Job summary
Are we what you are looking
for?
The post holder will support
the coordination, development, and promotion of the Volunteer service within
CityCare.
You will support the
Apprenticeship and Career Engagement Manager to provide a high-quality
volunteering experience across the organisation and will liaise and communicate
with a range of internal and external stakeholders.
Working in collaboration you
will ensure all volunteer activity is aligned to the Volunteering Policy and
deliver all aspects of the Volunteering 3 year Strategy.
The postholder will
develop and support new volunteering opportunities and be a key point of
contact for all staff to receive advice on volunteering within the
organisation.
Main duties of the job
This role sits within the
Learning and Development team at Nottingham CityCare which is based at Aspect
House in Bulwell. You will be expected to attend occasional off site local events. There is some flexibility for hybrid working.
We are looking for an
enthusiastic individual who is passionate about supporting and developing
volunteer opportunities and experiences at CityCare.
You will be working alongside
the Apprenticeship & Career Engagement Manager to ensure the volunteer
programme is well organised, supported and momentum is maintained to expand and
develop volunteer opportunities.
You will need to be a
confident communicator as you will be dealing with a range of individuals
internally across the organisation and externally with partners and
stakeholders.
If you would like a discussion
about the role then please contact volunteeringcitycare@nhs.net or
contact Emma Cross on 07557 611 245
About us
We are a provider of NHS
Community Health Services, CityCare exists to support the health and wellbeing
of all local people, working alongside other health and care partners to
achieve this. We are a value driven, people business with a passion for excellence.
Our vision and social purpose is to make a difference everyday to the health
& wellbeing of our communities and our values of kindness, respect, trust
and honesty lie at the heart of everything we do, guiding how we work together
with partners and each other to consistently deliver high quality compassionate
care. As a social enterprise we aim to add social value by investing in the
future of our local communities and helping to make a difference in peoples
lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
This role sits within the Learning and Development team at Nottingham CityCare which is based at Aspect House in Bulwell.
The post holder will work closely with the Apprenticeship and Career Engagement Manager and wider team to support the coordination, development and promotion of the Volunteer service within CityCare and provide a high quality volunteering experience across the organisation and will liaise and communicate with a range of internal and external stakeholders.
The post holder will support the Apprenticeship and Career Engagement Manager to ensure all volunteer activity is aligned to the Volunteering Policy and deliver all aspects of the Volunteering 3 year Strategy.
The post holder will develop and support new volunteering opportunities and be a key point of contact for all staff to receive advice on volunteering within the organisation.
Dimensions
- To ensure volunteers are aware of their role and are up to date with any system / process changes.
- To actively participate in Nottingham CityCare Partnerships mandatory training and team specific training.
- Present a professional, welcoming, and helpful image to volunteers, staff, other organisations, and the public.
- Produce correspondence, reports, and other documents to a high standard and with due respect for confidentiality and corporate branding. Being highly proficient with the Microsoft suite of products.
Key Responsibilities
- Be a first point of contact for potential volunteers contacting the service and provide information on the range of volunteering available across CityCare.
- To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Apprenticeship & Career Engagement Manager
- To raise the profile of Volunteering in the organisation, ensuring that the volunteer contribution is well-organised, supported and that they remain motivated, ensuring a positive experience.
- Send out relevant information/application packs for voluntary work in a timely manner.
- Offer support to line managers with volunteers across the Trust, reviewing and monitoring placements and volunteer progress.
- Maintain and regularly update volunteer information packs and volunteer vacancies.
- Maintain good contact with volunteers by telephone or face to face and visit volunteers in the area they are supporting.
- To support the Apprenticeship and Career Engagement Manager to organise and arrange events for volunteers such as Volunteers Week, Recruitment Events, and the Volunteer Socials and attend outside events such as Recruitment Fairs organised by local voluntary centres.
- Take a proactive role in disseminating information to volunteers across the organisation as directed by the Apprenticeship and Career Engagement Manager
- To maintain up to date databases relevant to the volunteering service.
- Support the recruitment of volunteers into CityCare. Interview new volunteers and coordinate appropriate placements.
- Manage the volunteer email inbox providing information on volunteer opportunities across the organisation.
- Represent CityCare at local forums and networking events for volunteering to promote the organisation and opportunities on offer.
- Responds promptly to requests for help from colleagues, volunteers, and service users.
