Job summary
The Wheelchair Service provides wheelchairs, buggies pressure cushions and special seating to the residents of Mid Essex, adults and children who meet the criteria of the service. This role forms part of the administration team supporting the delivery of the service. The successful candidate will be required to operate to a high standard and manage their own workload with minimal supervision, organise and prioritise their workload on a daily basis. The successful candidate should possess detailed knowledge of Microsoft Office (including Word, PowerPoint, Excel and Outlook) and be able to work confidentially and professionally at all times.
Main duties of the job
- To provide comprehensive administrative support to the multi-disciplinary team to ensure delivery of a high quality service.
- To use wheelchair service data bases & System One to maintain client information.
- To be responsible for monitoring and updating patient pathway ensuring 18 week waits are a priority.
- To administrate processes to ensure equipment delivery in a timely way, reporting delays to clinical and management team.
- Ensure equipment is ordered in a timely way and monitor progress of orders with a view to ensuring client's needs are met.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming LivesValues: Care, Innovation and CompassionMission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
- To provide comprehensive administrative support to the multi-disciplinary team to ensure delivery of a high quality service.
- To use wheelchair service data bases & System One to maintain client information.
- To be responsible for monitoring and updating patient pathway ensuring 18 week waits are a priority.
- To administrate processes to ensure equipment delivery in a timely way, reporting delays to clinical and management team.
- Ensure equipment is ordered in a timely way and monitor progress of orders with a view to ensuring clients needs are met.
Job description
Job responsibilities
- To provide comprehensive administrative support to the multi-disciplinary team to ensure delivery of a high quality service.
- To use wheelchair service data bases & System One to maintain client information.
- To be responsible for monitoring and updating patient pathway ensuring 18 week waits are a priority.
- To administrate processes to ensure equipment delivery in a timely way, reporting delays to clinical and management team.
- Ensure equipment is ordered in a timely way and monitor progress of orders with a view to ensuring clients needs are met.
Person Specification
Essential
Essential
- Demonstrable success in administration procedures
- Experience of Microsoft programmes
- Demonstrable knowledge of a range of Provide services and how best to access them.
- NVQ level 3 or relevant experience
Desirable
- An understanding and knowledge of the main health issues affecting the local population.
- SystmOne experience
Customer care experience
Essential
- Excellent communications skills, verbal and written.
- Able to work under pressure and in target driven environment
- NVQ level 3 GCSE english or equivelent experience
oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
Essential
- Excellent communications skills, verbal and written.
- Experience of Microsoft programmes
- oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
- Evidence of ability to work unsupervised
QUALIFICATIONS & EDUCATION
Essential
- oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
- oAble to demonstrate a good level of English language and grammar
- oKeyboard skills
Desirable
- WORK RELATED KNOWLEDGE & EXPERIENCE oExperience of Microsoft Office programmes oExperience of meeting administration oExperience of working within a team and providing support to more than one person.
Person Specification
Essential
Essential
- Demonstrable success in administration procedures
- Experience of Microsoft programmes
- Demonstrable knowledge of a range of Provide services and how best to access them.
- NVQ level 3 or relevant experience
Desirable
- An understanding and knowledge of the main health issues affecting the local population.
- SystmOne experience
Customer care experience
Essential
- Excellent communications skills, verbal and written.
- Able to work under pressure and in target driven environment
- NVQ level 3 GCSE english or equivelent experience
oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
Essential
- Excellent communications skills, verbal and written.
- Experience of Microsoft programmes
- oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
- Evidence of ability to work unsupervised
QUALIFICATIONS & EDUCATION
Essential
- oNVQ level 3, GCSE AS and A level or equivalent level of knowledge
- oAble to demonstrate a good level of English language and grammar
- oKeyboard skills
Desirable
- WORK RELATED KNOWLEDGE & EXPERIENCE oExperience of Microsoft Office programmes oExperience of meeting administration oExperience of working within a team and providing support to more than one person.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
