Job summary
Nottingham CityCare Partnership has an exciting opportunity for an experienced Head of Learning and Development to join our team based at the Exchange Learning Centre in Nottingham (Subject to a Department move).
With a workforce of around 1200 employees, this is a pivotal role in developing our current and future workforce to ensure they are equipped with knowledge and skills to deliver high quality, effective services as well as developing meaningful careers.
The Head of Learning and Development will lead and provide management of the Workforce Learning and Development section within the People, Communications and Inclusion Directorate at Nottingham CityCare Partnership CIC.
The post will enable the implementation of the Workforce and Organisational Development strategic objectives to be achieved and the organisation to achieve an inclusive approach to improvement areas identified in the Staff Survey.
The successful postholder will be qualified to Masters Degree level in a relevant subject area, have a relevant teaching/training qualification and minimum of 5 years experience at a senior level within an Organisational Development or Learning and Development / Human Resources environment.
Main duties of the job
Reporting to the Deputy Director of People and OD, the Head of Learning and Development will provide strong, visible leadership in the development and delivery of the workforce learning and development agenda.
The role will also ensure all training provision meets quality standards, competency frameworks and statutory and regulatory requirements such as Health and Safety at Work Act, Care Quality Commission Standards, NICE Guidance, Resuscitation Council Guidelines etc.
The post will ensure the provision of education, learning and organisational development services provided by the Learning and Development Team, as well as mandatory and essential training, apprenticeships agenda, leadership and management development frameworks, appraisal and talent management systems within Education Governance arrangements.
The post will require effective working relationships with internal and external stakeholders, including commissioners and education providers. The post holder will be responsible for delegated budgets, including all income generation, cost improvement and usage of the Apprenticeship Levy in line with standard financial procedures.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
The Head of Learning and Development will lead and provide management of the Workforce Learning and Development Section within the People, Communications and Inclusion Directorate at Nottingham CityCare Partnership CIC, enabling the implementation of the Workforce and Organisational
Development Strategic objectives to be achieved and the organisation to achieve an inclusive approach to improvement areas identified in the Staff Survey.
This will enable CityCare to:
- Achieve its strategic objectives
- Anticipate, identify and address the competencies required across the organisation to ensure maximum performance, safety and efficiency
- Embed a culture of leadership, managerial and individual accountability, empowerment and organisational and individual learning
- Develop and implement performance and talent management strategies that support the realisation of a competent workforce and effective succession planning
- Effectively managing relationships with Higher Education, Further Education other education providers, local partners across the region
- Develop strategies to reflect CityCare's commitment to being a great place to work
- Have effective change management strategies and competencies throughout, which are fit for purpose, agile and focused on continual improvement
- Support the organisation in developing approaches that effectively reward and recognise excellence, contribution and commitment, talent and innovation
- Achieve maximum accreditation from each of its prime regulators
- Act at all times in accordance with the HASAW Act having due regard for the safety of self, colleagues and others
Reporting to the Deputy Director of People & OD, the post holder will lead the learning and development team in delivering its remit for the development, implementation, and delivery of Corporate Induction, Clinical skills training, values-based learning interventions, organisational development interventions, leadership and management development, e-learning, apprenticeships and career development schemes, including volunteering and community engagement.
The role will also ensure all training provision meets quality standards, competency frameworks and statutory and regulatory requirements such as Health and Safety at Work Act, Care Quality Commission Standards, NICE Guidance, Resuscitation Council Guidelines.
Dimensions
- Staff: Learning and Development Team (Trainers clinical and non clinical, Apprenticeship Manager, Administration)
- Budget: Training Budget
- Area: Providing learning opportunities for staff across Nottingham CityCare and external clients.
- Resources: Responsible for provision and maintenance of equipment, e.g. resuscitation and moving and handling and IT equipment and for ensuring that any issues that may arise with the equipment are acted upon
Key Responsibilities
Education, Training and Development
- To take lead role in developing innovative and creative training that supports the needs of the workforce, ensuring all interventions comply with our statutory obligations, codes of practice and good practice and are aligned to Nottingham CityCares Strategic Plan.
- To work with senior Human Resource and Organisational Development colleagues in contributing to the development and implementation of the People and OD strategy and plans
- Responsible for undertaking regular training needs analysis that anticipates, identifies and addresses the training and competencies required across the Organisation to ensure maximum performance, safety and efficiency.
