Job summary
An exciting opportunity has arisen to join CityCare's Digital team in a new role as a SystmOne Specialist.
We are looking to recruit an experienced and enthusiastic SystmOne expert who will be accountable for system design, development and project related activity across all of CityCare's clinical services.
You will be working alongside clinical teams to advise on innovative opportunities, maximising service benefits and transforming ways of working in line with digital priorities.
Main duties of the job
The Clinical Systems Specialist will act as the subject matter expert for SystmOne, CityCare's electronic patient record system.
The post holder will be responsible for the ongoing management, design and development of CityCare's SystmOne units, setting standards and processes to ensure the safe and effective use of its clinical system, looking for potential improvements and rolling out new functionality when it becomes available to deliver new ways of working.
The post holder will need extensive knowledge of the configuration and use of SystmOne, particularly in a community setting, and have experience of working with stakeholders at all levels to deliver complex change projects.
About us
We are a provider of NHS Community Health Services, CityCare
exists to support the health and wellbeing of all local people, working
alongside other health and care partners to achieve this. We are a value
driven, people business with a passion for excellence. Our vision and social
purpose is to make a difference everyday to the health & wellbeing of our
communities and our values of kindness, respect, trust and honesty lie at the
heart of everything we do, guiding how we work together with partners and each
other to consistently deliver high quality compassionate care. As a social
enterprise we aim to add social value by investing in the future of our local
communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
The Clinical Systems Specialist will act as the subject matter expert for SystmOne, CityCare's electronic patient record system. They will be responsible for the ongoing management and development of CityCare's SystmOne units, setting standards and processes to ensure the safe and effective management of its clinical system.
The post holder will be responsible for providing operational support and guidance on the development of the clinical system. They will act as the point of specialist knowledge, enabling effective use and continued development to ensure that SystmOne supports clinical and business activities appropriately and efficiently. There will be a requirement to have insight into the strategic direction of digital services as aligned with organisational, ICS and national priorities. The post holder will be responsible for representing CityCare within the local community of health and social care providers and contributing to the development of Nottinghamshire-wide policies and guidelines around the use of SystmOne and its integration with other clinical systems.
The post holder will be responsible for planning and organising the programme of work relating to SystmOne across the full range of CityCare community services. They will contribute to the development of a digital strategy for the organisation; identifying long term priorities relating to the clinical system, scheduling projects, and managing resources to deliver against requirements.
The Clinical Systems Specialist will have responsibility for ensuring SystmOne training requirements are met across the organisation and that operational staff have the skills needed to use the clinical system effectively. They will work alongside CityCare's IT provider (NHIS) to develop training programmes for new and existing staff and will be required to deliver some bespoke specialist training for teams.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the organisation.
Dimensions
- Finance: The post holder will have delegated budgetary responsibility for managing the project pot of professional days purchased from NHIS.
- Quality: The postholder will ensure that quality is considered as a priority within both service provision and solutions developed are adequately appraised for quality impacts
Key Responsibilities
- Act as the subject matter expert for SystmOne; analysing, investigating, and resolving highly complex and novel problems; ensuring clear communication with all stakeholders.
- Be accountable for SystmOne design, development, and project related activity across all CityCare's clinical services, ensuring it is a resilient, effective solution. This will involve working with the Business Intelligence Team, Commissioners, the ICS and system wide groups to ensure that it meets requirements and aligns with local and national specifications.
- Provide specialist support, training, and advice on SystmOne and its use to support all aspects of care, service planning and accountability.
- Analyse technically complex change and project requirements, managing conflicting opinions to provide expert advice on the best solution for the organisation. Ensuring that changes to the system support effective clinical delivery as well as supporting business, organisational and national reporting requirements.
- Work alongside clinical colleagues and operational services, setting up new services and associated workflows. Actively engage with clinicians to ensure the system supports best clinical practice.
- Continuously look for improvements in the use of the application and processes, not only thinking of the current impact but also the longer and wider term effect of proposed changes.
- Responsible for undertaking a full review and assessment of systems configuration. To develop a plan and impact analysis of required changes to ensure that reconfiguration is in alignment with organisation settings and supports high standards of housekeeping.
- Responsible for the creation, improvement and management of policies, processes and standard operating procedures for the management of SystmOne.
- Provide and receive highly complex and sensitive information; liaise and communicate with clinicians, business staff and other digital service staff as necessary. These communications are made at all levels of clinical and non-clinical staff throughout the organisation and in the wider health community and require strong influencing and negotiating skills to ensure co-operation with requirements for change and to overcome resistance and barriers to understanding.
- Responsible for the implementation and roll out of Brigid, the SystmOne clinician facing mobile app.
