Job summary
**Previous applicants need not apply**
Are you interested in developing a career in Human Resources administration by joining our dynamic, friendly team?
We have an incredible development opportunity to join Nottingham CityCare Partnership working within the People Operations Team.
You will develop excellent administration skills whilst gaining a Customer Service/Business Administration Level 2 standard apprenticeship qualification.
You will join a friendly and experienced team and will provide a confident, friendly, and efficient administration service as part of the People Operations Team based at Aspect Court
Supervision, training, coaching and guidance will be given in all tasks until an acceptable level of competency and confidence has been achieved. Training will involve working alongside the team providing administrative support to the Recruitment team and Transactional team.
With ongoing supervision, you will provide day to day support and assistance in all work carried out by the department. You will also undertake full administration duties, which will include placing adverts, recruiting new starters to the organisation, dealing with queries from all employees, and undertaking transactional tasks
Main duties of the job
The successful candidate will be trained in all aspects of HR support, to include all recruitment and transactional tasks whilst undertaking their Customer Service / Business Administration Level 2 standard apprenticeship qualification.
We are looking for individuals that have an interest in HR administration, have good organisational skills and who would thrive in a busy environment.
The position involves general administration tasks; including managing telephone enquiries, communicating with service users, and health care professionals whilst supporting the day-to-day administrative duties as required by the People Operations department
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide a confident, friendly and efficient administration service as part of the People Directorate based at Aspect Court, Bulwell, Nottingham.
- Training will involve working alongside the Recruitment and Transaction team. You will undertake full administration duties, which will include dealing with recruitment processes and transaction processes and enquiries, both in person, over the telephone and via email.
- The Apprentice will work under the supervision of the Recruitment Officer and People Operations Manager
- The postholder will be expected to act as an ambassador for the People Operations Team and organisation, complying with the Trusts values and behaviours at all times.
Dimensions
- Staff: None
- Budget: None
- Area: Providing Administration duties for the People Directorate
- Resources: The post holder is expected to spend a large proportion of the working day sitting in an office environment using a computer / VDU equipment.
Key Responsibilities
- To undertake administrative duties dealing with recruitment processes and transaction processes including onboarding new candidates and posting job adverts, and a variety of tasks relating to transaction, telephone enquiries, data entry, filing, to ensure an efficient, professional and effective service is provided.
- To keep a personal development portfolio up to date, and attend the mandatory courses set out by CityCare, whilst displaying a motivation to continue to learn through attending additional training relevant to the post and the individuals learning goals.
- To answer/deal with queries, both face to face and via telephone and email, demonstrating confidence and professionalism at all times when dealing with people
- Comply with current CityCare health and safety policies and procedures.
- Strictly observe confidentiality of all information and adhere to the Data Protection Act.
- Ensure high standards of data quality and comply with CityCare policies and procedures.
- Will treat everyone with equity and respect and ensures appropriate standards of behaviour are maintained within the service.
Job description
Job responsibilities
Job Purpose
- To provide a confident, friendly and efficient administration service as part of the People Directorate based at Aspect Court, Bulwell, Nottingham.
- Training will involve working alongside the Recruitment and Transaction team. You will undertake full administration duties, which will include dealing with recruitment processes and transaction processes and enquiries, both in person, over the telephone and via email.
- The Apprentice will work under the supervision of the Recruitment Officer and People Operations Manager
- The postholder will be expected to act as an ambassador for the People Operations Team and organisation, complying with the Trusts values and behaviours at all times.
Dimensions
- Staff: None
- Budget: None
- Area: Providing Administration duties for the People Directorate
- Resources: The post holder is expected to spend a large proportion of the working day sitting in an office environment using a computer / VDU equipment.
Key Responsibilities
- To undertake administrative duties dealing with recruitment processes and transaction processes including onboarding new candidates and posting job adverts, and a variety of tasks relating to transaction, telephone enquiries, data entry, filing, to ensure an efficient, professional and effective service is provided.
- To keep a personal development portfolio up to date, and attend the mandatory courses set out by CityCare, whilst displaying a motivation to continue to learn through attending additional training relevant to the post and the individuals learning goals.
- To answer/deal with queries, both face to face and via telephone and email, demonstrating confidence and professionalism at all times when dealing with people
- Comply with current CityCare health and safety policies and procedures.
- Strictly observe confidentiality of all information and adhere to the Data Protection Act.
- Ensure high standards of data quality and comply with CityCare policies and procedures.
- Will treat everyone with equity and respect and ensures appropriate standards of behaviour are maintained within the service.
Person Specification
Qualifications
Essential
- English and Maths GCSE Level C or above
Desirable
- RSA1 or similar IT qualification
Experience
Essential
- Keyboard/Word Processing and Spreadsheet experience
Desirable
- Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential.
Knowledge and skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
- Able to provide and receive routine information orally, to inform colleagues and others.
- Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/ visitors.
- Able to communicate effectively with colleagues and others both face to face and in writing.
- Able to take telephone calls in a professional manner and following up actions as set out in own role.
- Good attendance/time keeping.
- Able to organise own day to day work tasks or activities when workload is allocated.
- Is able to use tools to assist with own workload such as electronic diary system.
Person Specification
Qualifications
Essential
- English and Maths GCSE Level C or above
Desirable
- RSA1 or similar IT qualification
Experience
Essential
- Keyboard/Word Processing and Spreadsheet experience
Desirable
- Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential.
Knowledge and skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
- Able to provide and receive routine information orally, to inform colleagues and others.
- Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/ visitors.
- Able to communicate effectively with colleagues and others both face to face and in writing.
- Able to take telephone calls in a professional manner and following up actions as set out in own role.
- Good attendance/time keeping.
- Able to organise own day to day work tasks or activities when workload is allocated.
- Is able to use tools to assist with own workload such as electronic diary system.
