Job summary
The Bladder and Bowel Service is a
dynamic and developing facility where an enthusiastic team of specialist nurses
provide education, advice, support and clinical care for patients across and
health and social care settings within Nottingham City.
We are looking for an experienced,
passionate, motivated and conscientious person to join this established team of
nurses and administrators.
You will be working to support the
Bladder and Bowel Specialist nurses with comprehensive administrative tasks and
be a main point of contact and coordination for the clinicians and patients
using the service; an excellent telephone manner is essential. In addition, you
will have responsibility for coordinating prescriptions for continence products
and arranging appointments for patients.
You will need to demonstrate excellent
interpersonal and communication skills. This is a busy service, and you must be
able to prioritise tasks and manage time effectively; you must also be able to
work flexibly within the team ensuring cover during the service hours.
Experience of using Systm One would be beneficial.
Confidence in managing own workload in a
timely and effective way, whilst dealing with patients / carers in a caring and
professional manner is essential.
The hours of work will be 37.5 hours
over 5 days (Monday - Friday 8.30 -4.30pm excluding weekends and bank
holidays).
Interviews will take place 03 December
2024.
Main duties of the job
To provide full
clerical/ administrative support to the Adult Bladder and Bowel Specialist Service
within Adult Services on a day-to-day basis.
To have a good working knowledge and experience of
Microsoft Office in particular Microsoft Word to produce letters and other
word-processed documents to a high standard and knowledge of Microsoft Access
and Excel for developing in house databases / spreadsheets and Outlook for
diary management / e-mails.
To have accurate keyboard skills and diligence when
using SystmOne
To be responsible for answering and fielding
telephone calls appropriately from a wide variety of sources where there may be
barriers to clear understanding. To record telephone messages in writing and
act promptly when urgent responses are required.
To accurately collate and input data and produce
statistics as and when required.
To maintain diaries, make appointments, arrange
meetings etc. as and when required.
To take accurate minutes/ notes of meetings as and
when required, including preparation and distribution of agenda and minutes.
To undertake general office procedures including
photocopying, filing and the distribution of mail.
To implement and update office systems/procedures as
required, in collaboration with the team.
To provide full administration support for the
recruitment process being the vital link between Team Managers, Candidates and
HR.
About us
We are a provider of NHS Community Health Services, CityCare
exists to support the health and wellbeing of all local people, working
alongside other health and care partners to achieve this. We are a value
driven, people business with a passion for excellence. Our vision and social
purpose is to make a difference everyday to the health & wellbeing of our
communities and our values of kindness, respect, trust and honesty lie at the
heart of everything we do, guiding how we work together with partners and each
other to consistently deliver high quality compassionate care. As a social
enterprise we aim to add social value by investing in the future of our local
communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
To provide clerical/ administrative support for the
day-to-day administration for the Bladder and Bowel Specialist Service within
Adult Services.
Work effectively as part of a busy
administration team.
Dimensions
Ensure
team are aware of own role and any new information for cover arrangements or
support.
To actively participate in CityCare mandatory
training and team specific training.
Key Responsibilities
To provide
full clerical/ administrative support to the Adult Bladder and Bowel Specialist
Service within Adult Services on a day-to-day basis.
To have a good working knowledge and experience of
Microsoft Office in particular Microsoft Word to produce letters and other
word-processed documents to a high standard and knowledge of Microsoft Access
and Excel for developing in house databases / spreadsheets and Outlook for
diary management / e-mails.
To have accurate keyboard skills and diligence when
using SystmOne
To be responsible for answering and fielding
telephone calls appropriately from a wide variety of sources where there may be
barriers to clear understanding. To record telephone messages in writing and
act promptly when urgent responses are required.
To accurately collate and input data and produce
statistics as and when required.
To
maintain diaries, make appointments, arrange meetings etc. as and when required.
To take accurate minutes/ notes of meetings as and
when required, including preparation and distribution of agenda and minutes.
To undertake general office procedures including
photocopying, filing and the distribution of mail.
To implement and update office systems/procedures as
required, in collaboration with the team.
