Job summary
The Care Coordination Centre provides high quality, effective and timely administration service to internal and external customers, ensuring that stakeholder's information requirements are fully understood and that the service provided meets those needs. The operational manager will ensure that the work of the team is undertaken in a timely and efficient manner whilst complying with the relevant policies, procedures and protocols including those relating to patient confidentiality, information sharing, records management, data protection, Caldecott principles and Information Governance.
Main duties of the job
Have a high-level customer focused approach for the service delivery and always ensuring this is maintained within the admin team.
Line management of Team Leaders within the service.
Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
Support the Team Leads in managing sickness absence with the support of the HR department and consider ways to minimise work absence.
Investigate and action reported incidents with use of Datix.
Collaborating across the service in developing staff rotas and making best use of available resources.
Specialist knowledge of a clinical service area or range of services supported by the Care Navigators.
Responsible for complex data collection about the services managed by the single point of access as required.
Systems Super User - available for advice and support to administration and clinical/medical staff.
Create and maintain comprehensive service documentation, plans and reports.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job description
Job responsibilities
Have a high-level customer focused approach for the service delivery and always ensuring this is maintained within the admin team.
Line management of Team Leaders within the service.
Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
Support the Team Leads in managing sickness absence with the support of the HR department and consider ways to minimise work absence.
Investigate and action reported incidents with use of Datix.
Collaborating across the service in developing staff rotas and making best use of available resources.
Specialist knowledge of a clinical service area or range of services supported by the Care Navigators.
Responsible for complex data collection about the services managed by the single point of access as required.
Systems Super User available for advice and support to administration and clinical/medical staff.
Create and maintain comprehensive service documentation, plans and reports.
Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
Data inputting into clinical and administrative systems.
Liaise with and support operational leads/managers and staff members around service issues.
Provide advice and potential solutions to mitigate service risk.
Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
Developing and updating induction processes for new starters.
To contribute to achieving the KPIs, service level agreements and implementing benchmarking/standards.
Assist with continuous service improvement, including proposing and supporting changes to processes and tasks across a range of services.
Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
Providing cover and working co-operatively with others.
Will be responsible for signing off travel expenses.
Undertake work related to direct line reports.
To work on any other projects or other work in the department as requested by the manager.
To be visible to support staff and operational leads/managers as required.
Managing the budget for CCC if required.
Any other tasks as required that are commensurate with the role.
Job description
Job responsibilities
Have a high-level customer focused approach for the service delivery and always ensuring this is maintained within the admin team.
Line management of Team Leaders within the service.
Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
Support the Team Leads in managing sickness absence with the support of the HR department and consider ways to minimise work absence.
Investigate and action reported incidents with use of Datix.
Collaborating across the service in developing staff rotas and making best use of available resources.
Specialist knowledge of a clinical service area or range of services supported by the Care Navigators.
Responsible for complex data collection about the services managed by the single point of access as required.
Systems Super User available for advice and support to administration and clinical/medical staff.
Create and maintain comprehensive service documentation, plans and reports.
Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
Data inputting into clinical and administrative systems.
Liaise with and support operational leads/managers and staff members around service issues.
Provide advice and potential solutions to mitigate service risk.
Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
Developing and updating induction processes for new starters.
To contribute to achieving the KPIs, service level agreements and implementing benchmarking/standards.
Assist with continuous service improvement, including proposing and supporting changes to processes and tasks across a range of services.
Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
Providing cover and working co-operatively with others.
Will be responsible for signing off travel expenses.
Undertake work related to direct line reports.
To work on any other projects or other work in the department as requested by the manager.
To be visible to support staff and operational leads/managers as required.
Managing the budget for CCC if required.
Any other tasks as required that are commensurate with the role.
Person Specification
Qualifications
Essential
- Degree level or equivalent work-related experience
Desirable
- Evidence of commitment to CPD Qualification in a service area specialism
Work related knowledge and experience
Essential
- oDemonstrable success in supervising people
Desirable
- An understanding and knowledge of the main health issues affecting the local population
Person Specification
Qualifications
Essential
- Degree level or equivalent work-related experience
Desirable
- Evidence of commitment to CPD Qualification in a service area specialism
Work related knowledge and experience
Essential
- oDemonstrable success in supervising people
Desirable
- An understanding and knowledge of the main health issues affecting the local population
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
