Job summary
Clinical Service Lead: Children's
Health Advice Hub (CHAH)
Are you a School Nurse or Health Visitor registered SCPHN
with the drive and ambition to further develop your assessment and leadership
skills? If so, please read on.
We
are looking for an enthusiastic Clinical Service Lead to join our Children's
Health Advice Hub. You will be part of our 0-19 Public Health team, working to
triage incoming referrals and queries from families and from professionals. This CSL role will have no remit for any face
to face clinical work, but virtual contact with families/clients and other
professionals will be required. We are looking for a dynamic individual who is highly motivated,
resilient, and organised. You will have exceptional communication skills and a
solution focused, strengths-based outlook. In return we will offer you an
opportunity to be involved in the continued planning and development of our
evolving advice hub. You will be supported by a CSM who will actively encourage
your innovation and creative ideas to continue to drive this project forward.
This
is an office based role at Clifton Cornerstone and please note that this is a
full-time permanent position.
Any
questions regarding this role please contact Helen Stribblehill, Clinical Service Lead, helen.stribblehill@nhs.net before the closing date.
Main duties of the job
You
will have oversight and co-ordination of the Children's Health Advice Hub re
- You
will work collegiately with other Clinical Service Leads to ensure accessibility
to high quality children's services throughout Nottingham City and across the 0
-19 age range.
- You
will plan and allocate work to team members in line with their skills, knowledge
and expertise
- You
will line manage staff and support the Clinical Service Manager to ensure
delivery of an integrated service offer for children and young people aged 0 -
19 and their families within the new team
- You
will be responsible for ensuring that your teams activities align with
organisational objectives and contractual requirements
- You
will help to design relevant SOPS, Policies and Pathways to ensure our public
health offer aligns with our 0-19 service and our other hub models
- You will
act as a Super User and train staff on our 0-19 TEXT Health Service
About us
We are a provider of NHS
Community Health Services, CityCare exists to support the health and wellbeing
of all local people, working alongside other health and care partners to
achieve this. We are a value driven, people business with a passion for excellence.
Our vision and social purpose is to make a difference everyday to the health
& wellbeing of our communities and our values of kindness, respect, trust
and honesty lie at the heart of everything we do, guiding how we work together
with partners and each other to consistently deliver high quality compassionate
care. As a social enterprise we aim to add social value by investing in the
future of our local communities and helping to make a difference in peoples
lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
-
To work
as part of an integrated children's services team (0 19) within a specified Hub
model.
- To co-ordinate the day-to-day activities within the Hub model,
core service team for children and young people aged 0 19 and their families.
- To line manage staff.
- To support the Clinical Service Manager to deliver an
integrated service offer for children and young people aged 0 - 19 and their
families.
- To work collegiately with other Clinical Service
Leads to ensure the delivery of high-quality childrens services throughout
Nottingham City and across the 0 -19 age range.
-
To
provide appropriate care to children, young people and their families in line with
professional NMC registration.
Dimensions- Oversight and co-ordination of the care delivered to children
aged 0 19 within a specified Hub
model.
- Planning and allocating work to team members in
line with their skills, knowledge and expertise.
- Ensuring that team activities align with
organisational objectives and contractual requirements.
- Working under the direction of the Head of Clinical Service
and Clinical Service Managers, working with fellow Clinical Service Leads,
Service Development Leads and Clinical Educators to support service
improvement.
- Staff line management, including conducting annual
performance reviews and tracking set objectives.
- Undertake clinical activities relevant to knowledge, skills
and expertise as required to meet the needs of the service.
- Responsible for
signing off e-expenses, contributing to stock ordering and asset tracking
Key ResponsibilitiesPeople-
To ensure that all members of the
multi-disciplinary skill mix teamwork within all agreed standard operating procedures,
organisational policies and procedures.
-
To allocate work to individual team members that
is commensurate with their skills, knowledge, and expertise.
-
Line
management and supervision of direct reports including annual PRD.