- Embed a culture of leadership, accountability (managerial and individual), empowerment and organisational and individual learning
- Ensure and oversee the provision of the Corporate Induction Programme for new starters and that this meets regulatory and compliance requirements
- Quality assure the teams activities in meeting user needs and value for money, continuously reviewing and improving the quality of training provided in response to changes in practice and learners feedback
- Ensure learning and development opportunities are effectively promoted
- Celebrate and recognise educational achievements
- Ensure compliance with the Freedom of Information Act and Information Governance, ensuring all confidential records and systems comply with CityCare policy and data protection requirements
- Develop policies and procedures relevant to the education and learning agenda that reflect:
- Local and national policy, reflect legislative/regulatory requirements, support the achievement of CityCare objectives
- Represent the department and CityCare at regional and national levels on professional Learning and Development and Organisational Development matters, developing partnerships, sharing best practice and integrating this knowledge within the organisation
- To be responsible for the line management of the Workforce Learning and Development Team:
- Clinical Trainers, Non Clinical Trainers, Apprenticeship and Career Engagement Manager, Organisational Development Practitioner, Administration Team Leader
- To build clinical capability through the clinical skills trainers, ensuring they are competent and up to date with clinical practice
- To provide strong, visible and professional leadership in the development and delivery of the workforce Learning and Development agenda
- Enable the delivery of strategic plans, policies and procedures relevant to the education and learning agenda that interprets and reflects local and national policy, legislative/regulatory requirements and support the achievement of CityCare strategic objectives
- Give expert advice and present optional appraisals/analysis to assist in decision making that affects the wider organisational strategies.eg KPIs, Educational Plans, succession planning, E learning
- Ensure the education and development requirements related to the CityCare Terms of Authorisation are met (HSE, CQC, Board Assurance Framework)
- Lead of the organisation wide Mandatory and Role Specific Essential training requirements, ensuring compliance with legislation, regulation, Board Assurance Framework and Governance arrangements.
- Responsible for the development of organisational processes that provide a foundation for the maximisation of performance, learning, innovation and improvement
- Responsible for the provision of education, learning and organisational development services provided by the Learning and Development Team, as well as mandatory and role specific training, apprenticeships agenda, leadership and management development frameworks, appraisal and talent management systems.
- Responsible for ensuring that all accreditation or other relevant standards are met
- Ensure the Organisation maximises access to the Apprenticeship Levy and have clear processes and systems in place
- Support the outreach work to communities in order to create better work and learning opportunities for young people and unemployed people, creating a pathway into work and continuous learning
- Responsible for supporting the implementation of the Education Governance requirements
- Responsible for ensuring compliance with the Freedom of Information Act and Information Governance within the Learning and Development and organisational development remit
- Responsible for the development of identified policies and procedures relevant to the education and learning agenda that reflect: local and national policy, legislative/regulatory requirements, support the achievement of CityCare objectives
- Provide Learning and organisational development interventions to address cultural improvement and development across the organisation
- Design and deliver learning and organisational development programmes as identified via training needs analysis or cultural diagnostics
- Support the delivery of the Organisations Quality Improvement Strategy
- Work with colleagues from the Quality Team to understand learning from research, clinical audit and incidents to identify and shape any necessary training programmes.
- Act as a facilitator, mentor and coach as part of the internal consultancy services provided by the department
- Act on consultancy basis to address divisional specific development needs
- Design and deliver development programmes as required
- Design, deliver and provide assessment and development centres as required to support talent management, succession planning, and organisational change
- Lead the development and implementation of e-learning and blended learning solutions
- Lead the implementation of appraisal and talent management systems and programmes
- Support the implementation of the coaching strategy within CityCare
- Ensure all training records are accurately maintained
- Maximise the benefits of the Oracle Learning Management System, leading on system developments and ensuring the learning management and information system is fit for purpose
- Design and deliver relevant leadership and management and other programmes as required to meet workforce and organisational development objectives and CityCare priorities
- Provide high quality, multi-disciplinary learning environments, working closely within and across services to promote multidisciplinary learning, development and improvement
- Seek out opportunities to improve and develop the service through partnership, horizon scanning and development of new ways of working
- Contribute to the overall work of CityCare by inputting to and assisting in the organisation of conference, study days, workshops etc.