To provide full administration support for the
recruitment process being the vital link between Team Managers, Candidates and
HR.
To work effectively as part of a team to provide
cover for other administration staff when required and to be flexible regarding
working hours to meet the needs of the service.
To accurately record and maintain systems for staff
sickness, absence, and annual leave.
To order stock and non-stock equipment via the
on-line systems and to maintain stock levels of stationary.
Be client-driven on behalf of the service and ensure
that the reception people receive is welcoming and helpful.
To maintain strict confidentiality in all aspects of
work in line with policies and the Data Protection Act.
To plan / organise work using own initiative within set departmental
parameters.
To undertake any additional duties
as appropriate and delegated by the Admin Team Manager and deputy and Service
Team Managers.
Job description
Job responsibilities
Job Purpose
To provide clerical/ administrative support for the
day-to-day administration for the Bladder and Bowel Specialist Service within
Adult Services.
Work effectively as part of a busy
administration team.
Dimensions
Ensure
team are aware of own role and any new information for cover arrangements or
support.
To actively participate in CityCare mandatory
training and team specific training.
Key Responsibilities
To provide
full clerical/ administrative support to the Adult Bladder and Bowel Specialist
Service within Adult Services on a day-to-day basis.
To have a good working knowledge and experience of
Microsoft Office in particular Microsoft Word to produce letters and other
word-processed documents to a high standard and knowledge of Microsoft Access
and Excel for developing in house databases / spreadsheets and Outlook for
diary management / e-mails.
To have accurate keyboard skills and diligence when
using SystmOne
To be responsible for answering and fielding
telephone calls appropriately from a wide variety of sources where there may be
barriers to clear understanding. To record telephone messages in writing and
act promptly when urgent responses are required.
To accurately collate and input data and produce
statistics as and when required.
To
maintain diaries, make appointments, arrange meetings etc. as and when required.
To take accurate minutes/ notes of meetings as and
when required, including preparation and distribution of agenda and minutes.
To undertake general office procedures including
photocopying, filing and the distribution of mail.
To implement and update office systems/procedures as
required, in collaboration with the team.
To provide full administration support for the
recruitment process being the vital link between Team Managers, Candidates and
HR.
To work effectively as part of a team to provide
cover for other administration staff when required and to be flexible regarding
working hours to meet the needs of the service.
To accurately record and maintain systems for staff
sickness, absence, and annual leave.
To order stock and non-stock equipment via the
on-line systems and to maintain stock levels of stationary.
Be client-driven on behalf of the service and ensure
that the reception people receive is welcoming and helpful.
To maintain strict confidentiality in all aspects of
work in line with policies and the Data Protection Act.
To plan / organise work using own initiative within set departmental
parameters.
To undertake any additional duties
as appropriate and delegated by the Admin Team Manager and deputy and Service
Team Managers.
Person Specification
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel.
- Experience of effectively using Systm One.
Desirable
- ECDL/MOST qualification
- Customer Service Skills
Skills & Attributes
Essential
- Understanding of confidentiality/ Data Protection.
- Excellent communication skills both written and verbal.
- Minute taking skills.
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills.
- Ability to work effectively & reliably as part of a team.
- Ability to use initiative, problem solving and decision-making skills.
- Adaptable to change within the workplace.
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Experience
Essential
- Proven administrative experience.
- Experience of dealing with sensitive/ confidential information.
- Excellent communication skills and customer service experience with a variety of people.
- Experience in managing own workload to meet deadlines where appropriate.
Person Specification
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel.
- Experience of effectively using Systm One.
Desirable
- ECDL/MOST qualification
- Customer Service Skills
Skills & Attributes
Essential
- Understanding of confidentiality/ Data Protection.
- Excellent communication skills both written and verbal.
- Minute taking skills.
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills.
- Ability to work effectively & reliably as part of a team.
- Ability to use initiative, problem solving and decision-making skills.
- Adaptable to change within the workplace.
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Experience
Essential
- Proven administrative experience.
- Experience of dealing with sensitive/ confidential information.
- Excellent communication skills and customer service experience with a variety of people.
- Experience in managing own workload to meet deadlines where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
