Job summary
This is your opportunity to
join the teams working as a Band 3 Senior Receptionist at either:
Post 1 - Strelley and Wollaton Vale Health Centres (across 2 Health Centres)
Post 2 - Healthpoint, Old Basford & Radford (across 3 Health Centres)
The vacancy is for 2 full-time positions (Post 1 and Post 2) working Monday to Friday from 08.30 - 17.00.
Attention to detail and the ability to prioritise your own
workload is essential as you will work with the Health Centre Manager, liaising
with site users and other parties, dealing with building and compliance matters
and health and safety issues.
You should possess good reception, organisational,
communication and IT skills. System One and scanning experience would be an
advantage, but training will be given. You must be confident in completing
tasks using your own initiative without supervision and have a good
understanding of confidentiality and data protection. Be a good team player and
have supervisory experience.
The successful
candidates will need to be flexible with the ability to regularly work from
alternative sites across the Nottingham CityCare area.
Main duties of the job
Organise the day-to-day administration of the centres and take
responsibility for all support issues in the absence of the Health Centre
Manager including supervision of staff. Ensure the smooth running of services
and the delivery of a high-quality welcoming reception function for all clients
and visitors.
About us
We are a provider of NHS Community Health Services, Nottingham
CityCare Partnership CIC exists to support the health and wellbeing of all
local people, working alongside other health and care partners to achieve this.
We are a values driven, people business with a passion for excellence. Our
vision and social purpose is to build healthier communities and our values of
integrity, expertise, unity and enterprise lie at the heart of everything we
do, guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. Our primary objective during the recruitment process is to ensure we
recruit the best candidate for the position and we strive to reflect the
community we serve. Therefore, we encourage applications from candidates who
identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME)
background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Key Responsibilities
• To deputise for the Health Centre Manager.
• To support the day-to-day supervision of clerical staff within
the Centre.
• To resolve client queries and provide information to
clients by personal contact and by telephone and to work closely with GP
Practices, disciplines and relevant agencies and establish links to improve
service provision.
• To provide a focal point for all clients, staff, GPs and
other agency enquiries and provide information to these groups by personal
contact and by telephone.
• To use own initiative to deal with and react appropriately
to messages and enquiries in the absence of health professionals to ensure
client satisfaction.
• To ensure all clients are dealt with in line with the PALS
philosophy, displaying tact, diplomacy and sensitivity to individual
needs. To address and report any
complaints to the appropriate person in line with Nottingham CityCare
Partnership procedures.
• To participate in fire drills and lectures, to identify,
assess and refer Health & Safety matters appropriately and to deliver
Health & Safety induction to staff.
• To participate in the interviewing and selection of
clerical officers and undertake coaching and induction for these staff and
offering mentoring as appropriate.
• To check and order supplies for use with the health centre
and for issue to clients and ensuring adequate supplies are maintained for
clinics and clients.
• To recharge consumables on a quarterly basis to Finance
using the Acumatica system
• To ensure Health & Safety Procedures are followed and
incident forms are completed accordingly.
• To be aware of the importance and sensitive nature of
information and maintain strict confidentiality in all aspects of work.
• To access Active Plan / Open Space to assess room
usage. Collate information required
for clinic rooms and input onto Active Plan / Open Space.
• To ensure any changes within the service are understood and
complied with appropriately and are communicated to the relevant parties.
• To report and log any office faults of service equipment.
• To report and log building faults.
• To report and log cleaning issues.
• In the absence of the Health Centre Manager ensure that
the Estates Department are informed of any maintenance defects in a timely
manner.
• To ensure any changes within the service are understood
and complied with appropriately and are communicated to relevant parties.
• To be flexible to cover working hours due to staff
absences at other Centres in order to meet the needs of the service and
undertake any other clerical duties that maybe reasonably required.
Job description
Job responsibilities
Key Responsibilities
• To deputise for the Health Centre Manager.
• To support the day-to-day supervision of clerical staff within
the Centre.
• To resolve client queries and provide information to
clients by personal contact and by telephone and to work closely with GP
Practices, disciplines and relevant agencies and establish links to improve
service provision.
• To provide a focal point for all clients, staff, GPs and
other agency enquiries and provide information to these groups by personal
contact and by telephone.
• To use own initiative to deal with and react appropriately
to messages and enquiries in the absence of health professionals to ensure
client satisfaction.