-
Monitor staff attendance at work including
sickness and absence levels in line with local/organisational policy. To work alongside
Clinical Service Managers when higher level actions are required.
-
To support colleagues to effectively line manage
other members of a Hub based model skill mix team.
-
To co-ordinate team working hours and annual
leave to ensure adequate cover during core service hours.
-
Monitor,
authorise and record annual leave in line with organisational policy and procedure.
-
Contribute to the recruitment and retention of
staff including staff induction programmes and mentorship
-
Monitor
and support staff performance by ensuring effective caseload management.
-
Overview
of training compliance within the Hub model.
-
To ensure that team members access appropriate
mandatory and service-specific training in line with training compliance
matrix.
-
To access regular safeguarding supervision and
ensure that staff are effectively supported regarding safeguarding and that
they access safeguarding supervision also.
-
Escalate concerns related to staff performance
and contribute to the effective implementation of supportive action plans
working closely with the Hub model Clinical Service Manager.
-
To have an overview of the support services
available to all staff, including restorative supervision and occupational
health.
Quality-
To comply with the NMC code of conduct including
revalidation requirements (if NMC registrant).
-
To identify and support others to recognise risk
and report incidents in line with CityCare policies and procedures.
-
To
support revalidation process for registered staff members.
-
To work within all agreed service
specifications, standard operating procedures, organisational policies, and
procedures.
-
To support the Clinical Service Manager to
ensure that staff understand service objectives, performance targets, and their
role in ensuring that targets are met. To maintain confidentiality of
information regarding staff and clients as appropriate.
-
To ensure that record keeping by self and the
team meets Nottingham CityCare and nationally set professional standards.
-
To assess, plan, deliver and evaluate programmes
of care appropriate to role and professional registration.
-
To use professional and clinical judgement to
undertake detailed assessments of clients and their families and analyse
complex family situations in order to develop appropriate clinical interventions.
- To work in partnership with others to ensure
that service users are referred/signposted to other services as necessary.
-
To lead, co-ordinate and monitor the delivery of
a programme of work for a Hub based skill mix team as defined by the service
specification under the guidance of the Clinical Service Manager.
-
To ensure that the team works closely with
partner services and agencies in order to improve health outcomes for children,
young people and their families.
-
To support teams to work alongside Clinical
Service Managers to ensure that data quality standards are achieved.
-
To
maintain confidentiality of information regarding staff and clients.
-
To
prioritise workload effectively and to support other team members to do the same.
-
To accurately record and maintain notes of
meetings, including team meetings, one to ones and documentation used to
support HR processes.
-
Responsible
for investigating allocated incidents.
-
Coordinate/participate
in audit, research, and quality inspections.
-
Support
staff to participate in peer review process.
-
PPI-
manage/log and deal with areas of concern raised by clients and escalate issues
if unresolved.
-
To have an understanding of and contribute to
meeting the requirements of regulatory frameworks including NMC, DBS, CQC and
NHSI.
Performance-
Responsible
for collating KPI data and exception reporting, evaluation, and action
planning.
-
Ensuring that team activities align with organisational
objectives and contractual requirements.
Finance-
Responsible
to signing off expenses for direct reports.
-
Support
approval of unsocial/additional hours and time off in lieu.
-
Overview and support stock management and ordering.
Job description
Job responsibilities
Job Purpose
-
To work
as part of an integrated children's services team (0 19) within a specified Hub
model.
- To co-ordinate the day-to-day activities within the Hub model,
core service team for children and young people aged 0 19 and their families.
- To line manage staff.
- To support the Clinical Service Manager to deliver an
integrated service offer for children and young people aged 0 - 19 and their
families.
- To work collegiately with other Clinical Service
Leads to ensure the delivery of high-quality childrens services throughout
Nottingham City and across the 0 -19 age range.
-
To
provide appropriate care to children, young people and their families in line with
professional NMC registration.
Dimensions- Oversight and co-ordination of the care delivered to children
aged 0 19 within a specified Hub
model.
- Planning and allocating work to team members in
line with their skills, knowledge and expertise.
