Nottingham CityCare Partnership CIC

Team Leader

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Job summary

AN EXCITING OPPORTUNITY HAS ARISEN FOR A TEAM LEADER TO WORK WITHIN THE COMMUNITY BEDS TEAM

The team provide a community bed-based rehabilitation service across three community care home settings in the Nottingham City locality, often patients are admitted to the community beds directly from hospital, but some are admitted directly from their own homes after experiencing a crisis that does not require acute secondary care. The team are based within the care homes and complete assessments, rehabilitation, and discharge planning in a timely manner to support patients back into the community.

The successful applicant will, alongside the team manager, have the day-to-day operational responsibility to ensure the delivery of an efficient and effective community beds service in line with local, national and professional agendas and clinical governance.

The applicant will work closely with the Team Manager and Clinical Lead to create a strong leadership team, being a visible and encouraging leader to a large team of multidisciplinary professionals, aspects of the role include but are not limited to; rota responsibilities, managing sickness and absences in line with local policy, ensuring compliance is up to date in regarding to staff training and developing, having an overview of staff appraisals, data collation and audit responsibilities.

This post requires the candidate to work between the hours of 8pm-4pm Monday to Friday

Main duties of the job

The post holder will have day to day responsibility for the operational management of the community beds team under the supervision of the Team Manager, alongside this the post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/ internal service level agreements as well as marketing and ongoing development of the service. The post holder will also lead on partnership communication and initiatives with internal and external stakeholders and other third party organisations.

The successful team leader will play a key part in supporting a large multidisciplinary disciplinary team of physiotherapists, occupational therapists, nurses, assistance practitioners and rehab support workers. The teams plays a pivotal role in supporting local acute trusts in the discharge of patients who require a period of rehabilitation and/or assessment, this can come with some operational pressure, the team leader is required to be able to maintain a busy schedule, prioritise workloads and provide support to the team as required.

The candidate will be required to have excellent communications skills, written and verbal, responsibilities will including data collection and report generating, taking part and lead on meeting which will include. communicating with internal and external agency.

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.

Date posted

22 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9826-PACF-6157

Job locations

Aspect House and travel citywide

Aspect Business Park, 26 Bennerley Road

Bulwell

Nottinghamshire

NG6 8WR

Job description

Job responsibilities

Job Purpose

To ensure the delivery of an efficient and effective service in line with local, national and professional agendas and clinical governance.

The post holder will have day to day responsibility for the operational management of the community beds team under the supervision of the Team Manager.

The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/ internal service level agreements as well as marketing and ongoing development of the service.

Dimensions

To ensure the delivery of an efficient and effective community beds service in line with local, national and professional agendas and clinical governance.

The post holder will have day to day responsibility for the operational management of the service under the supervision of the Team Manager.

The post holder will be responsible for performance managing team members against the service objectives.

The post holder will also lead on partnership communication and initiatives with internal and external stakeholders and other third party organisations.

Key Responsibilities

To work alongside the team manager and key stakeholders to plan, develop and implement an effective service to support the organisational development and provision of the Community beds team.

To have day to day responsibility for the safe, effective and efficient delivery of the service and ensure key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority.

Take responsibility for the overall day to day management of the Community beds team.

Recruit new team members as required in line with Team Manager and CityCare recruitment and selection procedures.

Responsible for ensuring all essential training is completed by staff.

Ensure provision of high quality role specific effective training for the staff .

Responsible for ensuring all appraisals are carried out and objectives set for the service.

Effective resource deployment and efficiency of service to ensure that all staff rotas provide the capacity and capability to deliver the service to satisfy requirements.

Continuously working to positively support team members to develop and sustain effective performance.

Maintain strict confidentiality in relation to all issues concerned within the service ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.

To employ communication skills to negotiate on sensitive and contentious issues regarding future service delivery, service provision and ways of working with sensitivity and diplomacy.

Deal with matters raised under the complaints procedure, protocol and using the procedure, protocol when answering queries.

To ensure that effective business contingency plans are in place to meet unexpected increases in demand / emergency situations.

Awareness of good budgetary control and identify any relevant risk to the service.

Together with the Team manager and other stakeholders, review contract deliverables and ensure that the highest quality service is delivered.

To collate, analyse and provide complex information and/or data to support service improvement or disseminate to stakeholders, adapting communication styles to suit the target audience. This information may be drawn from existing data or may require surveys / audits to be developed and carried out.

To ensure any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support knowledge building and service development and Influence, persuade and negotiate where appropriate.

Attend meetings with internal stakeholders to ensure engagement, working with locality managers and team managers across all CityCare services.

Understand the importance of communicating sensitive information about the service.

Ensure engagement and liaison with all stakeholders is established and maintained to support service delivery and to ensure that the service continues to meet the needs of our citizens.

Support the development of information, publicity, awareness raising and marketing strategies across key stakeholders, including the public and citizens, carers, and partner agencies.

Represent at meetings as appropriate and take responsibility for ensuring that decisions, tasks and actions are cascaded, implemented as appropriate within the service.

Effectively use a range of IT applications to support the operational management of the service, such as reports, spreadsheets and other documents.

Identify own training through Personal Development Plan - PDP process with the Team Manager and maintain own knowledge base through reading, attendance at in-house and external courses as required.

To effectively manage incidents, health and safety and complaints in line with CityCare policies and procedures.

To undertake any additional duties as appropriate and delegated by the managers of the Integrated Reablement Service.