Job summary
Applicants must have the Right to Work in the UK.
Previous applicants need not apply.
This is an exciting time to join the team as we are recruiting to expand the service.
The Nottingham
CityCare Urgent Treatment Centre (UTC) is a busy forward thinking Clinician-led
service that provides assessment and treatment to people with urgent but not
life-threatening health problems.
This post will suit
an experienced, enthusiastic and flexible health care support worker with an
NVQ Level 3 or equivalent in health and social care. Applicants must
demonstrate experience in undertaking first-line observations and ability to
work within service protocols.
This vacancy is for full and part time, (part time worked as 7.5 hour per shift). As the service
is open 7 days a week, candidates must be able to work flexibly across all days
of the week on a rota basis. Successful candidates will be required to work 2
weekends out of 4.
You
must:
- Demonstrate
previous experience as a support worker in a health care environment
-
Be proficient in carrying out baseline observations (eg TPR,
BP, Pulse Oximetry, Peak Flow).
- Demonstrate an
NVQ qualification in Care e.g. NVQ L3
- Previous
experience of working to protocols e.g. wound management
- Be self-aware and
able to work efficiently to band 3 level in a high demand environment
- Demonstrate the
personal qualities required of a caring, compassionate and flexible individual
Informal visits are welcomed and encouraged.
Main duties of the job
You will:
- Be trained to use
SystmOne to assist in implementing appropriate interventions in response to the
patient/client needs.
- Work on a 1-2-1
basis with urgent treatment centre service users
- Work on Reception
desk when required
- Deliver care in
accordance with urgent treatment centre protocols and guidelines
- Refer service
users to a registered clinician within the team as appropriate
- Provide
opportunistic health promotion advice to service users
- Work as part of a
dynamic, supportive and innovative team.
- The UCC is a training
environment where employed staff will support the development of all
disciplines of health care professionals including student nurses, pharmacists,
GP SpR, medical students and paramedics.
There is a
requirement for flexible 365 day working with shift works covering 7am to 10pm
daily.
The service is
currently located in Seaton House, City Link, Nottingham NG2 4LA. Seaton House
has recently undergone modernisation and has X ray facilities on site
About us
We are a provider of NHS Community Health Services, Nottingham
CityCare Partnership CIC exists to support the health and wellbeing of all
local people, working alongside other health and care partners to achieve this.
We are a values driven, people business with a passion for excellence. Our
vision and social purpose is to build healthier communities and our values of
integrity, expertise, unity and enterprise lie at the heart of everything we
do, guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. Our primary objective during the recruitment process is to ensure we
recruit the best candidate for the position and we strive to reflect the
community we serve. Therefore, we encourage applications from candidates who
identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME)
background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.
Dimensions
- To perform Triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
- To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
- To maintain clinical care records according to organisational policy
- To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
- To provide wound care services within a health care setting
- To provide reception duties within a health care setting as required
- To handle payments for UTC services as required
- To ensure consulting areas are prepared and stocked on a daily basis
- To assist in the maintenance of ensuring the environment is clean at all times
- To provide a high level of customer service to patients, visitors and carers presenting to the UTC
- To check and order supplies for use within the service
- A potential dimension in the future would be to provide first contact immobilization of fractures within protocol and mobilisation advice and care
Key Responsibilities
Clinical Duties
- To assess client needs and respond accordingly with the use of protocols and pathways where appropriate.
- To observe confidentiality and maintain a professional image at all times
- To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
- To maintain accurate data input for patients.
- To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge.
- Mentorship of other colleagues as appropriate to the role.
Administrative Duties
- To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
- To record client personal details onto the service database as appropriate.
- To work with team to facilitate ordering, distribution and maintenance of equipment.
- To work with team to facilitate continued development of a needs-led patient focussed service.
- To participate in day to day activities required to ensure smooth running of the service.
- To handle monies taken within the Urgent Treatment Centre service e.g. prescription and dental monies as required.
- To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
- To participate in audit/research activity as required.
Specific Duties In support of the Urgent Treatment Centre team
- To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, , peak flow, ECG recording obtaining specimens, as well as other clinical observations and procedures as required
- To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
- To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
- To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
- To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
- To clean and stock clinical rooms in line with agreed processes.
