Job summary
An exciting opportunity has arisen at Nottingham CityCare Partnership to join
our senior operational leadership team following the promotion of our current
Assistant Operations Director.
You
will be a key member of the Care
Group triumvirate working alongside the Deputy Director and Assistant
Clinical Director, being
accountable for the operational leadership and management of the services
within the Care Group.
Nottingham
CityCare has an operating turnover of £62 million and currently employs 1,179 staff providing over 30 community health services.
CityCare is a values driven organisation with a vision to deliver high quality,
locally led care to the communities we serve. As a social enterprise we
consider social value in the decisions that we take so we can develop a more
sustainable, resilient and inclusive society with fewer health inequalities.
As
the Deputy Director of Operations, I am seeking an inclusive leader who demonstrates
compassionate and values-led leadership and who can evidence their ability to
deliver in a complex and fast paced operational environment. In return, you
will be supported by a committed group of colleagues and be supported to
develop and thrive in the role. Working as senior leadership team we will drive
improvements across our services making a difference for both our patients and
staff
No agencies please.
Please note it is proposed to hold interviews on the 16th June 2025
Main duties of the job
In partnership with the Deputy Director and
Assistant Clinical Director, responsible for the management of clinical and
related services within the Care Group, to ensure the provision of sustainable
and high-quality services.
Working
as a triumvirate, ensure delivery of the relevant objectives within our organisational
strategy to meet the needs of our patients and staff whilst responding to the
evolving requirements of system partners.
Lead on the achievement of the performance, finance and
people metrics in the Care Group in accordance with key targets, contracts and
outcomes.
To ensure the services report in a timely manner
supporting the sustainability of the organisation and its ability to operate
within its financial budget.
Build, develop and nurture strong relationships
with service users, external partners including ICS partners, commissioners,
and third sector organisations, and internal stakeholders, including corporate
teams, to deliver both CityCares and the Care Group long-term strategies.
Thank you for taking time to
consider this opportunity. If you would like to speak to me about this role,
please contact me directly on the contact details at the top of this advert.
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To work in a triumvirate, with the Deputy Director and Assistant Clinical Director, being accountable for the operational leadership and performance of all services within the Care Group.
- To provide senior operational management and leadership to ensure the effective delivery of contracted services within the defined resource
- To support the delivery of CityCares strategy.
- To lead on clinical service and workforce development and transformation ensuring services are fit for the future and enhance the offer presented by CityCare as a whole.
- To drive and performance manage the implementation of service and workforce delivery plans.
- To play a key role in the development and implementation of plans, innovations and initiatives presented by CityCares partnerships with the wider system.
- To ensure the uninterrupted provision of services to service users, commissioners, and stakeholders,
- To work with commissioners, primary, community and secondary care partners, and wider health and social care providers to help shape and respond to demand and service developments being flexible, responsive and outcome focussed
- To always maintain the integrity and reputation of CityCare.
Dimensions
- In partnership with the Deputy Director of Operations and Assistant Clinical Director, responsible for the leadership and management of clinical and related services within the Care Group, to ensure the provision of efficient, high quality services.
- Lead on the achievement of the performance, finance and people metrics in the Care Group in accordance with key targets, contracts and outcomes
- To ensure the services report in a timely manner supporting the sustainability of the organisation and its ability to operate within its financial budget
- Manage budgets totalling up to £20m.
- Build, develop and nurture strong relationships with service users, external partners including ICS partners, commissioners, and third sector organisations, and internal stakeholders, including corporate teams, to deliver both CityCares and the Care Group long-term strategies.
- To support the delivery of the companys statutory returns (eg CQC, CIC Regulator, Auditors)
Key Responsibilities
- To lead and co-ordinate the development of service plans within the Care Group to meet the requirements of the performance and planning frameworks
- To work with the Deputy Director of Operations and Assistant Clinical Director, system partners and the Integrated Care System to influence the integration of services reflecting local and national policy direction
- To ensure timely reporting of data, outputs, outcomes and information to meet contractual, governance and company regulatory requirements
- Analyse and make judgements on highly complex data, comparing trends and proactively identifying issues to ensure provision of safe and effective service delivery
- Responsible for ensuring performance, finance and people targets are achieved, with regularly reviewed recovery action plans in place where required
- Attendance at the monthly Accountability and Performance Framework meetings to provide assurance to the Executive Directors on performance and risk for each of the services in the Care Group in delivering the targets, plans and objectives. Where performance is deteriorating, support and remedial actions will be agreed to address the issues and ensure the delivery of safe and effective patient care
- To lead, manage and support staff through service change
- Senior leadership in the delivery of CityCares strategy
- Support in the development of business plans for new services
- Responsible for ensuring up to date service business continuity plans
- Support with service transformation reviews and lead on the recommendations for new ways of working to maximise efficiency and effectiveness
- Work in partnership with senior system leaders on patient pathways and service development opportunities.
