Job summary
The Mid Essex Recovery College is a brand new service that will provide a safe space for people to learn new skills, expand on existing ones, and attend courses developed to support mental health recovery. Our courses are all co-produced by experts by experience (individuals with lived experience of mental health), as well as individuals with professional experience of working for mental health services.
Our admin will be the first contact individuals have with our services. These are important roles at the heart of the high-quality care we provide.
We invest in our staff from the moment they join us. This includes benefits and training, and a career where you will make a difference every day.
Main duties of the job
To undertake administrative and secretarial functions related to the roles and responsibilities of the Mid-Essex Recovery College (MERC).To provide administrative support for the communications, marketing and events programme of the MERC. To support the organisation and administration of events and college courses planned by the MERC.The post holder must possess detailed knowledge of MS OFFICE 2010 (including word, PowerPoint, Excel and Email) to work confidentially and professionally at all times.The post holder will be required to operate to a very high standard and manage their own workload without supervision. The post holder will need an organised but flexible approach to their work and to be capable of working within a busy and demanding environment; have excellent communication and listening skills, including dealing with service users, carers, and staff/visitors of all levels whilst maintaining a high level of confidentiality. Some basic conflict resolution skills are essential.To promote, develop and embed the principles of recovery orientated practice across the organisation.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Job description
Job responsibilities
To lead on and establish administrative processes that supports theMERC To carry out a range of administrative tasks and be able to provide coverfor other team members as and when required. To provide efficient and professional administrative support to MERCteam, this will include managing course registration, sending out of pre course information and dealing with questions and queries both in personand over the telephone. The role will also include managing the roombookings and diary management. To organise meetings (and take minutes), events, workshops and coursesincluding room bookings, ordering of hospitality, facilities and equipment,checking arrangements, preparing materials, taking registration, solvingorganisational issues on the day and assisting in the recording andreporting of the events. To act as the first point of contact for the service and handle telephoneand email enquiries from external bodies, Provide staff, clinicians, serviceusers and relatives. The post holder is required to exercise judgmentabout how to handle such calls. To work with the Recovery College Operational Lead to ensure thatintranet and website pages are up-to-date. To work with the range of MERC trainers to develop support materialssuch as presentations and packs for promotional purposes. To provide admin support for the production and distribution of the college prospectus (working closely with the communication team) to ensure that course listings and case studies are up-to-date. To undertake marketing and communication tasks as allocated by theRecovery College Operational Lead. To work with the Recovery College Operational Lead and thecommunication team to ensure consistent messaging, branding andcommunications standards across all MERC communications andmarketing activity. To support the Recovery College Operational Lead in managing theMERC social media accounts. To undertake service promotion activities with colleagues. To be responsible for maintaining information systems in order to produce information as required. NP746 Recovery College Administrator B4 To develop and keep monitoring systems to ensure that all peopleundertaking courses at MERC are accounted for. To assist the Recovery College Operational Lead and Recovery CollegePeer Support Lead in producing reports which are circulated bothinternally and externally. To ensure effective communication within the team and rapidly analysesituations as they occur, making personal judgment about what level ofsenior management to escalate serious matters To organise incoming mail and distribute appropriately, acting on urgentmatters. To ensure filing systems are maintained to a high standard and with duerecognition of the need for confidentiality and security. To ensure maintenance of office equipment and to have responsibility forthe storage, updating the inventory and signing in and out of MERC equipment. To prioritise own workload ensuring that relevant deadlines are met. To order training materials and office supplies.
OTHERThere may be a requirement to undertake other duties as reasonably required to support the organisation, which may include work at other organisations managed locations. This may also include work outside of the postholders normal sphere of activities, including functions not detailed within this job description or working within another location, environment or NHS Trust. However, the postholder will not be required to undertake any function for which he or she is not trained or qualified toperform. Normal health & safety procedures would continue to apply andaccountability remains with Provide. This job description is not intended to be exhaustive but indicates the main functions of the post as presently constituted. Periodic reviews should be carried out to ensure that the job description reflects the job being performed and to incorporate anychanges. It is hoped that agreement can be reached with regards to any reasonable changes. If this is not possible, the organisation reserves the right to make changes to the job description after consultation with the post holder.
Inclusivity is a vital component of our values at the Mid-Essex Recovery College and we encourage anyone who has any concerns or queries regarding the job role or application process then please do not to hesitate to get in touch with either Vignesh Vyas (Operational Lead) or Matt Cubitt (Peer Support Lead) on 07790987073 or emailprovide.midessexrc@nhs.net.