- Communicate and present information regarding volunteer KPIs
- To communicate with a range of staff, external organisations and agencies requiring persuasive and motivational skills.
- Implement the volunteer strategy, adjusting to meet the needs of service to ensure progression. Make judgements around situations and adapt to deliver a positive outcome
- Manage volunteer uniform stock and reorder when necessary.
- Update the volunteer database in collaboration with the Apprenticeship and Career Engagement Manager and help to ensure all information stored is current, accurate and reflects all volunteer activity.
- To occasionally work on complex and non-routine tasks
- Establishes a culture of teamwork and cooperation through a supportive approach.
- To develop and produce a twice yearly communication newsletter for all volunteers keeping them up to date with key issues, training and information about CityCare
- To make connections with community and educational organisations with the Apprenticeship and Career Engagement Manager, providing information for new volunteer placements and work experience
- To collect and collate feedback from service users and volunteers to implement improvements.
- To plan and prioritise own workload with support from the Apprenticeship and Career Engagement Manager.
- The role will be based at Aspect House but will involve working at a variety of different locations across the organisation in order to link and collaborate with staff and volunteers.
- To liaise and develop links with other Managers/Co-ordinators organisation wide.
- Responsible for the deployment of volunteers and ensure all volunteers are inducted and trained for their prepared roles and that all mandatory training is maintained annually.
- To support the development of volunteer and role profiles working with service managers to agree placement that are high quality and supportive.
Job description
Job responsibilities
This role sits within the Learning and Development team at Nottingham CityCare which is based at Aspect House in Bulwell.
The post holder will work closely with the Apprenticeship and Career Engagement Manager and wider team to support the coordination, development and promotion of the Volunteer service within CityCare and provide a high quality volunteering experience across the organisation and will liaise and communicate with a range of internal and external stakeholders.
The post holder will support the Apprenticeship and Career Engagement Manager to ensure all volunteer activity is aligned to the Volunteering Policy and deliver all aspects of the Volunteering 3 year Strategy.
The post holder will develop and support new volunteering opportunities and be a key point of contact for all staff to receive advice on volunteering within the organisation.
Dimensions
- To ensure volunteers are aware of their role and are up to date with any system / process changes.
- To actively participate in Nottingham CityCare Partnerships mandatory training and team specific training.
- Present a professional, welcoming, and helpful image to volunteers, staff, other organisations, and the public.
- Produce correspondence, reports, and other documents to a high standard and with due respect for confidentiality and corporate branding. Being highly proficient with the Microsoft suite of products.
Key Responsibilities
- Be a first point of contact for potential volunteers contacting the service and provide information on the range of volunteering available across CityCare.
- To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies, i.e. external stakeholders and partners in a helpful and courteous manner, using own initiative and discretion as appropriate. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Apprenticeship & Career Engagement Manager
- To raise the profile of Volunteering in the organisation, ensuring that the volunteer contribution is well-organised, supported and that they remain motivated, ensuring a positive experience.
- Send out relevant information/application packs for voluntary work in a timely manner.
- Offer support to line managers with volunteers across the Trust, reviewing and monitoring placements and volunteer progress.
- Maintain and regularly update volunteer information packs and volunteer vacancies.
- Maintain good contact with volunteers by telephone or face to face and visit volunteers in the area they are supporting.
- To support the Apprenticeship and Career Engagement Manager to organise and arrange events for volunteers such as Volunteers Week, Recruitment Events, and the Volunteer Socials and attend outside events such as Recruitment Fairs organised by local voluntary centres.
- Take a proactive role in disseminating information to volunteers across the organisation as directed by the Apprenticeship and Career Engagement Manager
- To maintain up to date databases relevant to the volunteering service.
- Support the recruitment of volunteers into CityCare. Interview new volunteers and coordinate appropriate placements.
- Manage the volunteer email inbox providing information on volunteer opportunities across the organisation.
- Represent CityCare at local forums and networking events for volunteering to promote the organisation and opportunities on offer.
- Responds promptly to requests for help from colleagues, volunteers, and service users.
- Communicate and present information regarding volunteer KPIs
- To communicate with a range of staff, external organisations and agencies requiring persuasive and motivational skills.
- Implement the volunteer strategy, adjusting to meet the needs of service to ensure progression. Make judgements around situations and adapt to deliver a positive outcome
- Manage volunteer uniform stock and reorder when necessary.
