Job summary
- To assess by telephone people's access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services.
- Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes.
- To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges.
- Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing.
- Undertake any other delegated work
- Any other function commensurate with competencies and job role
Main duties of the job
- To assess by telephone people's access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services.
- Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes.
- To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges.
- Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing.
- Undertake any other delegated work
- Any other function commensurate with competencies and job role
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
- To assess by telephone peoples access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services.
- Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes.
- To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges.
- Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing.
- Undertake any other delegated work
- Any other function commensurate with competencies and job role
Job description
Job responsibilities
- To assess by telephone peoples access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services.
- Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes.
- To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges.
- Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing.
- Undertake any other delegated work
- Any other function commensurate with competencies and job role
Person Specification
Qualifications
Essential
- NVQ Level 3 Health and social care Or Equivalent training and experience in health care setting
Desirable
- Level 2 Health Trainer Qualification - Understanding Health Improvement (Royal Institute of Public Health)
Experience
Essential
- Proven track record of engagement with people in a customer focused environment
- An understanding and knowledge of the main health issues affecting the local population
- Experience of working with individuals on a one to one basis in a health/social care setting
Person Specification
Qualifications
Essential
- NVQ Level 3 Health and social care Or Equivalent training and experience in health care setting
Desirable
- Level 2 Health Trainer Qualification - Understanding Health Improvement (Royal Institute of Public Health)
Experience
Essential
- Proven track record of engagement with people in a customer focused environment
- An understanding and knowledge of the main health issues affecting the local population
- Experience of working with individuals on a one to one basis in a health/social care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
