telling as a tool to increase participation and understanding of
service user experience
Work
closely with the Volunteering Team and Quality Improvement Team in recruitment
and deployment of Experts by Experience
Supporting
People with Lived Experience when participating in involvement activities
Develop
working arrangements that ensure the involvement of service users, the public
and recognised external organisations in the identification of issues for the
improvement of services
Train
and support staff and service users in participation approaches such as
co-design and coproduction
Support
and oversee organisation-wide engagement activities
Promote,
develop and engage colleagues both internally and externally in utilising
various engagement platforms.
Ensure new and
existing staff members can receive training and/or development relevant to
their role.
To produce
reports for internal committees and meetings
All
Livewell Southwest staff are expected to be able and willing to work across a 7
day service.
About us
Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation'
Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer:
Protected CPD time for registered staff
Various development pathways for unregistered and registered staff
Leadership and mentoring programmes
Ongoing regular training packages for all staff
Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training
Robust Preceptorship
A bespoke induction programme
Relocation package may be considered for the right candidate for certain roles
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
***** For full details regarding the job description, please see the attached document entitled Job Description. *****
The Participation & Involvement
Specialist will allow for the ongoing recruitment, support and deployment of
people with lived experience into a Livewell Southwest Participation Programme,
supporting the organisation in codesigned service improvement. This post will
be managed by the Service User Experience Manager.
The post-holder will coordinate and
manage the organisations service user involvement agenda by leading and
advising on co-design, co-production and involvement activities. The postholder
will also work closely with other teams in the organisation and across the
healthcare network, such as Quality Improvement, Healthwatch, the Voluntary and
Community Services Alliance, University Hospitals Plymouth and the Devon Community
Mental Health Framework programme.
The
post-holder will assist the Service User Experience Manager in collating
service user experience information and feedback from a diverse range of
sources and ensure efficient and proactive processes exist or are created for
organisation wide learning.
The
post-holder will be required to work both independently and as part of a team
and be flexible to the needs of the overall service. They will comply with all
relevant Health, Safety and Statutory legislation and to aspire to best working
practice at all times.
Job description
Job responsibilities
***** For full details regarding the job description, please see the attached document entitled Job Description. *****
The Participation & Involvement
Specialist will allow for the ongoing recruitment, support and deployment of
people with lived experience into a Livewell Southwest Participation Programme,
supporting the organisation in codesigned service improvement. This post will
be managed by the Service User Experience Manager.
The post-holder will coordinate and
manage the organisations service user involvement agenda by leading and
advising on co-design, co-production and involvement activities. The postholder
will also work closely with other teams in the organisation and across the
healthcare network, such as Quality Improvement, Healthwatch, the Voluntary and
Community Services Alliance, University Hospitals Plymouth and the Devon Community
Mental Health Framework programme.
The
post-holder will assist the Service User Experience Manager in collating
service user experience information and feedback from a diverse range of
sources and ensure efficient and proactive processes exist or are created for
organisation wide learning.
The
post-holder will be required to work both independently and as part of a team
and be flexible to the needs of the overall service. They will comply with all
relevant Health, Safety and Statutory legislation and to aspire to best working
practice at all times.
Person Specification
Experience
Essential
- Experience of leading participation activities with demonstrable outcomes
- Experience of creating and presenting information in various formats, to different audiences
- Experience supervising and managing others, including performance management
- Experience of engaging and maintaining strong relationships with service users, staff and stakeholders.
- Experience of facilitating and leading meetings.
- Conflict Resolution skills
Desirable
- Experience-Based Co-Design activities
- Experience using various digital platforms
- Experience implementing Quality Improvement Methodology
Qualifications
Essential
- Degree level qualification in a relevant subject, or relevant practical experience
- Training/qualification or significant experience in public participation & involvement.
Desirable
- Clinical qualification
- Project/ qualification Management training
- Quality Improvement training
- Solution Focussed Approaches
- Experience Based Codesign
Knowledge
Essential
- Robust and current knowledge of Service User Experience agenda in health and social care
- governance, and NHS structures
- Equality, Diversity & Inclusion agenda
- Excellent communication/ interpersonal skills both verbal and written
- Presentation skills, tailored to a range of audiences
- The ability to handle complex, sensitive or contentious information and issues.
- Skills in quality improvement and project management methodology
- Proven organisational and time management skills
- Ability to use IT systems and programmes such as Outlook, Word, Excel & Databases.
- Proven ability to work as part of a team
- Self-motivated and able to work autonomously, including period of prolonged concentration
- Ability to handle occasional distressing information
Desirable
- Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Knowledge of Content Management and/or Engagement Platform systems and databases
- Knowledge of storytelling techniques and the ability to create Digital Story Telling using video editing software
- Video editing
Person Specification
Experience
Essential
- Experience of leading participation activities with demonstrable outcomes
- Experience of creating and presenting information in various formats, to different audiences
- Experience supervising and managing others, including performance management
- Experience of engaging and maintaining strong relationships with service users, staff and stakeholders.
- Experience of facilitating and leading meetings.
- Conflict Resolution skills
Desirable
- Experience-Based Co-Design activities
- Experience using various digital platforms
- Experience implementing Quality Improvement Methodology
Qualifications
Essential
- Degree level qualification in a relevant subject, or relevant practical experience
- Training/qualification or significant experience in public participation & involvement.
Desirable
- Clinical qualification
- Project/ qualification Management training
- Quality Improvement training
- Solution Focussed Approaches
- Experience Based Codesign
Knowledge
Essential
- Robust and current knowledge of Service User Experience agenda in health and social care
- governance, and NHS structures
- Equality, Diversity & Inclusion agenda
- Excellent communication/ interpersonal skills both verbal and written
- Presentation skills, tailored to a range of audiences
- The ability to handle complex, sensitive or contentious information and issues.
- Skills in quality improvement and project management methodology
- Proven organisational and time management skills
- Ability to use IT systems and programmes such as Outlook, Word, Excel & Databases.
- Proven ability to work as part of a team
- Self-motivated and able to work autonomously, including period of prolonged concentration
- Ability to handle occasional distressing information
Desirable
- Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Knowledge of Content Management and/or Engagement Platform systems and databases
- Knowledge of storytelling techniques and the ability to create Digital Story Telling using video editing software
- Video editing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
