Job summary
Would you like to help us give babies and children in Nottingham the best start in life? An exciting opportunity has arisen for two Marketing & Communication Assistants to join our welcoming and dynamic team.
Small Steps Big Changes (SSBC) is a 10 year Fulfilling Lives - A Better Start (ABS) National Lottery Community Funded Programme. It is a partnership programme between Nottingham CityCare Partnership (the accountable body for the funding and employer of the team), the City Council, Health Services, voluntary & community sector and parents.
The SSBC programme is eight years old, and we need to grow our team to meet new priorities in relation to legacy and storytelling as we approach our final years of funding.
If youre inspired and motivated by new challenges, including working with a range of partners and parents, then wed love to hear from you.
The successful candidates will be enthusiastic and forward thinking, with experience of creating content for different audiences and across different channels. With excellent communication and IT skills you will thrive in a busy and varied environment.
Previous experience of working in the public, voluntary or charitable sector is advantageous. At SSBC we are committed to a father inclusive approach in all our work, therefore all staff have an important role in supporting father-child relationships.
For further information please contact Jane Flewitt on 07748 111623 or email: jane.flewitt@nhs.net
Main duties of the job
The successful candidates will work as part of the Marketing and Communications team to support the SSBC programme at a crucial time to communicate key messages and promote the programme using creative tools and approaches.
They will work closely with the other team members to source, write and develop engaging and relevant content for use across a variety of both internal and external channels; this will include acquisition of tools such as video, photography etc to support this work.
They will be one of the first points of contact for the Marketing and Comms team, advising and guiding partners on brand guidelines and ensuring that materials are in keeping with these.
Successful candidates will work closely with the Marketing and Comms Officers, supporting them on a number of campaigns and projects as defined within our Marketing and Comms plans and our legacy and storytelling strategies.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
The SSBC Programme is a 10 year partnership programme funded by the Lottery Community Fund. Nottingham is one five areas funded to deliver the National A Better Start programme.
At the heart of the SSBC way lies our vision Growing our children with love and respect and our strategy for delivering it Children at the heart and parents leading the way, supported and guided by experts. These are underpinned by a set of core values that have been developed with parents:
- We all have EXPERTISE
- We are all LEARNING
- We recognise SHARED ACCOUNTABILITY
- Respecting multiple perspectives and DIVERSITY
We communicate key messages and promote the programme using creative tools and approaches.
The Marketing and Communication Assistant will provide expertise and support the marketing and communications of key messages locally and nationally. They will assist in promoting the programme and its commissioned services using creative tools and approaches keeping children at the heart, parents leading the way and supported by professionals.
They will support the development of events, brand fidelity, as well as supporting internal and external communications, including written, oral, digital and social media.
They will adopt an integrated and brand-led approach to developing and implementing a wide variety of marketing & communications initiatives, in line with both the SSBC marketing & communications objectives and Programme objectives
Dimensions
- The post holder will have no line management responsibility.
- The post holder will have no budgetary responsibilities.
Key Responsibilities
Corporate Communications
- Act as the first point of contact for incoming staff communications via management of the Communications email inbox. Coordinate / escalate responses as required.
- Monitor the staff digital platforms and flag up relevant/new posts on a weekly basis and escalate as necessary.
- To write, proofread and develop engaging content for all internal and external communications platforms.
- To source good news stories.
- Work with staff/services to develop individualised project/campaign content.
- Produce communications bulletins in a timely manner, with support from team members.
- To create and check branding on posters, leaflets and other parent facing and general display materials.
- Ensure compliance and consent is obtained for photography/videography and quotes in artwork and case studies.
- Develop digital artwork and literature and maintain a library of these resources.
- To handle sensitive and confidential information according to the provisions of data security regulations, Information Governance and Data Protection.
Websites, digital and social media
- Support the acquisition of marketing assets (including photography, videos, and infographics) and case study interviews, for use with press releases, publications, and website/social media.
- To manage the content administration of the website.
- To share management of social media creating content, responding, and scheduling posts.
- Plan and execute social media campaigns, sourcing and producing engaging content.
- Produce and implement the SSBCs social media plans, working with communications colleagues to use digital channels to support specific projects and campaigns as appropriate
- Monitor social media activity in conjunction with the Marketing and Communication team, generate appropriate responses to manage and protect the position and reputation of SSBC.