Education / Research
- Responsible for training needs analysis on an organisation wide basis to ensure that appropriate learning and development programmes are provided
- Evaluate the impact of development programmes as required to ensure learning outcomes are met
- Responsible for quality assurance and audit of key development activity for both internal and external clients and providing services in response
- Share knowledge and information through the provision of best practice and programme events aligned to service improvement and change
Please see the attached full Job Description for further information
Job description
Job responsibilities
Job Purpose
The Head of Learning and Development will lead and provide management of the Workforce Learning and Development Section within the People, Communications and Inclusion Directorate at Nottingham CityCare Partnership CIC, enabling the implementation of the Workforce and Organisational
Development Strategic objectives to be achieved and the organisation to achieve an inclusive approach to improvement areas identified in the Staff Survey.
This will enable CityCare to:
- Achieve its strategic objectives
- Anticipate, identify and address the competencies required across the organisation to ensure maximum performance, safety and efficiency
- Embed a culture of leadership, managerial and individual accountability, empowerment and organisational and individual learning
- Develop and implement performance and talent management strategies that support the realisation of a competent workforce and effective succession planning
- Effectively managing relationships with Higher Education, Further Education other education providers, local partners across the region
- Develop strategies to reflect CityCare's commitment to being a great place to work
- Have effective change management strategies and competencies throughout, which are fit for purpose, agile and focused on continual improvement
- Support the organisation in developing approaches that effectively reward and recognise excellence, contribution and commitment, talent and innovation
- Achieve maximum accreditation from each of its prime regulators
- Act at all times in accordance with the HASAW Act having due regard for the safety of self, colleagues and others
Reporting to the Deputy Director of People & OD, the post holder will lead the learning and development team in delivering its remit for the development, implementation, and delivery of Corporate Induction, Clinical skills training, values-based learning interventions, organisational development interventions, leadership and management development, e-learning, apprenticeships and career development schemes, including volunteering and community engagement.
The role will also ensure all training provision meets quality standards, competency frameworks and statutory and regulatory requirements such as Health and Safety at Work Act, Care Quality Commission Standards, NICE Guidance, Resuscitation Council Guidelines.
Dimensions
- Staff: Learning and Development Team (Trainers clinical and non clinical, Apprenticeship Manager, Administration)
- Budget: Training Budget
- Area: Providing learning opportunities for staff across Nottingham CityCare and external clients.
- Resources: Responsible for provision and maintenance of equipment, e.g. resuscitation and moving and handling and IT equipment and for ensuring that any issues that may arise with the equipment are acted upon
Key Responsibilities
Education, Training and Development
- To take lead role in developing innovative and creative training that supports the needs of the workforce, ensuring all interventions comply with our statutory obligations, codes of practice and good practice and are aligned to Nottingham CityCares Strategic Plan.
- To work with senior Human Resource and Organisational Development colleagues in contributing to the development and implementation of the People and OD strategy and plans
- Responsible for undertaking regular training needs analysis that anticipates, identifies and addresses the training and competencies required across the Organisation to ensure maximum performance, safety and efficiency.
- Embed a culture of leadership, accountability (managerial and individual), empowerment and organisational and individual learning
- Ensure and oversee the provision of the Corporate Induction Programme for new starters and that this meets regulatory and compliance requirements
- Quality assure the teams activities in meeting user needs and value for money, continuously reviewing and improving the quality of training provided in response to changes in practice and learners feedback
- Ensure learning and development opportunities are effectively promoted
- Celebrate and recognise educational achievements
- Ensure compliance with the Freedom of Information Act and Information Governance, ensuring all confidential records and systems comply with CityCare policy and data protection requirements
- Develop policies and procedures relevant to the education and learning agenda that reflect:
- Local and national policy, reflect legislative/regulatory requirements, support the achievement of CityCare objectives
- Represent the department and CityCare at regional and national levels on professional Learning and Development and Organisational Development matters, developing partnerships, sharing best practice and integrating this knowledge within the organisation
- To be responsible for the line management of the Workforce Learning and Development Team:
- Clinical Trainers, Non Clinical Trainers, Apprenticeship and Career Engagement Manager, Organisational Development Practitioner, Administration Team Leader
- To build clinical capability through the clinical skills trainers, ensuring they are competent and up to date with clinical practice
- To provide strong, visible and professional leadership in the development and delivery of the workforce Learning and Development agenda
- Enable the delivery of strategic plans, policies and procedures relevant to the education and learning agenda that interprets and reflects local and national policy, legislative/regulatory requirements and support the achievement of CityCare strategic objectives
- Give expert advice and present optional appraisals/analysis to assist in decision making that affects the wider organisational strategies.eg KPIs, Educational Plans, succession planning, E learning
- Ensure the education and development requirements related to the CityCare Terms of Authorisation are met (HSE, CQC, Board Assurance Framework)
- Lead of the organisation wide Mandatory and Role Specific Essential training requirements, ensuring compliance with legislation, regulation, Board Assurance Framework and Governance arrangements.