• To ensure all clients are dealt with in line with the PALS
philosophy, displaying tact, diplomacy and sensitivity to individual
needs. To address and report any
complaints to the appropriate person in line with Nottingham CityCare
Partnership procedures.
• To participate in fire drills and lectures, to identify,
assess and refer Health & Safety matters appropriately and to deliver
Health & Safety induction to staff.
• To participate in the interviewing and selection of
clerical officers and undertake coaching and induction for these staff and
offering mentoring as appropriate.
• To check and order supplies for use with the health centre
and for issue to clients and ensuring adequate supplies are maintained for
clinics and clients.
• To recharge consumables on a quarterly basis to Finance
using the Acumatica system
• To ensure Health & Safety Procedures are followed and
incident forms are completed accordingly.
• To be aware of the importance and sensitive nature of
information and maintain strict confidentiality in all aspects of work.
• To access Active Plan / Open Space to assess room
usage. Collate information required
for clinic rooms and input onto Active Plan / Open Space.
• To ensure any changes within the service are understood and
complied with appropriately and are communicated to the relevant parties.
• To report and log any office faults of service equipment.
• To report and log building faults.
• To report and log cleaning issues.
• In the absence of the Health Centre Manager ensure that
the Estates Department are informed of any maintenance defects in a timely
manner.
• To ensure any changes within the service are understood
and complied with appropriately and are communicated to relevant parties.
• To be flexible to cover working hours due to staff
absences at other Centres in order to meet the needs of the service and
undertake any other clerical duties that maybe reasonably required.
Person Specification
Experience
Essential
- Evidence of good organisation skills.
- Demonstrate ability to complete general office procedures.
- Demonstrate ability to manage own workload and meet tight deadlines.
- Demonstrate ability to use initiative.
- Demonstrate ability to keep accurate records.
- Supervisory experience.
Desirable
- Experience of working within the NHS.
- Knowledge of System One and scanning.
- Knowledge of Acumatica
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Good working knowledge of Microsoft Office to include Outlook/ Word and Excel
Desirable
- RSA ll / III or equivalent level of IT skills
- ECDL qualification
- NVQ in Administration
- Customer Service qualification
Knowledge & Skills
Essential
- The role requires the jobholder to be a team leader, to be able to work under pressure, customer service skill etc.
- Evidence of understanding confidential and sensitive issues.
- Knowledge of Health, Safety & Security.
- Good time management.
- Self-motivated.
- Ability to motivate & supervise others.
- Evidence of successfully communicating with people at all levels.
Desirable
- A wider understanding of health centre procedures and policies with the skills to be able to deal with more complex issues.
- Knowledge of online incident reporting.
- Previous experience of fire warden evacuation.
Special Requirements
Essential
- Able to work effectively as part of a team.
- Adaptable to change.
- Work flexibly according to the needs of the service, as and when required at other sites.
Desirable
- Contribute to the improvement of efficient reception duties.
- Full driving licence and ability to travel between locations.
Person Specification
Experience
Essential
- Evidence of good organisation skills.
- Demonstrate ability to complete general office procedures.
- Demonstrate ability to manage own workload and meet tight deadlines.
- Demonstrate ability to use initiative.
- Demonstrate ability to keep accurate records.
- Supervisory experience.
Desirable
- Experience of working within the NHS.
- Knowledge of System One and scanning.
- Knowledge of Acumatica
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Good working knowledge of Microsoft Office to include Outlook/ Word and Excel
Desirable
- RSA ll / III or equivalent level of IT skills
- ECDL qualification
- NVQ in Administration
- Customer Service qualification
Knowledge & Skills
Essential
- The role requires the jobholder to be a team leader, to be able to work under pressure, customer service skill etc.
- Evidence of understanding confidential and sensitive issues.
- Knowledge of Health, Safety & Security.
- Good time management.
- Self-motivated.
- Ability to motivate & supervise others.
- Evidence of successfully communicating with people at all levels.
Desirable
- A wider understanding of health centre procedures and policies with the skills to be able to deal with more complex issues.
- Knowledge of online incident reporting.
- Previous experience of fire warden evacuation.
Special Requirements
Essential
- Able to work effectively as part of a team.
- Adaptable to change.
- Work flexibly according to the needs of the service, as and when required at other sites.
Desirable
- Contribute to the improvement of efficient reception duties.
- Full driving licence and ability to travel between locations.