- Assist with content for SSBCs website, including uploading of press releases and other content written by the jobholder.
Media Relations and External Communications
- Act as an initial point of contact for incoming enquiries (inc. media), ensuring that all enquiries are logged and dealt with swiftly and appropriately.
- Ensure that media requests for team members are passed on in a timely manner.
- Secure press coverage to support specific campaigns e.g. health awareness.
Event management
- To provide event support for all staff events including (but not limited to) engagement and research/learning events - sourcing interviews and quotes for bulletins, publications, digital communications platforms and other channels.
- Meet deadlines for completion of work and be responsible for all aspects of organising events such as promotional events i.e. booking venues, speakers and liaising with other agencies.
- Sensitivity and awareness of barriers to accessing venues (physical, mental and cultural) and making appropriate adjustments to ensure maximum potential for candidate contact.
General
- Application of equality and diversity requirements into work - communications and events.
- Lead on communication initiatives and projects.
- Support the Communications Team to deliver communications plans and completing writing tasks for key projects, events and activities.
- Liaise with suppliers to source competitive print and promotional items, raising orders and ensuring suppliers are paid on time.
- Attend all relevant meetings, where possible, relevant to the job role, representing the Marketing and Communications Team
- Proof reading on behalf of team and other teams, as required.
- Maintain databases and media libraries as required on behalf of SSBC.
- Analyse, evaluate and report on information gathered as a result of communications activity e.g. events, digital communications, social media analytics.
- Order, manage and ensure any promotional collateral is professional and in keeping with SSBCs mission, vision and values and brand guidelines.
- Undertake a variety of routine activities, administration processes and project work, developing and maintaining written procedures and standards within the team.
Job description
Job responsibilities
Job Purpose
The SSBC Programme is a 10 year partnership programme funded by the Lottery Community Fund. Nottingham is one five areas funded to deliver the National A Better Start programme.
At the heart of the SSBC way lies our vision Growing our children with love and respect and our strategy for delivering it Children at the heart and parents leading the way, supported and guided by experts. These are underpinned by a set of core values that have been developed with parents:
- We all have EXPERTISE
- We are all LEARNING
- We recognise SHARED ACCOUNTABILITY
- Respecting multiple perspectives and DIVERSITY
We communicate key messages and promote the programme using creative tools and approaches.
The Marketing and Communication Assistant will provide expertise and support the marketing and communications of key messages locally and nationally. They will assist in promoting the programme and its commissioned services using creative tools and approaches keeping children at the heart, parents leading the way and supported by professionals.
They will support the development of events, brand fidelity, as well as supporting internal and external communications, including written, oral, digital and social media.
They will adopt an integrated and brand-led approach to developing and implementing a wide variety of marketing & communications initiatives, in line with both the SSBC marketing & communications objectives and Programme objectives
Dimensions
- The post holder will have no line management responsibility.
- The post holder will have no budgetary responsibilities.
Key Responsibilities
Corporate Communications
- Act as the first point of contact for incoming staff communications via management of the Communications email inbox. Coordinate / escalate responses as required.
- Monitor the staff digital platforms and flag up relevant/new posts on a weekly basis and escalate as necessary.
- To write, proofread and develop engaging content for all internal and external communications platforms.
- To source good news stories.
- Work with staff/services to develop individualised project/campaign content.
- Produce communications bulletins in a timely manner, with support from team members.
- To create and check branding on posters, leaflets and other parent facing and general display materials.
- Ensure compliance and consent is obtained for photography/videography and quotes in artwork and case studies.
- Develop digital artwork and literature and maintain a library of these resources.
- To handle sensitive and confidential information according to the provisions of data security regulations, Information Governance and Data Protection.
Websites, digital and social media
- Support the acquisition of marketing assets (including photography, videos, and infographics) and case study interviews, for use with press releases, publications, and website/social media.
- To manage the content administration of the website.
- To share management of social media creating content, responding, and scheduling posts.
- Plan and execute social media campaigns, sourcing and producing engaging content.
- Produce and implement the SSBCs social media plans, working with communications colleagues to use digital channels to support specific projects and campaigns as appropriate
- Monitor social media activity in conjunction with the Marketing and Communication team, generate appropriate responses to manage and protect the position and reputation of SSBC.