- Responsible for the development of organisational processes that provide a foundation for the maximisation of performance, learning, innovation and improvement
- Responsible for the provision of education, learning and organisational development services provided by the Learning and Development Team, as well as mandatory and role specific training, apprenticeships agenda, leadership and management development frameworks, appraisal and talent management systems.
- Responsible for ensuring that all accreditation or other relevant standards are met
- Ensure the Organisation maximises access to the Apprenticeship Levy and have clear processes and systems in place
- Support the outreach work to communities in order to create better work and learning opportunities for young people and unemployed people, creating a pathway into work and continuous learning
- Responsible for supporting the implementation of the Education Governance requirements
- Responsible for ensuring compliance with the Freedom of Information Act and Information Governance within the Learning and Development and organisational development remit
- Responsible for the development of identified policies and procedures relevant to the education and learning agenda that reflect: local and national policy, legislative/regulatory requirements, support the achievement of CityCare objectives
- Provide Learning and organisational development interventions to address cultural improvement and development across the organisation
- Design and deliver learning and organisational development programmes as identified via training needs analysis or cultural diagnostics
- Support the delivery of the Organisations Quality Improvement Strategy
- Work with colleagues from the Quality Team to understand learning from research, clinical audit and incidents to identify and shape any necessary training programmes.
- Act as a facilitator, mentor and coach as part of the internal consultancy services provided by the department
- Act on consultancy basis to address divisional specific development needs
- Design and deliver development programmes as required
- Design, deliver and provide assessment and development centres as required to support talent management, succession planning, and organisational change
- Lead the development and implementation of e-learning and blended learning solutions
- Lead the implementation of appraisal and talent management systems and programmes
- Support the implementation of the coaching strategy within CityCare
- Ensure all training records are accurately maintained
- Maximise the benefits of the Oracle Learning Management System, leading on system developments and ensuring the learning management and information system is fit for purpose
- Design and deliver relevant leadership and management and other programmes as required to meet workforce and organisational development objectives and CityCare priorities
- Provide high quality, multi-disciplinary learning environments, working closely within and across services to promote multidisciplinary learning, development and improvement
- Seek out opportunities to improve and develop the service through partnership, horizon scanning and development of new ways of working
- Contribute to the overall work of CityCare by inputting to and assisting in the organisation of conference, study days, workshops etc.
Education / Research
- Responsible for training needs analysis on an organisation wide basis to ensure that appropriate learning and development programmes are provided
- Evaluate the impact of development programmes as required to ensure learning outcomes are met
- Responsible for quality assurance and audit of key development activity for both internal and external clients and providing services in response
- Share knowledge and information through the provision of best practice and programme events aligned to service improvement and change
Please see the attached full Job Description for further information
Person Specification
Experience
Essential
- More than five years experience at a senior level within an Organisational Development or Learning and Development / Human Resources environment.
- Extensive L&D, OD, leadership development and change management
- experience at senior management level with an understanding of operational delivery in complex environments.
- Experience of leading large / complex projects that have entailed significant workforce/OD inputs and outcomes.
- Experience of change management methodology and proven experience in facilitating organisational change.
- Ability to apply relevant OD diagnostic, intervention or evaluation tools that can be effectively deployed in planned and commissioned OD and L&D activities.
- Experience of managing cultural change initiatives.
- Experience in managing teams with advanced leadership and managerial skills.
- Substantial experience in facilitating training and learning.