Personal Responsibilities
- To act in accordance with and promote the CityCare values at all times
- To act as an ambassador for the Urgent Treatment Centre at all times
- To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
- To promote and facilitate evidence based practice
- To be committed to providing a high level of customer service and patient experience
- Maintain professional awareness and attend appropriate training as necessary
- To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision and Revalidation
- To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
- To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
- To engage with Clinical Supervision in accordance with organisational policy.
- To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.
In support of the Head of Service:
- To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.
Job description
Job responsibilities
Job Purpose
To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.
Dimensions
- To perform Triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates
- To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role
- To maintain clinical care records according to organisational policy
- To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently
- To provide wound care services within a health care setting
- To provide reception duties within a health care setting as required
- To handle payments for UTC services as required
- To ensure consulting areas are prepared and stocked on a daily basis
- To assist in the maintenance of ensuring the environment is clean at all times
- To provide a high level of customer service to patients, visitors and carers presenting to the UTC
- To check and order supplies for use within the service
- A potential dimension in the future would be to provide first contact immobilization of fractures within protocol and mobilisation advice and care
Key Responsibilities
Clinical Duties
- To assess client needs and respond accordingly with the use of protocols and pathways where appropriate.
- To observe confidentiality and maintain a professional image at all times
- To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
- To maintain accurate data input for patients.
- To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge.
- Mentorship of other colleagues as appropriate to the role.
Administrative Duties
- To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
- To record client personal details onto the service database as appropriate.
- To work with team to facilitate ordering, distribution and maintenance of equipment.
- To work with team to facilitate continued development of a needs-led patient focussed service.
- To participate in day to day activities required to ensure smooth running of the service.
- To handle monies taken within the Urgent Treatment Centre service e.g. prescription and dental monies as required.
- To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required.
- To participate in audit/research activity as required.
Specific Duties In support of the Urgent Treatment Centre team
- To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, , peak flow, ECG recording obtaining specimens, as well as other clinical observations and procedures as required
- To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment.
- To carry out diagnostic testing/analysis as required- (e.g. blood analysis post collection) following training and assessment
- To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
- To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion.
- To clean and stock clinical rooms in line with agreed processes.
Personal Responsibilities
- To act in accordance with and promote the CityCare values at all times
- To act as an ambassador for the Urgent Treatment Centre at all times
- To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service
- To promote and facilitate evidence based practice
- To be committed to providing a high level of customer service and patient experience
- Maintain professional awareness and attend appropriate training as necessary
- To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision and Revalidation
- To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post
- To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
- To engage with Clinical Supervision in accordance with organisational policy.
- To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users.
In support of the Head of Service:
- To undertake a range of activities as delegated by the head of service and/or their deputy, i.e. audit and administrative duties.
Person Specification
Qualifications
Essential
- NVQ Level 3 Qualification in Care
Desirable
- Willingness to undertake further training as required
Experience
Essential
- Evidence of current clinical experience relative to this post
- Evidence of experience and competency of recording base line observations (to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose)
- Evidence of good organisational and time management skills.
- Evidence in areas involving direct patient/professional interface.
- Evidence of providing a high level of customer care
Desirable
- Previous experience of working in Primary Care, Urgent Care or Emergency Care.
- Evidence of previous experience of Wound Care
- Evidence of previous experience of venepuncture
- Evidence of previous experience of recording ECGs
- Evidence of previous experience of carrying out treatments for simple fractures
- Evidence of working with adults and children.
Knowledge and Skills
Essential
- Able to use internet as an information resource, including searching databases
- Good general education
- Basic IT and Keyboard skills
Desirable
- GCSE grade C or above (or equivalent) in English and Maths
Person Specification
Qualifications
Essential
- NVQ Level 3 Qualification in Care
Desirable
- Willingness to undertake further training as required
Experience
Essential
- Evidence of current clinical experience relative to this post
- Evidence of experience and competency of recording base line observations (to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose)
- Evidence of good organisational and time management skills.
- Evidence in areas involving direct patient/professional interface.
- Evidence of providing a high level of customer care
Desirable
- Previous experience of working in Primary Care, Urgent Care or Emergency Care.
- Evidence of previous experience of Wound Care
- Evidence of previous experience of venepuncture
- Evidence of previous experience of recording ECGs
- Evidence of previous experience of carrying out treatments for simple fractures
- Evidence of working with adults and children.
Knowledge and Skills
Essential
- Able to use internet as an information resource, including searching databases
- Good general education
- Basic IT and Keyboard skills
Desirable
- GCSE grade C or above (or equivalent) in English and Maths