- Assist with content for SSBCs website, including uploading of press releases and other content written by the jobholder.
Media Relations and External Communications
- Act as an initial point of contact for incoming enquiries (inc. media), ensuring that all enquiries are logged and dealt with swiftly and appropriately.
- Ensure that media requests for team members are passed on in a timely manner.
- Secure press coverage to support specific campaigns e.g. health awareness.
Event management
- To provide event support for all staff events including (but not limited to) engagement and research/learning events - sourcing interviews and quotes for bulletins, publications, digital communications platforms and other channels.
- Meet deadlines for completion of work and be responsible for all aspects of organising events such as promotional events i.e. booking venues, speakers and liaising with other agencies.
- Sensitivity and awareness of barriers to accessing venues (physical, mental and cultural) and making appropriate adjustments to ensure maximum potential for candidate contact.
General
- Application of equality and diversity requirements into work - communications and events.
- Lead on communication initiatives and projects.
- Support the Communications Team to deliver communications plans and completing writing tasks for key projects, events and activities.
- Liaise with suppliers to source competitive print and promotional items, raising orders and ensuring suppliers are paid on time.
- Attend all relevant meetings, where possible, relevant to the job role, representing the Marketing and Communications Team
- Proof reading on behalf of team and other teams, as required.
- Maintain databases and media libraries as required on behalf of SSBC.
- Analyse, evaluate and report on information gathered as a result of communications activity e.g. events, digital communications, social media analytics.
- Order, manage and ensure any promotional collateral is professional and in keeping with SSBCs mission, vision and values and brand guidelines.
- Undertake a variety of routine activities, administration processes and project work, developing and maintaining written procedures and standards within the team.
Person Specification
Experience
Essential
- Experience of using all Microsoft Packages and good IT literacy (inc. MS Teams, PowerPoint)
- Experience of engaging key audiences, through writing and developing content
- Experience of using digital/social media platforms and marketing to promote activity
- Experience of updating content online via content management systems
- Experience of working within a team and an office environment
- Experience of managing multiple projects and working to tight deadlines
- Experience of proofreading
- Strong customer focus required with ability to respond to customer enquiries
Desirable
- Experience of using design and editing packages e.g. Canva, Adobe suite, and video editing software.
Qualifications
Essential
- 5 GCSEs grade A-C including Maths and English or equivalent
- 3 A Levels, grade A-C or equivalent
Desirable
- Educated to level 4 in a communications/marketing related subject (or equivalent level of experience)
Knowledge and skills
Essential
- Knowledge of communications and marketing strategies
- Working knowledge of social media and other communications tools
- Knowledge and an understanding of the equality and diversity agenda and applying to communication, marketing and events
- Good written & oral communication skills
- Attention to detail
- Flexible approach
- Ability to use initiative and be resourceful
- Friendly / Polite
- Ability to prioritise workload and meet deadlines
Desirable
- Knowledge of diversity, inclusion and accessibility in relation to communications and marketing
Person Specification
Experience
Essential
- Experience of using all Microsoft Packages and good IT literacy (inc. MS Teams, PowerPoint)
- Experience of engaging key audiences, through writing and developing content
- Experience of using digital/social media platforms and marketing to promote activity
- Experience of updating content online via content management systems
- Experience of working within a team and an office environment
- Experience of managing multiple projects and working to tight deadlines
- Experience of proofreading
- Strong customer focus required with ability to respond to customer enquiries
Desirable
- Experience of using design and editing packages e.g. Canva, Adobe suite, and video editing software.
Qualifications
Essential
- 5 GCSEs grade A-C including Maths and English or equivalent
- 3 A Levels, grade A-C or equivalent
Desirable
- Educated to level 4 in a communications/marketing related subject (or equivalent level of experience)
Knowledge and skills
Essential
- Knowledge of communications and marketing strategies
- Working knowledge of social media and other communications tools
- Knowledge and an understanding of the equality and diversity agenda and applying to communication, marketing and events
- Good written & oral communication skills
- Attention to detail
- Flexible approach
- Ability to use initiative and be resourceful
- Friendly / Polite
- Ability to prioritise workload and meet deadlines
Desirable
- Knowledge of diversity, inclusion and accessibility in relation to communications and marketing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