- Work with the business team for new business opportunities ensuring service level engagement and local data to help inform the business case to ensure services are designed around service users
- To ensure the voice of the users is captured and services are delivered in a way that meets the needs of the local community.
- To have management responsibility for staff working in the services ensuring service development is cohesive and in line with CityCares contractual requirements and strategic direction
- To ensure services operate within the law recognising legal responsibilities, statutory and company law regulations.
- Ensure robust risk assessment and management in the care group in accordance with policies, undertaking risk analyses as required and developing management plans to minimise risk
- To be responsible for the investigation or hearing of disciplinary, capability and grievances depending on lines of accountability.
- Participate regularly in the on-call Rota in and out of hours, ensuring availability to respond both in and out of hours
- To have key responsibility in ensuring that strategic plans, local and national targets and standards are implemented across the area of responsibility.
- To develop an environment that supports staff at all levels to work effectively, creatively and enthusiastically in the promotion of patient centred services.
- To lead and manage the provision of a wide range of community based primary care and public health services ensuring safe and effective service delivery
- To support the maintenance of an accurate and reflective risk register
- To ensure policies are adhered to across the care group in the performance management of staff
- To support a culture of innovation and research, encouraging ideas and new ways of working from frontline staff.
- To continue to maintain and develop existing communication pathways and forge new formal and informal communication networks to ensure the involvement of service users, clinicians, operational managers and staff across the Integrated Care System in the planning, re-design and implementation of services
- Observe and continually promote equal opportunities in compliance with CityCare policies on Equality, Diversity and Inclusivity at work
- Build relationships and work closely with Workforce and Development, HR, Digital Team, Finance and the Business Team to ensure robust data analysis and financial processes underpin all areas work.
- Utilise the review and re-design of new and existing business processes to deliver operational cost savings, improve patient pathways and quality outcomes.
- Analyse and interpret complex information to identify changing trends in service delivery, implementing the management control plan for developments and ensuring that services are designed around service users and reflect commissioned contracts
- Manage finances in compliance with CityCare Standing Financial Instructions ensuring financial balance for services in the Care Group
- To line manage the Head of Service and support challenging and complex Employee Relations cases as appropriate.
Job description
Job responsibilities
Job Purpose
- To work in a triumvirate, with the Deputy Director and Assistant Clinical Director, being accountable for the operational leadership and performance of all services within the Care Group.
- To provide senior operational management and leadership to ensure the effective delivery of contracted services within the defined resource
- To support the delivery of CityCares strategy.
- To lead on clinical service and workforce development and transformation ensuring services are fit for the future and enhance the offer presented by CityCare as a whole.
- To drive and performance manage the implementation of service and workforce delivery plans.
- To play a key role in the development and implementation of plans, innovations and initiatives presented by CityCares partnerships with the wider system.
- To ensure the uninterrupted provision of services to service users, commissioners, and stakeholders,
- To work with commissioners, primary, community and secondary care partners, and wider health and social care providers to help shape and respond to demand and service developments being flexible, responsive and outcome focussed
- To always maintain the integrity and reputation of CityCare.
Dimensions
- In partnership with the Deputy Director of Operations and Assistant Clinical Director, responsible for the leadership and management of clinical and related services within the Care Group, to ensure the provision of efficient, high quality services.
- Lead on the achievement of the performance, finance and people metrics in the Care Group in accordance with key targets, contracts and outcomes
- To ensure the services report in a timely manner supporting the sustainability of the organisation and its ability to operate within its financial budget
- Manage budgets totalling up to £20m.
- Build, develop and nurture strong relationships with service users, external partners including ICS partners, commissioners, and third sector organisations, and internal stakeholders, including corporate teams, to deliver both CityCares and the Care Group long-term strategies.
- To support the delivery of the companys statutory returns (eg CQC, CIC Regulator, Auditors)
Key Responsibilities
- To lead and co-ordinate the development of service plans within the Care Group to meet the requirements of the performance and planning frameworks
- To work with the Deputy Director of Operations and Assistant Clinical Director, system partners and the Integrated Care System to influence the integration of services reflecting local and national policy direction
- To ensure timely reporting of data, outputs, outcomes and information to meet contractual, governance and company regulatory requirements
- Analyse and make judgements on highly complex data, comparing trends and proactively identifying issues to ensure provision of safe and effective service delivery
- Responsible for ensuring performance, finance and people targets are achieved, with regularly reviewed recovery action plans in place where required
- Attendance at the monthly Accountability and Performance Framework meetings to provide assurance to the Executive Directors on performance and risk for each of the services in the Care Group in delivering the targets, plans and objectives. Where performance is deteriorating, support and remedial actions will be agreed to address the issues and ensure the delivery of safe and effective patient care
- To lead, manage and support staff through service change
- Senior leadership in the delivery of CityCares strategy
- Support in the development of business plans for new services
- Responsible for ensuring up to date service business continuity plans
- Support with service transformation reviews and lead on the recommendations for new ways of working to maximise efficiency and effectiveness
- Work in partnership with senior system leaders on patient pathways and service development opportunities.
