Job summary
The eFraCCS and FrEDA Mobilisation Lead will play a critical role within the Alliance Directorate, working across both Integrated Neighbourhood Development and the priority workstreams of Frailty and End of Life Care. This role will focus on driving the adoption and sustainable implementation of digital tools that enhance patient care, streamline clinical workflows, and improve data integration across health and care settings.
Main duties of the job
The postholder will work closely with system partners, frontline teams, and digital teams to ensure interoperability with, and onboarding to SystmOne, provide training and technical support, and increase awareness of digital solutions that support proactive and personalised care. Achieving consistent uptake and use of SystmOne to support streamlined, effective, and equitable care delivery across all staff groups within the MSE footprint.
A key aspect of this role will be embedding digital innovations within Mid and South Essex Foundation Trust, ensuring alignment with strategic priorities and drive meaningful improvements in outcomes for individuals living with frailty or requiring palliative care.
The digital enablement will also need to facilitate the Transfer of Care Hub (TOCH) initiatives.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job description
Job responsibilities
Include but are not limited to:
- Develop and maintain relationships with NHS organisations, primary care networks, social care providers, and community health teams.
- Act as the primary liaison between frontline professionals and digital development teams to ensure the tools meet clinical and operational needs.
- Advocate for the tools adoption at regional and organisational levels, aligning with healthcare transformation initiatives.
- Present at meetings, conferences, and professional networks to promote the benefits and impact of the tool.
- Work directly with frontline teams (clinicians, nurses, allied health professionals, social care staff) to support the practical implementation of the tool in daily workflows.
- Identify and address barriers to adoption of SystmOne, providing hands-on guidance and troubleshooting.
- Develop and deliver tailored support plans for different organisations to ensure long-term integration into routine practice.
- Hold RA SmartCard rights to enable the staff access and uptake.
- Design and deliver training sessions, webinars, and workshops to equip health and care professionals with the knowledge and confidence to use the tool effectively.
- Develop educational materials such as guides, FAQs, and video tutorials to support ongoing learning.
- Establish a network of "super-users" or champions within organisations to drive peer-led adoption.
- Work closely with IT and digital transformation teams to support the tools integration with existing systems and ensure interoperability.
- Provide first-line technical support and guidance, escalating complex issues to technical teams where necessary.
- Monitor system performance, user feedback, and technical challenges, ensuring continuous improvement.
- Track adoption rates, usage patterns, and the tools impact on clinical workflows and patient outcomes providing actionable insights to improve user adoption and user confidence.
- Collect qualitative and quantitative feedback from users to inform iterative improvements.
- Report on key performance indicators (KPIs) to leadership teams, commissioners, and funding bodies.
- Develop a long-term sustainability plan for the tools usage, embedding them into standard operating procedures and commissioning pathways.
- Identify opportunities for scaling adoption across wider health and care networks.
- Contribute to funding bids and business cases to support ongoing implementation and expansion.
Job description
Job responsibilities
Include but are not limited to:
- Develop and maintain relationships with NHS organisations, primary care networks, social care providers, and community health teams.
- Act as the primary liaison between frontline professionals and digital development teams to ensure the tools meet clinical and operational needs.
- Advocate for the tools adoption at regional and organisational levels, aligning with healthcare transformation initiatives.
- Present at meetings, conferences, and professional networks to promote the benefits and impact of the tool.
- Work directly with frontline teams (clinicians, nurses, allied health professionals, social care staff) to support the practical implementation of the tool in daily workflows.
- Identify and address barriers to adoption of SystmOne, providing hands-on guidance and troubleshooting.
- Develop and deliver tailored support plans for different organisations to ensure long-term integration into routine practice.
- Hold RA SmartCard rights to enable the staff access and uptake.
- Design and deliver training sessions, webinars, and workshops to equip health and care professionals with the knowledge and confidence to use the tool effectively.
- Develop educational materials such as guides, FAQs, and video tutorials to support ongoing learning.
- Establish a network of "super-users" or champions within organisations to drive peer-led adoption.
- Work closely with IT and digital transformation teams to support the tools integration with existing systems and ensure interoperability.
- Provide first-line technical support and guidance, escalating complex issues to technical teams where necessary.
- Monitor system performance, user feedback, and technical challenges, ensuring continuous improvement.
- Track adoption rates, usage patterns, and the tools impact on clinical workflows and patient outcomes providing actionable insights to improve user adoption and user confidence.
- Collect qualitative and quantitative feedback from users to inform iterative improvements.
- Report on key performance indicators (KPIs) to leadership teams, commissioners, and funding bodies.
- Develop a long-term sustainability plan for the tools usage, embedding them into standard operating procedures and commissioning pathways.
- Identify opportunities for scaling adoption across wider health and care networks.
- Contribute to funding bids and business cases to support ongoing implementation and expansion.
Person Specification
Knowledge
Essential
- Existing knowledge and user experience of the FrEDA and eFraCCS system
Experience
Essential
- Has significant experience in and/or capabilities for embedding digital innovations
Experience
Essential
- Can demonstrate and provide examples of their ability to develop and maintain relationships with NHS organisations, primary care networks, social care providers, and community health teams, etc.
Experience
Essential
- Can demonstrate their experience of identifying and addressing barriers to adoption of SystmOne/digital tools, providing hands-on guidance and troubleshooting.
Experience
Desirable
- Can demonstrate and give relevant examples of their experience designing and delivering training sessions, webinars, and workshops to health and care professionals
Person Specification
Knowledge
Essential
- Existing knowledge and user experience of the FrEDA and eFraCCS system
Experience
Essential
- Has significant experience in and/or capabilities for embedding digital innovations
Experience
Essential
- Can demonstrate and provide examples of their ability to develop and maintain relationships with NHS organisations, primary care networks, social care providers, and community health teams, etc.
Experience
Essential
- Can demonstrate their experience of identifying and addressing barriers to adoption of SystmOne/digital tools, providing hands-on guidance and troubleshooting.
Experience
Desirable
- Can demonstrate and give relevant examples of their experience designing and delivering training sessions, webinars, and workshops to health and care professionals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