- Update the volunteer database in collaboration with the Apprenticeship and Career Engagement Manager and help to ensure all information stored is current, accurate and reflects all volunteer activity.
- To occasionally work on complex and non-routine tasks
- Establishes a culture of teamwork and cooperation through a supportive approach.
- To develop and produce a twice yearly communication newsletter for all volunteers keeping them up to date with key issues, training and information about CityCare
- To make connections with community and educational organisations with the Apprenticeship and Career Engagement Manager, providing information for new volunteer placements and work experience
- To collect and collate feedback from service users and volunteers to implement improvements.
- To plan and prioritise own workload with support from the Apprenticeship and Career Engagement Manager.
- The role will be based at Aspect House but will involve working at a variety of different locations across the organisation in order to link and collaborate with staff and volunteers.
- To liaise and develop links with other Managers/Co-ordinators organisation wide.
- Responsible for the deployment of volunteers and ensure all volunteers are inducted and trained for their prepared roles and that all mandatory training is maintained annually.
- To support the development of volunteer and role profiles working with service managers to agree placement that are high quality and supportive.
Person Specification
Skills & Attributes
Essential
- Excellent communication skills with oral, written and telephone proven skills.
- Excellent customer care skills
- Methodical and well organised
- Proven ability to prioritise demanding workload.
- High level of interpersonal skills and the ability to communicate complex issues and work effectively with a wide range of staff at all levels of seniority.
- Ability to develop links and relationships with external partners Excellent organisational abilities and attention to detail.
- Ability to provide and receive sensitive or sometimes contentious information.
- Ability to understand complex information and present this clearly and concisely both in verbal and written format.
- Ability to work under pressure and meet deadlines.
- Work proactively with a degree of autonomy and on own initiative.
- Proficient in the use of the Microsoft suite of products.
- Make judgements involving a range of facts or situations, which require analysis or comparison of a range of options to ensure development of volunteering at CityCare.
Special Requirements
Essential
- Ability to be flexible to meet the needs of the service, on an as and when required basis
- Current driving licence and use of transport as will be travel to a variety of locations across CityCare.
Qualifications
Essential
- Good standard of secondary education
- Excellent computer skills of Microsoft Office (Word, Excel, Outlook and Power Point)
- Level 3 qualification in relevant field for example volunteer management/business and administration, or equivalent evidenced experience.
- Ability to tabulate information and input data
Experience
Essential
- Experience of office systems
- Experience of dealing with confidential issues
- Previous experience of administrative work as part of a team
- Proven ability to manage competing priorities and deadlines.
- Experience of organising and supporting meetings and events within an organisation
- Experience of working with volunteers
- Experience of people management
Desirable
- Experience of working with volunteers
- Experience of people management
- Experience of working with partner agencies and in the NHS
Person Specification
Skills & Attributes
Essential
- Excellent communication skills with oral, written and telephone proven skills.
- Excellent customer care skills
- Methodical and well organised
- Proven ability to prioritise demanding workload.
- High level of interpersonal skills and the ability to communicate complex issues and work effectively with a wide range of staff at all levels of seniority.
- Ability to develop links and relationships with external partners Excellent organisational abilities and attention to detail.
- Ability to provide and receive sensitive or sometimes contentious information.
- Ability to understand complex information and present this clearly and concisely both in verbal and written format.
- Ability to work under pressure and meet deadlines.
- Work proactively with a degree of autonomy and on own initiative.
- Proficient in the use of the Microsoft suite of products.
- Make judgements involving a range of facts or situations, which require analysis or comparison of a range of options to ensure development of volunteering at CityCare.
Special Requirements
Essential
- Ability to be flexible to meet the needs of the service, on an as and when required basis
- Current driving licence and use of transport as will be travel to a variety of locations across CityCare.
Qualifications
Essential
- Good standard of secondary education
- Excellent computer skills of Microsoft Office (Word, Excel, Outlook and Power Point)
- Level 3 qualification in relevant field for example volunteer management/business and administration, or equivalent evidenced experience.
- Ability to tabulate information and input data
Experience
Essential
- Experience of office systems
- Experience of dealing with confidential issues
- Previous experience of administrative work as part of a team
- Proven ability to manage competing priorities and deadlines.
- Experience of organising and supporting meetings and events within an organisation
- Experience of working with volunteers
- Experience of people management
Desirable
- Experience of working with volunteers
- Experience of people management
- Experience of working with partner agencies and in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
