Job summary
The Bladder and Bowel Specialist Service is a dynamic and enthusiastic
team providing education, advice, support and clinical care for patients across
health and social care settings within Nottingham City.
We are looking for an enthusiastic, motivated and conscientious person
to work with the established team of nurses, physiotherapist and
administrators.
You will be working to support the Bladder and Bowel practitioners in
the provision of administrative tasks for the service and being the main
liaison and coordinator for the clinicians and patients using the service,
therefore an excellent telephone manner is essential. In addition you will
assist with coordinating prescriptions for continence products to patients in
Nottingham.
You will need to demonstrate excellent
interpersonal and communication skills.
You must be able to prioritise tasks and manage time effectively; you
must also be able to work flexibly within the team ensuring cover during the
service hours.
Confidence in managing own workload in a timely and
effective way, whilst dealing with patients / carers in a caring and
professional manner is essential. Experience with customers and/or patients on
the telephone is essential,
The service hours are Monday Friday 8.30 - 4.30pm
excluding weekends and bank holidays.
For further information please contact Joanne Disney
Clinical Service Manager 0115 8834204 or 07385 000296
Main duties of the job
The successful candidate will
work within the established team and will liaise with clinicians, members of
the public and companies who provide products.
Call handling will be a large
part of the job however there are also many varied administrative tasks within
the role.
Please see the job description
and person specification for more details.
About us
We are a provider of NHS
Community Health Services, CityCare exists to support the health and wellbeing
of all local people, working alongside other health and care partners to
achieve this. We are a value driven, people business with a passion for excellence.
Our vision and social purpose is to make a difference everyday to the health
& wellbeing of our communities and our values of kindness, respect, trust
and honesty lie at the heart of everything we do, guiding how we work together
with partners and each other to consistently deliver high quality compassionate
care. As a social enterprise we aim to add social value by investing in the
future of our local communities and helping to make a difference in peoples
lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for the Bladder and Bowel Specialist Service within Adult Services
- Work effectively as part of a busy administration team
Dimensions
Key Responsibilities
- To provide full clerical/ administrative support to the Bladder and Bowel Specialist Service within Adult and Paediatric Services on a day to day basis
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents to a high standard and knowledge of Microsoft Access and Excel for maintaining in house databases / spreadsheets and Outlook for diary management / e-mails
- To have accurate keyboard skills and attention to detail when using SystmOne
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required
- To maintain diaries, make appointments, arrange meetings etc. as and when required
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes
- To undertake general office procedures including photocopying, faxing, filing and the distribution of mail
- To implement and update office systems/procedures as required, in collaboration with the team
- To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To accurately record and maintain systems for staff sickness, absence and annual leave
- To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationary
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming and helpful
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act
- To plan / organise work using own initiative within set departmental parameters
- To undertake any additional duties as appropriate and delegated by the senior administrators and the service managers.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for the Bladder and Bowel Specialist Service within Adult Services
- Work effectively as part of a busy administration team
Dimensions
Key Responsibilities
- To provide full clerical/ administrative support to the Bladder and Bowel Specialist Service within Adult and Paediatric Services on a day to day basis
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents to a high standard and knowledge of Microsoft Access and Excel for maintaining in house databases / spreadsheets and Outlook for diary management / e-mails
- To have accurate keyboard skills and attention to detail when using SystmOne
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required
- To maintain diaries, make appointments, arrange meetings etc. as and when required
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes
- To undertake general office procedures including photocopying, faxing, filing and the distribution of mail
- To implement and update office systems/procedures as required, in collaboration with the team
- To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To accurately record and maintain systems for staff sickness, absence and annual leave
- To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationary
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming and helpful
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act
- To plan / organise work using own initiative within set departmental parameters
- To undertake any additional duties as appropriate and delegated by the senior administrators and the service managers.
Person Specification
Qualifications
Essential
- Good standard of general education
Experience
Essential
- Experience with Microsoft Office packages.
- Experience of working with IT.
- Experience of working in administration.
- Experience in customer service.
Desirable
- Experience of working in a health or social care environment
- Experience of high volume call handling
- Experience of working with Systm One
- Experience of dealing with sensitive/confidential information
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
Knowledge & Skills
Essential
- Understanding of confidentiality/ Data Protection.
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
- Able to work well within a team.
- Demonstrates a positive attitude with a willingness to learn & develop.
- Customer service skills.
- Able to use initiative and have problem solving skills.
- Adaptable to change.
- Demonstrates a positive attitude
Desirable
- An understanding of Citycare services
- Experience of working in a health or social care environment
- Experience of minute taking
Person Specification
Qualifications
Essential
- Good standard of general education
Experience
Essential
- Experience with Microsoft Office packages.
- Experience of working with IT.
- Experience of working in administration.
- Experience in customer service.
Desirable
- Experience of working in a health or social care environment
- Experience of high volume call handling
- Experience of working with Systm One
- Experience of dealing with sensitive/confidential information
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
Knowledge & Skills
Essential
- Understanding of confidentiality/ Data Protection.
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
- Able to work well within a team.
- Demonstrates a positive attitude with a willingness to learn & develop.
- Customer service skills.
- Able to use initiative and have problem solving skills.
- Adaptable to change.
- Demonstrates a positive attitude
Desirable
- An understanding of Citycare services
- Experience of working in a health or social care environment
- Experience of minute taking
