Systems Support Administrator

Provide CIC

The closing date is 09 April 2025

Job summary

The Systems Support Administrator will provide high quality, effective and efficient administrative support to the Systems Manager and Systems Support Team.

The post holder will be required to keep the systems used by the department up to date, ensure preparations are made for meetings and projects are supported.

Main duties of the job

The post holder will need to have an in-depth knowledge of administrative procedures, including specialist IT systems and project management, this will ensure they can effectively carry out their duties which will include:

Support management of clinical systems through weekly service checks

Data input into data bases, administrative systems and clinical systems

Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages

Provision of basic training to users

Resolution of business and administrative issues and problems in own area of work

Organising meetings, meeting rooms and presentations for the department's staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Date posted

27 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

828-PROVIDE3460

Job locations

Provide HQ

900 The Crescent

Colchester

CO4 9YQ

Job description

Job responsibilities

Support management of clinical systems through weekly service checks

Data input into data bases, administrative systems and clinical systems

Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages

Provision of basic training to users

Resolution of business and administrative issues and problems in own area of work

Organising meetings, meeting rooms and presentations for the departments staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice

Job description

Job responsibilities

Support management of clinical systems through weekly service checks

Data input into data bases, administrative systems and clinical systems

Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages

Provision of basic training to users

Resolution of business and administrative issues and problems in own area of work

Organising meetings, meeting rooms and presentations for the departments staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice

Person Specification

System Administration Experience

Essential

Proven experience in completing administrative tasks

Desirable

Knowledge of administrative tasks

Experience

Essential

Demonstrated delivery of excellent customer experience

Desirable

Working within an IT support team

Person Specification

System Administration Experience

Essential

Proven experience in completing administrative tasks

Desirable

Knowledge of administrative tasks

Experience

Essential

Demonstrated delivery of excellent customer experience

Desirable

Working within an IT support team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information