- To provide system expertise in the delivery of complex and high priority system changes. To assess potential impacts of changes and the management of risks and issues.
- Responsible for the planning, development, review, upgrade and introduction of new SystmOne functionality to meet user/organisation requirements.
- Advise on innovative opportunities relating to SystmOne and support services in their strategies and initiatives to maximise service benefits.
- Actively keep informed about national and local developments including those relating to the business areas using SystmOne.
- Question and challenge SystmOne requests from services to ensure that requirements are accurately and fully understood and in line with organisational priorities.
- Liaise closely with the Business Intelligence Team to ensure that any proposed changes to systems do not have an adverse effect on the data collected by that department.
- Liaise closely with Nottinghamshire Health Informatics Service (NHIS) to negotiate priorities for projects relating to SystmOne, to raise requests for work as appropriate and to develop appropriate training packages and materials.
- Responsible for the allocation of the project pot of professional days purchased from NHIS for SystmOne project work; identifying priorities, approving project work and allocation of resources and ensuring sufficient resource is available to support services.
- Identify areas of potential risk and provide solutions and advice to reduce or mitigate risks using SystmOne expertise and creative problem solving.
- Effectively manage the expectations of services and the organisation in terms of system limitations and functionality.
- Engage with health and social care organisations within Nottinghamshire to ensure a system wide approach to initiatives and SystmOne developments is taken where this aligns with organisational priorities.
- Represent CityCare on the Data Leadership Alliance group, alongside other local health and social care providers, contributing to the development of Nottinghamshire-wide guidance and policies relating to clinical systems and their interoperability.
- Represent CityCare at customer, contractual and operational forums.
- Deputise for the Head of Digital Transformation where required.
Job description
Job responsibilities
Job Purpose
The Clinical Systems Specialist will act as the subject matter expert for SystmOne, CityCare's electronic patient record system. They will be responsible for the ongoing management and development of CityCare's SystmOne units, setting standards and processes to ensure the safe and effective management of its clinical system.
The post holder will be responsible for providing operational support and guidance on the development of the clinical system. They will act as the point of specialist knowledge, enabling effective use and continued development to ensure that SystmOne supports clinical and business activities appropriately and efficiently. There will be a requirement to have insight into the strategic direction of digital services as aligned with organisational, ICS and national priorities. The post holder will be responsible for representing CityCare within the local community of health and social care providers and contributing to the development of Nottinghamshire-wide policies and guidelines around the use of SystmOne and its integration with other clinical systems.
The post holder will be responsible for planning and organising the programme of work relating to SystmOne across the full range of CityCare community services. They will contribute to the development of a digital strategy for the organisation; identifying long term priorities relating to the clinical system, scheduling projects, and managing resources to deliver against requirements.
The Clinical Systems Specialist will have responsibility for ensuring SystmOne training requirements are met across the organisation and that operational staff have the skills needed to use the clinical system effectively. They will work alongside CityCare's IT provider (NHIS) to develop training programmes for new and existing staff and will be required to deliver some bespoke specialist training for teams.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the organisation.
Dimensions
- Finance: The post holder will have delegated budgetary responsibility for managing the project pot of professional days purchased from NHIS.
- Quality: The postholder will ensure that quality is considered as a priority within both service provision and solutions developed are adequately appraised for quality impacts
Key Responsibilities
- Act as the subject matter expert for SystmOne; analysing, investigating, and resolving highly complex and novel problems; ensuring clear communication with all stakeholders.
- Be accountable for SystmOne design, development, and project related activity across all CityCare's clinical services, ensuring it is a resilient, effective solution. This will involve working with the Business Intelligence Team, Commissioners, the ICS and system wide groups to ensure that it meets requirements and aligns with local and national specifications.
- Provide specialist support, training, and advice on SystmOne and its use to support all aspects of care, service planning and accountability.
- Analyse technically complex change and project requirements, managing conflicting opinions to provide expert advice on the best solution for the organisation. Ensuring that changes to the system support effective clinical delivery as well as supporting business, organisational and national reporting requirements.
- Work alongside clinical colleagues and operational services, setting up new services and associated workflows. Actively engage with clinicians to ensure the system supports best clinical practice.
- Continuously look for improvements in the use of the application and processes, not only thinking of the current impact but also the longer and wider term effect of proposed changes.
- Responsible for undertaking a full review and assessment of systems configuration. To develop a plan and impact analysis of required changes to ensure that reconfiguration is in alignment with organisation settings and supports high standards of housekeeping.
- Responsible for the creation, improvement and management of policies, processes and standard operating procedures for the management of SystmOne.