Desirable
- Experience of working in support of diverse multidisciplinary groups and
- teams.
- Experience of partnership working including consulting, negotiating and
- organisational change.
- Project management experience
Knowledge and Skills
Essential
- Knowledge of training needs analysis and evaluation methodologies.
- Knowledge of recent NHS policy, development and workforce agenda.
- Understanding of accreditation and quality assurance processes.
- Excellent oral and written communication skills at all levels.
- Excellent inter personal skills, with ability to develop and maintain effective working relationships at all levels, internal and external stakeholders.
- Financial knowledge and the ability to manage a budget.
- Able to design and deliver a range of competency development programmes at all levels of the organisation within national frameworks.
- Understanding of the National Mandatory training requirements through the Core Skills Training Framework.
- Ability to prioritise work and meet tight and multiple deadlines.
- A high level of numeracy and literacy skills are required as the post requires the ability to interpret and use complex information of all types.
- Proven track record of setting goals and achieving them
- Good standard of Information technology skills
- Ability to coach, mentor and support others
- Ability to write reports at Senior management level, analysing data and
- making recommendations as required.
- Understanding of academic and competency frameworks.
- Understanding of the Apprenticeships agenda and Levy
Desirable
- Good knowledge of the NHS, challenges facing frontline and support staff, and the range of complexities that drive behaviours.
- Good understanding of Education Governance
- Awareness of career engagement schemes
Qualifications
Essential
- Educated to Masters Degree level in a relevant subject area or have work/appropriate experience to this level in order to understand concepts and engage stakeholders
- Recognised appropriate training/teaching qualification eg CIPD, PTLLS or PG Cert etc Evidence of Continuous Professional Development
Desirable
- Qualification or trained as a workplace coach or mentor.
- Post Graduate Management or Leadership qualification
Person Specification
Experience
Essential
- More than five years experience at a senior level within an Organisational Development or Learning and Development / Human Resources environment.
- Extensive L&D, OD, leadership development and change management
- experience at senior management level with an understanding of operational delivery in complex environments.
- Experience of leading large / complex projects that have entailed significant workforce/OD inputs and outcomes.
- Experience of change management methodology and proven experience in facilitating organisational change.
- Ability to apply relevant OD diagnostic, intervention or evaluation tools that can be effectively deployed in planned and commissioned OD and L&D activities.
- Experience of managing cultural change initiatives.
- Experience in managing teams with advanced leadership and managerial skills.
- Substantial experience in facilitating training and learning.
Desirable
- Experience of working in support of diverse multidisciplinary groups and
- teams.
- Experience of partnership working including consulting, negotiating and
- organisational change.
- Project management experience
Knowledge and Skills
Essential
- Knowledge of training needs analysis and evaluation methodologies.
- Knowledge of recent NHS policy, development and workforce agenda.
- Understanding of accreditation and quality assurance processes.
- Excellent oral and written communication skills at all levels.
- Excellent inter personal skills, with ability to develop and maintain effective working relationships at all levels, internal and external stakeholders.
- Financial knowledge and the ability to manage a budget.
- Able to design and deliver a range of competency development programmes at all levels of the organisation within national frameworks.
- Understanding of the National Mandatory training requirements through the Core Skills Training Framework.
- Ability to prioritise work and meet tight and multiple deadlines.
- A high level of numeracy and literacy skills are required as the post requires the ability to interpret and use complex information of all types.
- Proven track record of setting goals and achieving them
- Good standard of Information technology skills
- Ability to coach, mentor and support others
- Ability to write reports at Senior management level, analysing data and
- making recommendations as required.
- Understanding of academic and competency frameworks.
- Understanding of the Apprenticeships agenda and Levy
Desirable
- Good knowledge of the NHS, challenges facing frontline and support staff, and the range of complexities that drive behaviours.
- Good understanding of Education Governance
- Awareness of career engagement schemes
Qualifications
Essential
- Educated to Masters Degree level in a relevant subject area or have work/appropriate experience to this level in order to understand concepts and engage stakeholders
- Recognised appropriate training/teaching qualification eg CIPD, PTLLS or PG Cert etc Evidence of Continuous Professional Development
Desirable
- Qualification or trained as a workplace coach or mentor.
- Post Graduate Management or Leadership qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
