Job summary
An exciting
opportunity has arisen for a Band 2 receptionist/administrator to provide
administrative support to the clinical team at our North East Lincolnshire
Talking Therapies service. The
post-holder will be educated to GSCE level A-C in English and Mathematics. The post-holder will also hold the RSA/OCR 1
or equivalent in typing/word processing standard. It is essential that the post-holder will
have experience of working in a busy office environment with the ability to
multi-task and the ability to work to processes and set deadlines. The post-holder will also have experience
of working in a customer service
environment.
The
role will include general administrative support to the clinical team. The post holder will be pivotal in ensuring
delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the
service experienced is positive and service user confidentiality is maintained
at all times.
Please note the earliest start date for this position is 06th July 2026.
Main duties of the job
The post
holder will meet and greet/liaise on the telephone as the first point of face
to face contact for service users, families and visitors processing referrals,
booking appointments and liaising with service users throughout the working day.
The
main duty of the post-holder is to deal with telephone enquiries from Service
Users suffering with mental health illnesses using empathy, understanding,
initiative, tact and tenacity where appropriate ensuring accurate information
is forwarded appropriately in order for appropriate care and follow up to be
facilitated ensuring notification to relevant staff members of any concerns. The post holder will use the Clinical
Database System which is constantly being reviewed and the processes developed
using new electronic ways of working
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
Management of
reception and general administrative support the post holder will be pivotal in
ensuring delivery of an excellent front of house reception/telephone service.
The
post-holder will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from Senior
Administration staff within the provision of team requirements.
The
post-holder will undertake relevant duties required from time to time as
requested by Management which correspond to the general character of the post
and is commensurate with the level of responsibility.
The
post holder will use the clinical database system of the organisation
Job description
Job responsibilities
Management of
reception and general administrative support the post holder will be pivotal in
ensuring delivery of an excellent front of house reception/telephone service.
The
post-holder will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from Senior
Administration staff within the provision of team requirements.
The
post-holder will undertake relevant duties required from time to time as
requested by Management which correspond to the general character of the post
and is commensurate with the level of responsibility.
The
post holder will use the clinical database system of the organisation
Person Specification
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
-
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology.
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
Person Specification
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
-
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology.
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
.png){kind=logo}