- Ensuring that team activities align with
organisational objectives and contractual requirements.
- Working under the direction of the Head of Clinical Service
and Clinical Service Managers, working with fellow Clinical Service Leads,
Service Development Leads and Clinical Educators to support service
improvement.
- Staff line management, including conducting annual
performance reviews and tracking set objectives.
- Undertake clinical activities relevant to knowledge, skills
and expertise as required to meet the needs of the service.
- Responsible for
signing off e-expenses, contributing to stock ordering and asset tracking
Key ResponsibilitiesPeople-
To ensure that all members of the
multi-disciplinary skill mix teamwork within all agreed standard operating procedures,
organisational policies and procedures.
-
To allocate work to individual team members that
is commensurate with their skills, knowledge, and expertise.
-
Line
management and supervision of direct reports including annual PRD.
-
Monitor staff attendance at work including
sickness and absence levels in line with local/organisational policy. To work alongside
Clinical Service Managers when higher level actions are required.
-
To support colleagues to effectively line manage
other members of a Hub based model skill mix team.
-
To co-ordinate team working hours and annual
leave to ensure adequate cover during core service hours.
-
Monitor,
authorise and record annual leave in line with organisational policy and procedure.
-
Contribute to the recruitment and retention of
staff including staff induction programmes and mentorship
-
Monitor
and support staff performance by ensuring effective caseload management.
-
Overview
of training compliance within the Hub model.
-
To ensure that team members access appropriate
mandatory and service-specific training in line with training compliance
matrix.
-
To access regular safeguarding supervision and
ensure that staff are effectively supported regarding safeguarding and that
they access safeguarding supervision also.
-
Escalate concerns related to staff performance
and contribute to the effective implementation of supportive action plans
working closely with the Hub model Clinical Service Manager.
-
To have an overview of the support services
available to all staff, including restorative supervision and occupational
health.
Quality-
To comply with the NMC code of conduct including
revalidation requirements (if NMC registrant).
-
To identify and support others to recognise risk
and report incidents in line with CityCare policies and procedures.
-
To
support revalidation process for registered staff members.
-
To work within all agreed service
specifications, standard operating procedures, organisational policies, and
procedures.
-
To support the Clinical Service Manager to
ensure that staff understand service objectives, performance targets, and their
role in ensuring that targets are met. To maintain confidentiality of
information regarding staff and clients as appropriate.
-
To ensure that record keeping by self and the
team meets Nottingham CityCare and nationally set professional standards.
-
To assess, plan, deliver and evaluate programmes
of care appropriate to role and professional registration.
-
To use professional and clinical judgement to
undertake detailed assessments of clients and their families and analyse
complex family situations in order to develop appropriate clinical interventions.
- To work in partnership with others to ensure
that service users are referred/signposted to other services as necessary.
-
To lead, co-ordinate and monitor the delivery of
a programme of work for a Hub based skill mix team as defined by the service
specification under the guidance of the Clinical Service Manager.
-
To ensure that the team works closely with
partner services and agencies in order to improve health outcomes for children,
young people and their families.
-
To support teams to work alongside Clinical
Service Managers to ensure that data quality standards are achieved.
-
To
maintain confidentiality of information regarding staff and clients.
-
To
prioritise workload effectively and to support other team members to do the same.
-
To accurately record and maintain notes of
meetings, including team meetings, one to ones and documentation used to
support HR processes.
-
Responsible
for investigating allocated incidents.
-
Coordinate/participate
in audit, research, and quality inspections.
-
Support
staff to participate in peer review process.
-
PPI-
manage/log and deal with areas of concern raised by clients and escalate issues
if unresolved.
-
To have an understanding of and contribute to
meeting the requirements of regulatory frameworks including NMC, DBS, CQC and
NHSI.
Performance-
Responsible
for collating KPI data and exception reporting, evaluation, and action
planning.
-
Ensuring that team activities align with organisational
objectives and contractual requirements.
Finance-
Responsible
to signing off expenses for direct reports.
