Job summary
Join Nottingham CityCare Partnership as a Bank Administrator and play a vital role in supporting the health and wellbeing of our local communities. In this flexible, team-based position, you'll provide essential administrative support to managers and colleagues, ensuring the smooth running of our services across Nottingham.
You'll be the welcoming face and voice for patients, clients, and visitors, handling queries, managing appointments, and keeping our receptions or teams organised.
We're looking for someone with proven admin experience, strong IT skills, and a genuine commitment to our values of kindness, respect, trust, and honesty.
If you thrive in a dynamic environment, enjoy working collaboratively, and want to make a real difference every day, CityCare offers a rewarding opportunity to grow your career while helping to improve lives in your community.
Main duties of the job
As a Bank Administrator, youll be the first point of contact for visitors and callers, ensuring everyone receives a warm and professional welcome. Your day will be variedmanaging appointments, supporting managers, handling sensitive information, and keeping records accurate and up to date.
You'll need to be organised, adaptable, and able to prioritise tasks in a busy environment. Strong IT skills, especially in Microsoft Office, are essential, as is the ability to communicate clearly with people at all levels.
If you're a team player who thrives on helping others, can stay calm under pressure, and are committed to delivering excellent service, you'll find this role both rewarding and impactful.
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
- To provide full administrative support to Managers within Nottingham CityCare Partnership
- Work effectively as part of an administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in Nottingham CityCare Partnership mandatory trainingand team specific training.
Key Responsibilities
- To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
- To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
- To provide full administrative support to the Managers on a day to day basis.
- To have a good working knowledge of Microsoft outlook.
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required.
- To maintain diaries, make appointments, arrange meetings etc., as and when required.
- To undertake general office procedures including photocopying, filing and the distribution of mail as required.
- To implement and update office systems/procedures as required, in collaboration with the team.
- To provide administration support for the recruitment process as and when required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception staff are welcoming and helpful to patients, clients and contractors.
- Bank to be available at short notice to meet the needs of the service for all services within CityCare.
Job description
Job responsibilities
- To provide full administrative support to Managers within Nottingham CityCare Partnership
- Work effectively as part of an administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in Nottingham CityCare Partnership mandatory trainingand team specific training.
Key Responsibilities
- To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
- To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
- To provide full administrative support to the Managers on a day to day basis.
- To have a good working knowledge of Microsoft outlook.
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required.
- To maintain diaries, make appointments, arrange meetings etc., as and when required.
- To undertake general office procedures including photocopying, filing and the distribution of mail as required.
- To implement and update office systems/procedures as required, in collaboration with the team.
- To provide administration support for the recruitment process as and when required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception staff are welcoming and helpful to patients, clients and contractors.
- Bank to be available at short notice to meet the needs of the service for all services within CityCare.
Person Specification
Qualifications
Essential
- Tell us about your experience using Microsoft Office products. Please include examples of work youve completed using Outlook, Word and Excel.
Experience
Essential
- Tell us about your previous administrative experience. Please include examples of work and evidence your organisational and record keeping skills.
Special Requirements
Essential
- As part of this role, we are looking to provide flexible hours please tell us about your preferred working patterns (e.g. can you be flexible Monday to Friday 9am 5pm at all times or are you looking for work during school/college/university term times)
- You may be required to travel between locations, please tell us about our ability to travel across Nottingham city.
Knowledge and skills
Essential
- Tell us about your experience of dealing with sensitive or confidential information.
- Tell us about your experience of health, safety and security in the workplace.
- Tell us about a time when youve used your communication skills when working as part of a team (this could in work or at school/college/university)
Person Specification
Qualifications
Essential
- Tell us about your experience using Microsoft Office products. Please include examples of work youve completed using Outlook, Word and Excel.
Experience
Essential
- Tell us about your previous administrative experience. Please include examples of work and evidence your organisational and record keeping skills.
Special Requirements
Essential
- As part of this role, we are looking to provide flexible hours please tell us about your preferred working patterns (e.g. can you be flexible Monday to Friday 9am 5pm at all times or are you looking for work during school/college/university term times)
- You may be required to travel between locations, please tell us about our ability to travel across Nottingham city.
Knowledge and skills
Essential
- Tell us about your experience of dealing with sensitive or confidential information.
- Tell us about your experience of health, safety and security in the workplace.
- Tell us about a time when youve used your communication skills when working as part of a team (this could in work or at school/college/university)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
