Job summary
The post holder will work for Provide as part of the Children's and young people's SEND therapy service within the community. The role is to support the management of the service, liaising with the contractors and providing support for data.
Main duties of the job
Day to day operational management of data systems, which may be across a range of sites.? Develop, manage, and maintain internal systems, process and procedures to ensure effective service provision.? Develop and implement appropriate computerised business and administration systems, which are appropriate to the service.? Contribute to strategic and service planning by supporting project delivery within the identified service.? Provide support to senior managers in project work as directed including preparation of documents? Provision, collation and analysis of reports and statistics some of which are complex.? Maintain data quality on the relevant databases/systems and take appropriate corrective action.? Contribute to the development of preventative and corrective solutions to address performance and performance reporting problems and monitor their implementation as required.? Deal with staffing issues in accordance with relevant policies e.g. performance, sickness absence.? Ensure training compliance of staff.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job description
Job responsibilities
Day to day operational management of data systems, which may be across a rangeof sites. Develop, manage, and maintain internal systems, process and procedures to ensure effective service provision. Develop and implement appropriate computerised business and administration systems, which are appropriate to the service. Contribute to strategic and service planning by supporting project delivery within the identified service. Provide support to senior managers in project work as directed including preparation of documents Provision, collation and analysis of reports and statistics some of which are complex. Maintain data quality on the relevant databases/systems and take appropriate corrective action. Contribute to the development of preventative and corrective solutions to address performance and performance reporting problems and monitor their implementation as required. Deal with staffing issues in accordance with relevant policies e.g. performance, sickness absence. Ensure training compliance of staff. Oversee the paperwork and admin for the recruitment and selection process for vacant posts. Assist with internal audits as and when required. Oversee the servicing of meetings i.e. minute taker, venue is booked and ensure distribution of agenda, minutes and appropriate documents. Transcribe and distribute complex minutes at various meetings Jointly responsible for monitoring/maintaining building/environment re liaison with Estates department where required. Deal effectively with queries received some of which may be complex and ongoing either face to face, electronically or by phone, from a range of sources, referring on where appropriate. Queries may be from service users, relatives, staff, members of the public, contractors and other services/agencies and professionals. Raise and/or oversee the receipt, checking and timely payment of invoices from suppliers to ensure financial pathways are efficient and effective. Maintain accurate budget records and financial statements when required to assist senior managers with the monitoring process. Advises Managers and/or Head ofService of spending trends and advises of potential overspending throughout the financial year. Attend and provide input into relevant meetings across the breadth of the role, ensuring effective and relevant communication with appropriate colleagues / stakeholders and any follow up action is carried out. Record and deal with complaints within remit of own role. Provide/facilitate training and support in all Information Technology systems specific to the service. Contribute to the formulation, implementation and monitoring of operational policies within the service, taking a lead where required. Ensure effective and timely communication of information across the service area and taking follow up action as and when required. Actively contribute to the ongoing development and improvement of the service. Develop and support the services in achieving the specification of CQC and ensure timely preparation for visits and inspections. Ensure electronic systems are maintained and liaising with Information Technology to ensure contingency plans are in place if systems fail
Job description
Job responsibilities
Day to day operational management of data systems, which may be across a rangeof sites. Develop, manage, and maintain internal systems, process and procedures to ensure effective service provision. Develop and implement appropriate computerised business and administration systems, which are appropriate to the service. Contribute to strategic and service planning by supporting project delivery within the identified service. Provide support to senior managers in project work as directed including preparation of documents Provision, collation and analysis of reports and statistics some of which are complex. Maintain data quality on the relevant databases/systems and take appropriate corrective action. Contribute to the development of preventative and corrective solutions to address performance and performance reporting problems and monitor their implementation as required. Deal with staffing issues in accordance with relevant policies e.g. performance, sickness absence. Ensure training compliance of staff. Oversee the paperwork and admin for the recruitment and selection process for vacant posts. Assist with internal audits as and when required. Oversee the servicing of meetings i.e. minute taker, venue is booked and ensure distribution of agenda, minutes and appropriate documents. Transcribe and distribute complex minutes at various meetings Jointly responsible for monitoring/maintaining building/environment re liaison with Estates department where required. Deal effectively with queries received some of which may be complex and ongoing either face to face, electronically or by phone, from a range of sources, referring on where appropriate. Queries may be from service users, relatives, staff, members of the public, contractors and other services/agencies and professionals. Raise and/or oversee the receipt, checking and timely payment of invoices from suppliers to ensure financial pathways are efficient and effective. Maintain accurate budget records and financial statements when required to assist senior managers with the monitoring process. Advises Managers and/or Head ofService of spending trends and advises of potential overspending throughout the financial year. Attend and provide input into relevant meetings across the breadth of the role, ensuring effective and relevant communication with appropriate colleagues / stakeholders and any follow up action is carried out. Record and deal with complaints within remit of own role. Provide/facilitate training and support in all Information Technology systems specific to the service. Contribute to the formulation, implementation and monitoring of operational policies within the service, taking a lead where required. Ensure effective and timely communication of information across the service area and taking follow up action as and when required. Actively contribute to the ongoing development and improvement of the service. Develop and support the services in achieving the specification of CQC and ensure timely preparation for visits and inspections. Ensure electronic systems are maintained and liaising with Information Technology to ensure contingency plans are in place if systems fail
Person Specification
Driving
Essential
- UK driving license
- Own your own car
Application form
Essential
- 2 years Administration experience
- Business related qualification
Desirable
- Experience managing staff
- 2 years IT experience in Microsoft packages and other computer systems
- Business management and project skills
Person Specification
Driving
Essential
- UK driving license
- Own your own car
Application form
Essential
- 2 years Administration experience
- Business related qualification
Desirable
- Experience managing staff
- 2 years IT experience in Microsoft packages and other computer systems
- Business management and project skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