-
Support
approval of unsocial/additional hours and time off in lieu.
-
Overview and support stock management and ordering.
Person Specification
Qualifications
Essential
- 1st level NMC Registration - RGN/RM
- Leadership qualification
- 12 months leadership experience
Desirable
- ENB 998/730 or equivalent
- Evidence of further professional development
- V100 prescribing qualification Specialist
Knowledge and Skills
Essential
- Awareness of local and national health agendas
- Experience of working in a skill mix team
- Understand the difference between advice giving and motivational approaches
- Knowledge and understanding of Key Performance Indicators and data collection methods
- Able to co-ordinate skill mix teams
- Able to work to tight deadlines
- Excellent verbal and written communication skills, including advanced feedback, active listening, and negotiation skills
- Basic computer skills to create reports, use email, read excel spreadsheets etc.
- Interpersonal and time management skills
- Problem solving skills
- Able to interpret numerical data and use it in service planning
- Able to work effectively in a team, supporting others and challenging colleagues views and attitudes when necessary
- Able to assess a situation, set priorities and problem solve quickly and effectively
- Able to develop supportive, trusting and respectful relationships
- Able to manage exposure to distressing life events and stressful complex partnerships
- Highly reflective and able to learn from experiences
Desirable
- Evidence of developing practice
- Evidence of audit evaluation/research Counselling Skills
- An understanding of behaviour change theory
- Counselling skills
- Experience of motivational Interviewing
- Knowledge of Healthy Child Programme
- Understand national safeguarding policies
Special Requirements
Essential
- Highly motivated and forward thinking
- Effective under stress
- Willingness to be flexible over hours worked within contracted hours to meet the needs of the service
Experience
Essential
- Evidence of leadership experience within a health services setting
- Evidence of working with diverse communities and disadvantaged groups
- Evidence or working to safeguarding children and vulnerable adults
- Evidence of Multi-agency/disciplinary working
- Evidence of contribution to innovation and practice development
- Experience of providing clinical supervision
Desirable
- Evidence of delivering health promotion activities
Person Specification
Qualifications
Essential
- 1st level NMC Registration - RGN/RM
- Leadership qualification
- 12 months leadership experience
Desirable
- ENB 998/730 or equivalent
- Evidence of further professional development
- V100 prescribing qualification Specialist
Knowledge and Skills
Essential
- Awareness of local and national health agendas
- Experience of working in a skill mix team
- Understand the difference between advice giving and motivational approaches
- Knowledge and understanding of Key Performance Indicators and data collection methods
- Able to co-ordinate skill mix teams
- Able to work to tight deadlines
- Excellent verbal and written communication skills, including advanced feedback, active listening, and negotiation skills
- Basic computer skills to create reports, use email, read excel spreadsheets etc.
- Interpersonal and time management skills
- Problem solving skills
- Able to interpret numerical data and use it in service planning
- Able to work effectively in a team, supporting others and challenging colleagues views and attitudes when necessary
- Able to assess a situation, set priorities and problem solve quickly and effectively
- Able to develop supportive, trusting and respectful relationships
- Able to manage exposure to distressing life events and stressful complex partnerships
- Highly reflective and able to learn from experiences
Desirable
- Evidence of developing practice
- Evidence of audit evaluation/research Counselling Skills
- An understanding of behaviour change theory
- Counselling skills
- Experience of motivational Interviewing
- Knowledge of Healthy Child Programme
- Understand national safeguarding policies
Special Requirements
Essential
- Highly motivated and forward thinking
- Effective under stress
- Willingness to be flexible over hours worked within contracted hours to meet the needs of the service
Experience
Essential
- Evidence of leadership experience within a health services setting
- Evidence of working with diverse communities and disadvantaged groups
- Evidence or working to safeguarding children and vulnerable adults
- Evidence of Multi-agency/disciplinary working
- Evidence of contribution to innovation and practice development
- Experience of providing clinical supervision
Desirable
- Evidence of delivering health promotion activities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
