Job summary
An opportunity to join the bank administrative team working across CityCare sites. Variety of admin duties to support services as a Band 2, hours flexible but full-time preferred.
Each day is varied, the role requires you to prioritise, multitask and use your own initiative with matters that arise.
Main duties of the job
You should possess good reception, organisational, communication, IT and Admin skills. SystmOne and scanning experience would be an advantage, but training will be given.
Attention to detail and the ability to prioritise your own workload is essential. You must be confident in completing tasks using your own initiative without supervision, supporting wider building issues and have a good understanding of confidentiality and data protection.
The successful candidate will need to be flexible to cover inner city sites.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide full administrative support to Managers within Nottingham CityCare Partnership
- Work effectively as part of an administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in Nottingham CityCare Partnership mandatory trainingand team specific training.
Key Responsibilities
- To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
- To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
- To provide full administrative support to the Managers on a day to day basis.
- To have a good working knowledge of Microsoft outlook.
- To update and maintain records including lone worker information for staff members.
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required.
- To maintain diaries, make appointments, arrange meetings etc as and when required.
- To undertake general office procedures including photocopying, faxing, filing and the distribution of mail as required.
- To implement and update office systems/procedures as required, in collaboration with the team.
- To provide administration support for the recruitment process as and when required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To accurately record staff sickness, absence and annual leave
- To order stock and non-stock equipment and to maintain stock levels of stationary.
- To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception people are given is welcoming and helpful.
Job description
Job responsibilities
Job Purpose
- To provide full administrative support to Managers within Nottingham CityCare Partnership
- Work effectively as part of an administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in Nottingham CityCare Partnership mandatory trainingand team specific training.
Key Responsibilities
- To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
- To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
- To provide full administrative support to the Managers on a day to day basis.
- To have a good working knowledge of Microsoft outlook.
- To update and maintain records including lone worker information for staff members.
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
- To record telephone messages in writing and act promptly if urgent responses are needed.
- To accurately collate and input data and produce statistics as and when required.
- To maintain diaries, make appointments, arrange meetings etc as and when required.
- To undertake general office procedures including photocopying, faxing, filing and the distribution of mail as required.
- To implement and update office systems/procedures as required, in collaboration with the team.
- To provide administration support for the recruitment process as and when required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To accurately record staff sickness, absence and annual leave
- To order stock and non-stock equipment and to maintain stock levels of stationary.
- To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception people are given is welcoming and helpful.
Person Specification
Knowledge & Skills
Essential
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
Desirable
- Can work autonomously.
- Knowledge of on-line incident reporting
- Previous experience of Fire Warden evacuation.
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word and Access
Desirable
- RSA III or equivalent level of IT skills
- ECDL qualification.
- NVQ Administration
- Customer Experience
Experience
Essential
- Proven administrative experience
- Experience of dealing with sensitive/ confidential information.
Desirable
- Experience of working within the NHS
- Knowledge of System One and scanning
Person Specification
Knowledge & Skills
Essential
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
Desirable
- Can work autonomously.
- Knowledge of on-line incident reporting
- Previous experience of Fire Warden evacuation.
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word and Access
Desirable
- RSA III or equivalent level of IT skills
- ECDL qualification.
- NVQ Administration
- Customer Experience
Experience
Essential
- Proven administrative experience
- Experience of dealing with sensitive/ confidential information.
Desirable
- Experience of working within the NHS
- Knowledge of System One and scanning