- Work with the business team for new business opportunities ensuring service level engagement and local data to help inform the business case to ensure services are designed around service users
- To ensure the voice of the users is captured and services are delivered in a way that meets the needs of the local community.
- To have management responsibility for staff working in the services ensuring service development is cohesive and in line with CityCares contractual requirements and strategic direction
- To ensure services operate within the law recognising legal responsibilities, statutory and company law regulations.
- Ensure robust risk assessment and management in the care group in accordance with policies, undertaking risk analyses as required and developing management plans to minimise risk
- To be responsible for the investigation or hearing of disciplinary, capability and grievances depending on lines of accountability.
- Participate regularly in the on-call Rota in and out of hours, ensuring availability to respond both in and out of hours
- To have key responsibility in ensuring that strategic plans, local and national targets and standards are implemented across the area of responsibility.
- To develop an environment that supports staff at all levels to work effectively, creatively and enthusiastically in the promotion of patient centred services.
- To lead and manage the provision of a wide range of community based primary care and public health services ensuring safe and effective service delivery
- To support the maintenance of an accurate and reflective risk register
- To ensure policies are adhered to across the care group in the performance management of staff
- To support a culture of innovation and research, encouraging ideas and new ways of working from frontline staff.
- To continue to maintain and develop existing communication pathways and forge new formal and informal communication networks to ensure the involvement of service users, clinicians, operational managers and staff across the Integrated Care System in the planning, re-design and implementation of services
- Observe and continually promote equal opportunities in compliance with CityCare policies on Equality, Diversity and Inclusivity at work
- Build relationships and work closely with Workforce and Development, HR, Digital Team, Finance and the Business Team to ensure robust data analysis and financial processes underpin all areas work.
- Utilise the review and re-design of new and existing business processes to deliver operational cost savings, improve patient pathways and quality outcomes.
- Analyse and interpret complex information to identify changing trends in service delivery, implementing the management control plan for developments and ensuring that services are designed around service users and reflect commissioned contracts
- Manage finances in compliance with CityCare Standing Financial Instructions ensuring financial balance for services in the Care Group
- To line manage the Head of Service and support challenging and complex Employee Relations cases as appropriate.
Person Specification
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out-of-hours.
- Full driving licence and the ability to travel between locations.
- To participate in and fulfil the requirements of the on-call arrangements.
Experience
Essential
- A track record of identifying, managing and delivering major strategic changes and improvements in a complex organisation
- Acute awareness and understanding of the strategic commissioning intentions and national policy drivers
- Proven operational management and leadership experience in a community organisation
- Proven experience of engaging patients and their carers to achieve service improvements
- Successful partnership working to provide seamless improved patient care and pathways
- Care pathway development to improve the patient experience
- Motivating teams and staff to ensure outcomes/outputs are achieved
- A track record of being part of and contributing to high performing teams
- Proven experience of working in highly complex health care
- Working with a broad range of stakeholders to deliver contractual requirements
Skills & Attributes
Essential
- Current local and national government Health and Social Care policy
- The principles and processes of strategic planning
- Risk management and how innovation and creativity can be fostered within a safe organisation.
- National policy drivers
- Good decision-making processes
- Regulatory requirements eg CQC, contractual
Qualifications
Essential
- Management Leadership Qualification
- Masters Degree or equivalent experience
Person Specification
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out-of-hours.
- Full driving licence and the ability to travel between locations.
- To participate in and fulfil the requirements of the on-call arrangements.
Experience
Essential
- A track record of identifying, managing and delivering major strategic changes and improvements in a complex organisation
- Acute awareness and understanding of the strategic commissioning intentions and national policy drivers
- Proven operational management and leadership experience in a community organisation
- Proven experience of engaging patients and their carers to achieve service improvements
- Successful partnership working to provide seamless improved patient care and pathways
- Care pathway development to improve the patient experience
- Motivating teams and staff to ensure outcomes/outputs are achieved
- A track record of being part of and contributing to high performing teams
- Proven experience of working in highly complex health care
- Working with a broad range of stakeholders to deliver contractual requirements
Skills & Attributes
Essential
- Current local and national government Health and Social Care policy
- The principles and processes of strategic planning
- Risk management and how innovation and creativity can be fostered within a safe organisation.
- National policy drivers
- Good decision-making processes
- Regulatory requirements eg CQC, contractual
Qualifications
Essential
- Management Leadership Qualification
- Masters Degree or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