- Provide and receive highly complex and sensitive information; liaise and communicate with clinicians, business staff and other digital service staff as necessary. These communications are made at all levels of clinical and non-clinical staff throughout the organisation and in the wider health community and require strong influencing and negotiating skills to ensure co-operation with requirements for change and to overcome resistance and barriers to understanding.
- Responsible for the implementation and roll out of Brigid, the SystmOne clinician facing mobile app.
- To provide system expertise in the delivery of complex and high priority system changes. To assess potential impacts of changes and the management of risks and issues.
- Responsible for the planning, development, review, upgrade and introduction of new SystmOne functionality to meet user/organisation requirements.
- Advise on innovative opportunities relating to SystmOne and support services in their strategies and initiatives to maximise service benefits.
- Actively keep informed about national and local developments including those relating to the business areas using SystmOne.
- Question and challenge SystmOne requests from services to ensure that requirements are accurately and fully understood and in line with organisational priorities.
- Liaise closely with the Business Intelligence Team to ensure that any proposed changes to systems do not have an adverse effect on the data collected by that department.
- Liaise closely with Nottinghamshire Health Informatics Service (NHIS) to negotiate priorities for projects relating to SystmOne, to raise requests for work as appropriate and to develop appropriate training packages and materials.
- Responsible for the allocation of the project pot of professional days purchased from NHIS for SystmOne project work; identifying priorities, approving project work and allocation of resources and ensuring sufficient resource is available to support services.
- Identify areas of potential risk and provide solutions and advice to reduce or mitigate risks using SystmOne expertise and creative problem solving.
- Effectively manage the expectations of services and the organisation in terms of system limitations and functionality.
- Engage with health and social care organisations within Nottinghamshire to ensure a system wide approach to initiatives and SystmOne developments is taken where this aligns with organisational priorities.
- Represent CityCare on the Data Leadership Alliance group, alongside other local health and social care providers, contributing to the development of Nottinghamshire-wide guidance and policies relating to clinical systems and their interoperability.
- Represent CityCare at customer, contractual and operational forums.
- Deputise for the Head of Digital Transformation where required.
Person Specification
Knowledge and skills
Essential
- Expert clinical coding knowledge and template development skills.
- Ability to drive and manage change successfully in a high-pressure environment.
- Innovative and creative problem-solving skills.
- Excellent verbal and written communication and presentation skills with ability to build effective relationships at all levels
- Able to plan, organise and prioritise own workload under pressure to deliver to deadlines
Desirable
- Understanding of community services provision and the differences to other NHS provider models
Experience
Essential
- Experience of working in the NHS and an understanding of primary, secondary and community care services.
- Experience of working with clinicians, managers and business intelligence leads in mapping clinical and operational practice within EPR systems.
- Extensive experience of designing clinical systems to meet stakeholder requirements.
- Experience of developing training materials and delivering training on SystmOne.
- Extensive experience of designing SystmOne reports, clinical templates, questionnaires and protocols.
- Experience of building effective relationships with clinicians, managers and key stakeholders.
- Experience of managing multiple project workstreams and working as part of a multidisciplinary team.
Desirable
- Project Management experience
- Experience of designing SystmOne visualisations
- Experience of Brigid, the SystmOne mobile app
Qualifications
Essential
- Educated to degree level or equivalent work experience
- Completion of the TPP Train the Trainer
- SystmOne Training
Person Specification
Knowledge and skills
Essential
- Expert clinical coding knowledge and template development skills.
- Ability to drive and manage change successfully in a high-pressure environment.
- Innovative and creative problem-solving skills.
- Excellent verbal and written communication and presentation skills with ability to build effective relationships at all levels
- Able to plan, organise and prioritise own workload under pressure to deliver to deadlines
Desirable
- Understanding of community services provision and the differences to other NHS provider models
Experience
Essential
- Experience of working in the NHS and an understanding of primary, secondary and community care services.
- Experience of working with clinicians, managers and business intelligence leads in mapping clinical and operational practice within EPR systems.
- Extensive experience of designing clinical systems to meet stakeholder requirements.
- Experience of developing training materials and delivering training on SystmOne.
- Extensive experience of designing SystmOne reports, clinical templates, questionnaires and protocols.
- Experience of building effective relationships with clinicians, managers and key stakeholders.
- Experience of managing multiple project workstreams and working as part of a multidisciplinary team.
Desirable
- Project Management experience
- Experience of designing SystmOne visualisations
- Experience of Brigid, the SystmOne mobile app
Qualifications
Essential
- Educated to degree level or equivalent work experience
- Completion of the TPP Train the Trainer
- SystmOne Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