In support of the above statement we are looking to put on a number of virtual job fair events, accessible for anyone interested in finding out more about roles at the Mid-Essex Recovery College. For more information please check out Eventbrite page: MidEssexRecoveryCollege.eventbrite.com
Job description
Job responsibilities
To lead on and establish administrative processes that supports theMERC To carry out a range of administrative tasks and be able to provide coverfor other team members as and when required. To provide efficient and professional administrative support to MERCteam, this will include managing course registration, sending out of pre course information and dealing with questions and queries both in personand over the telephone. The role will also include managing the roombookings and diary management. To organise meetings (and take minutes), events, workshops and coursesincluding room bookings, ordering of hospitality, facilities and equipment,checking arrangements, preparing materials, taking registration, solvingorganisational issues on the day and assisting in the recording andreporting of the events. To act as the first point of contact for the service and handle telephoneand email enquiries from external bodies, Provide staff, clinicians, serviceusers and relatives. The post holder is required to exercise judgmentabout how to handle such calls. To work with the Recovery College Operational Lead to ensure thatintranet and website pages are up-to-date. To work with the range of MERC trainers to develop support materialssuch as presentations and packs for promotional purposes. To provide admin support for the production and distribution of the college prospectus (working closely with the communication team) to ensure that course listings and case studies are up-to-date. To undertake marketing and communication tasks as allocated by theRecovery College Operational Lead. To work with the Recovery College Operational Lead and thecommunication team to ensure consistent messaging, branding andcommunications standards across all MERC communications andmarketing activity. To support the Recovery College Operational Lead in managing theMERC social media accounts. To undertake service promotion activities with colleagues. To be responsible for maintaining information systems in order to produce information as required. NP746 Recovery College Administrator B4 To develop and keep monitoring systems to ensure that all peopleundertaking courses at MERC are accounted for. To assist the Recovery College Operational Lead and Recovery CollegePeer Support Lead in producing reports which are circulated bothinternally and externally. To ensure effective communication within the team and rapidly analysesituations as they occur, making personal judgment about what level ofsenior management to escalate serious matters To organise incoming mail and distribute appropriately, acting on urgentmatters. To ensure filing systems are maintained to a high standard and with duerecognition of the need for confidentiality and security. To ensure maintenance of office equipment and to have responsibility forthe storage, updating the inventory and signing in and out of MERC equipment. To prioritise own workload ensuring that relevant deadlines are met. To order training materials and office supplies.
OTHERThere may be a requirement to undertake other duties as reasonably required to support the organisation, which may include work at other organisations managed locations. This may also include work outside of the postholders normal sphere of activities, including functions not detailed within this job description or working within another location, environment or NHS Trust. However, the postholder will not be required to undertake any function for which he or she is not trained or qualified toperform. Normal health & safety procedures would continue to apply andaccountability remains with Provide. This job description is not intended to be exhaustive but indicates the main functions of the post as presently constituted. Periodic reviews should be carried out to ensure that the job description reflects the job being performed and to incorporate anychanges. It is hoped that agreement can be reached with regards to any reasonable changes. If this is not possible, the organisation reserves the right to make changes to the job description after consultation with the post holder.
Inclusivity is a vital component of our values at the Mid-Essex Recovery College and we encourage anyone who has any concerns or queries regarding the job role or application process then please do not to hesitate to get in touch with either Vignesh Vyas (Operational Lead) or Matt Cubitt (Peer Support Lead) on 07790987073 or emailprovide.midessexrc@nhs.net.
In support of the above statement we are looking to put on a number of virtual job fair events, accessible for anyone interested in finding out more about roles at the Mid-Essex Recovery College. For more information please check out Eventbrite page: MidEssexRecoveryCollege.eventbrite.com
Person Specification
Qualifications
Essential
- BTEC/NVQ level 4 or equivalent level of knowledge
Desirable
- RSA Stage II in word processing / typing
Experience
Essential
- Demonstrable understanding of the principles of recovery and social inclusion.
Desirable
Person Specification
Qualifications
Essential
- BTEC/NVQ level 4 or equivalent level of knowledge
Desirable
- RSA Stage II in word processing / typing
Experience
Essential
- Demonstrable understanding of the principles of recovery and social inclusion.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
