Head of Clinical Service, Children and Families

Job responsibilities

Job Purpose

The post-holder is vital for ensuring the local delivery of integrated childrens clinical services and is pivotal in driving change and supporting teams through continued transformation.

To be responsible for the delivery of community health services by involving children, young people and families, integrated health, and social care model.

To provide children, young people, and a family-centred service through partnership with professional leads and managers and through effective liaison with Local Authority Commissioners, ICB, Local Authorities and other statutory and voluntary sector services.

To strategically lead on service development to meet the needs of the local populations through the Joint Strategic Needs Assessment and Service Specifications (SLA) and key national policies.

The post holder will also be responsible for implementing robust systems to ensure continuous improvements in performance and quality. This will include sound financial management including value for money, governance and workforce management based on best available evidence.

The post holder will be expected to perform any duties required by CityCare commensurate with grade of post and deputising for the Assistant Directors as necessary.

Dimensions

Staff: A range of staff and professional groups, both registered and non-registered.

Area: Citywide.

Budget: To manage budget for identified service specifications.

Key Responsibilities

Management Responsibilities

To operationally manage multi-disciplinary teams within Childrens Services, to include universal and specialist health services and recruitment, appraisals, management supervision, managing sickness absence, personal and professional development.

To manage and support staff through transformation using established change management processes/techniques.

To be responsible for the delivery of seamless, specialist and integrated health and social care services for children, young people, and families.

To be responsible for service development and the development of an integrated approach to care with primary, secondary, and social care, third and private sector agencies.

To be responsible for the management of team budgets, for both pay and non-pay.

To take the lead role in complaints, disciplinary and grievance issues including undertaking the role of investigating officer and panel member.

To contribute to the delivery of the strategic and operational Business Plans, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.

To establish and manage effective systems, processes, and reporting mechanisms to enable devolution of control and accountability including budgets, performance information, bench-marking and local service delivery targets.

The post holder with the Assistant Directors will work to achieve the outcomes stipulated in Service Level Agreements (SLA) and report regularly on performance to the Assistant Directors and Deputy Directors, feeding into the executive team via the Accountability Performance Framework.

To lead and manage the development of bids in response to tender opportunities in conjunction with the business unit.

To always represent CityCare professionally and positively, with staff, local partners, service users and carers, using diplomacy and tact when issues are contentious.

To lead, maintain effective professional high-level communication with colleagues, Unions, citizens and carers, using diplomacy and tact when issues are contentious.

To ensure full engagement of stakeholders in planning and delivering services.

Responsible for ensuring Quality and Equality Impact Assessments are undertaken as part of service re-design or change process.

To undertake population-centric workforce planning based on the needs of the service and to manage the allocation of the workforce regarding operational, financial and clinical management.

To regularly chair meetings with multi-professionals and representatives of other organisations.

Leadership and staff and service development

To deputise for Assistant Directors or represent other colleagues as required.

To be highly visible to all staff, service users, and carers to be able to respond to requests for specialist assistance, advice, and support, particularly concerning provision of care.

To ensure that all staff have an annual appraisal with a competency framework and a personal development plan, and continuous professional development.

To manage the development of services to meet the needs of children, young people, and families.

To develop an integrated health and social care approach to care through the development of multi-disciplinary working supported by professional leadership.

To work in partnership with stakeholders to develop integrated approaches to care.

To lead service area redesign promoting the development of practice in line with national policies, evidence base and best practice.

To lead and manage identified projects within a service area.

To facilitate staff involvement ensuring commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

Clinical Governance and Risk Management

To contribute to the governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the service area.

To investigate and resolve complaints within current policy and procedure.

To ensure full compliance of all staff with the service with key mechanisms to support the clinical delivery and safety of services including Health Needs Assessment, Common Assessment Framework, Safeguarding, Records Management, Health and Social Care data entry, incident reporting, Serious Incident Review, the implementation of PSIRF and complaint management.

To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation, and Trust policies within the service area.

To ensure staff compliance with legal and statutory duties related to the Childrens Act, the Care Act, Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.

To ensure the services within the locality comply with Emergency Planning and Business Continuity.

Comply with and implement standards of infection control and precautions at all times, to minimise the spread of micro-organisms and communicable diseases to citizens, staff and surrounding communities.

To ensure that services are delivered to the highest standard within the Standards for Better Health framework

Qualifications

Essential

• Health/social care/leadership qualification or equivalent work experience to Masters level within a health or social care field.

Desirable

• Registered Nurse/Midwife and registered with the NMC or Registered Allied Health Professional/Social Worker with demonstrated post registration professional development and relevant experience.
• Post-graduate qualification relevant to Childrens Services e.g. SCPHN.
• Post-graduate qualification relevant to Health and Social Care/leadership

Experience

Essential

• Knowledge and experience of managing at a senior level in Health and Community Services/secondary care.
• Knowledge and experience of communicating, developing and maintaining partnerships with external agencies, professional leads and staff.
• Ability to manage individuals and services in a complex and changing environment.
• Knowledge and experience for effective financial systems.
• Control and management of budgets.
• Knowledge and experience of high level analytical and innovative problem-solving skills.
• An understanding of multidisciplinary team working, recognizing professional boundaries.

Desirable

• Evidence of leadership experience or qualification.
• Evidence of working with diverse or disadvantaged groups.
• Evidence of working with Safeguarding children and at-risk adults.
• Experience of clinical supervision.
• Knowledge and experience of managing Childrens/Public Health Services in Health and Community Services/Primary Care.

Skills and Attributes

Essential

• Good awareness and understanding of 0 to 19s services and the public health agenda.
• IT Skills.
• Project management skills.
• Excellent communication skills including influencing and negotiation.
• Knowledge and experience of developing staff using proven people management skills.
• Knowledge and experience of transformational change management.
• Experience and demonstrable skills in advanced negotiation, motivational, explanation and reassurance skills across a range of management issues.

Desirable

• Public health related experience/ qualification.
• Evidence of audit evaluation/research.
• Knowledge around attachment theory,
• Self-efficacy theory, Behaviour change theory, Motivational and promotional Interviewing.
• Teaching PSHE Certificate.
• An awareness of Trauma Informed Practice.

Special Requirements

Essential

• Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
• Ability to work out of hours.
• Full driving licence and the ability to travel between locations.
• To participate in and fulfil the requirements of the Directors on-call arrangements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).