Job responsibilities
JOB SUMMARY:
To
act as care co-ordinator / lead professional within the memory diagnostic process
for service-users in North East Lincolnshire.
This involves being responsible for assessment, developing, implementing
and evaluating care plans using a person-centred approach.
As
a member of a community mental health and memory service multi-disciplinary team, be involved in
liaising and effectively communicating with all relevant parties including GPs
and carers.
To
promote, innovate and create ways of working with service-users who have acute,
complex and longer term mental health problems.
1.
Communication
& relationship skills
Use
communication skills to conduct assessments of service-users and communicate
complex information related to their mental health needs, to service-users,
carers, relatives and other professionals.
Effectively
communicate complex and/or sensitive information where there are barriers to
understanding. This includes communication concerning adult protection, abuse,
cognitive impairment and other risks surrounding a service-users mental
health. Barriers to understanding include: working with service-users who could
be hostile or highly emotional, who have complex needs and may be vulnerable.
Maintain
and develop effective communication and working relationships within the team
and with external agencies.
Promote
and implement creative ways of working with service-users.
Instigate,
develop and maintain a relationship with the client and / or carer to
facilitate the accurate assessment and delivery of care.
Manage
highly confidential information in respect of members of the public in
accordance with local and national policy.
Act
as care co-ordinator and named worker responsible for specialist assessment,
reviewing and on-going care.
2.
Knowledge,
training and experience
The
post-holder will hold current registration on part 3 or 13 of the NMC register
or hold a Registered Occupational Therapist, Social Worker, Mental Nursing
(RMN) certificate.
Have
post registration experience and / or training, relating to older people and
mental health and apply this knowledge when delivering care to service-users.
Provide
advice and support to other agencies around issues relating to mental health.
3.
Analytical &
judgement skills
Under
supervision make decisions about the range of options for treatment and care
plans based on judgement of service-users need.
Conduct
comprehensive assessments of both service users and carers in line with team
operational policies.
4.
Planning &
organisational skills
Plan
and co-ordinate care plan review meetings with colleagues in the team and with
staff in other teams and agencies, ensuring that review meetings take place at
the appropriate time.
Co-ordinate
transfer or referral of service-users to other teams or services where
required.
Under
supervision, prioritise, plan and co-ordinate own workload and activities in
line with the changing needs of the team and service. This includes planning
and monitoring client medication needs, making appointments for service-users,
conducting assessments, managing emergencies and enquiries, responding to
crisis work within individual caseload, ensuring patient records are up to date
and supporting colleagues on a daily basis.
Have
the ability to work independently and to be able to resolve complex
professional problems using supervision appropriately.
Crisis
response to other staffs service-users, in the event of key workers absence
and delegation from manager.
Participate
in caseload management and ensure relevant information is available for this to
take place.
5.
Physical skills
Be
trained in control and restraint and breakaway techniques and undertake regular
updates.
6.
Responsibilities
for patient/client care
Develop
programmes of care for service-users and act as care co-ordinator for
service-users, ensuring links with Adult Social Care.
Assess
and review service-users clinical risk management plan using the DICES risk
assessment.
Assess
care needs of service-users and carers to develop and implement appropriate
care plans.
Provide
specialist clinical advice to service-users, their carers, relatives and other
professionals on needs relating their difficulties and mental health. This
includes a range of health education and advice.
Initiate
individual carer support where required.
Set objectives, monitor and audit effectiveness.
Participate
in clinical governance activities.
7.
Responsibilities
for policy & service development implementation
Adhere
to all Navigo policies and legislation relating to the role.
Contribute
to the evaluation and development of the service.
Comment
on policies, procedures and developments where required.
Propose
improvements and changes to own work area and critically explore new ways of
working where required.
8.
Responsibilities
for financial and physical resources
Use
equipment and resources in a careful and responsible manner.
Respect
the resources within the restraints of the team budget.
9.
Responsibilities
for human resources
Participate
in Navigo clinical supervision strategy.
Provide
clinical supervision for junior colleagues.
Act
as a mentor for students and assist other members of the team in supervising
and teaching their students.
Assist
in induction of new staff.
Participate
in PDR, identify own developmental needs and maintain professional portfolio.
In addition, participate in PDR with junior colleagues where required.
10.
Responsibilities
for information resources
Accurately
document episodes and information relating to client care in patient notes,
using agreed methods of documentation. This will be done in accordance with Navigo
policies, professional guidelines and data protection legislation.
Record
personally generated information as required by the team or service, as
directed by the Clinical team leaders / Team Manager.
Provide
oral / written clinical reports as required.
Manage
highly confidential information in respect of members of the public in
accordance with local and national policy.
11.
Responsibilities
for research and development
Participate
in surveys or audits or research in relation to own work, as required by the
team or service.
Be
aware of up to date relevant published research, benchmarking and innovative
practice in other areas and ensure own practice is evidence based.
12.
Freedom to act
Deliver
care for service-users and carers, working within professional codes of
practice, organisational policies, local protocols and national legislation.
Have
the ability to work independently, with peer support and supervision where
required, to deliver care for service-users / carers and resolve complex
professional problems.
13.
Physical effort
Work
in a clinic / office based environment.
Regularly
drive to visit service-users in their own homes or in a community setting
(provision to make reasonable adjustments under the Disability Discrimination
Act applies).
14.
Mental effort
Concentration
is frequently required in order to carry out client assessments and write up
patient episodes in notes on the majority of working days.
Work
is carried out in an unpredictable environment. This includes, for example,
working with service-users who display unpredictable behaviour, responding to
emergency telephone calls, responding to immediate risks to service-users and
others, and to deal changes and queries from service-users carers and other
professionals and agencies.
15.
Emotional effort
Work
directly with difficult family situations and circumstances. For example,
communication with service-users, families and other agencies around receiving
a diagnosis of dementia, adult protection, suicide and overdose, and other
mental health issues.
Work
with service-users who display challenging and potentially verbally and / or
physically aggressive behaviour.
16.
Working
conditions
Some
exposure to unpleasant working condition, much of the work is carried out in
the community
17.
Other duties
Report
actual or potential problems that may put health, safety and security at risk.
Report all adverse incidents as per Navigo incident reporting policy.
Report
all incidents of bullying or harassment, as per the Navigo Bullying and
Harassment policy.
To
undertake any other tasks or duties associated with the post, appropriate to
the level of responsibility, and as directed by line manager.
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