Job summary
The Workforce Solutions team provides a temporary staffing service to Provide and external clients, covering all aspects of the request and booking process.
We are looking for someone to develop and maintain good working relationships with temporary staff, service managers and colleagues, clinical and non-clinical leads, to ensure that managers and candidates are kept informed at all stages of the temporary staffing request process.
Main duties of the job
We are looking for someone who has-
- Experience of working in a busy customer service/office environment
- Administrative/data entry experience
- Ability to problem solve and remain calm under pressure
- Ability to establish and maintain good working relationships
- Ability to work without supervision, use own initiative and prioritise
- Ability to handle sensitive and confidential information
- Clear verbal and written communication skills
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
The successful candidate will manage temporary staffing requests and place temporary staff in appropriate shifts within the organisation. This will be achieved by liaising with managers, temporary staff and external agencies on a regular basis both face to face and by email and phone.
The role will also involve maintaining and updating records and databases using E-roster and other Workforce Solutions systems. The role will also include supporting the processing of timesheets, as well as maintaining the compliance of bank workers.
Job description
Job responsibilities
The successful candidate will manage temporary staffing requests and place temporary staff in appropriate shifts within the organisation. This will be achieved by liaising with managers, temporary staff and external agencies on a regular basis both face to face and by email and phone.
The role will also involve maintaining and updating records and databases using E-roster and other Workforce Solutions systems. The role will also include supporting the processing of timesheets, as well as maintaining the compliance of bank workers.
Person Specification
Skills
Essential
- Skilled in the use of Microsoft Word, Excel and Outlook
- Excellent interpersonal skills.
- Ability to problem solve and remain calm under pressure.
- Establish and maintain good working relationships.
- Able to work without supervision and use own initiative.
- Able to organise and prioritise own workload.
- Handling sensitive and confidential information.
- Clear verbal and written communication skills.
Experience
Essential
- Previous experience of working in a busy customer service/office environment.
- Previous administrative/data entry experience.
- Knowledge of priorities and issues within the health/social care sector
Desirable
- Previous experience of working in a Health & Social Care sector organisation
- Knowledge of ESR systems.
- Knowledge of agency suppliers and how they operate.
- Working knowledge of E-rostering systems
Qualifications
Essential
- NVQ level 2
- Good educational background to GCSE standard or equivalent
Person Specification
Skills
Essential
- Skilled in the use of Microsoft Word, Excel and Outlook
- Excellent interpersonal skills.
- Ability to problem solve and remain calm under pressure.
- Establish and maintain good working relationships.
- Able to work without supervision and use own initiative.
- Able to organise and prioritise own workload.
- Handling sensitive and confidential information.
- Clear verbal and written communication skills.
Experience
Essential
- Previous experience of working in a busy customer service/office environment.
- Previous administrative/data entry experience.
- Knowledge of priorities and issues within the health/social care sector
Desirable
- Previous experience of working in a Health & Social Care sector organisation
- Knowledge of ESR systems.
- Knowledge of agency suppliers and how they operate.
- Working knowledge of E-rostering systems
Qualifications
Essential
- NVQ level 2
- Good educational background to GCSE standard or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
