Job summary
The
Communications and Marketing Assistant plays a key role in supporting Navigo's
storytelling, digital presence and community engagement. Working closely with
the Communications Lead, you'll help plan and deliver creative content that
reflects the voices, experiences and achievements of our staff and service
users.
This
is an active, on the ground role. You'll spend time across Navigo services and
trading arm locations, building relationships, spotting content opportunities
and capturing photos, videos and stories that bring our work to life. You'll
help deliver campaigns, support media activity, update digital channels and
ensure our brand is represented consistently and professionally.
Please note the earliest start date for this position is 01st June 2026.
Main duties of the job
The Communications and
Marketing Assistant supports the creation and delivery of high quality content
across Navigo's social media, websites, campaigns and digital channels. You'll
gather stories and updates from services, produce engaging posts and videos,
support media relations, assist with events and help maintain a strong,
positive public profile for Navigo and its trading arms.
The role involves regular
travel across Navigo sites to capture photography, video and human interest
stories; supporting the management of digital platforms; helping deliver
marketing campaigns; and contributing to internal communications. You'll also assist
with basic coordination tasks, maintain organised content libraries and help
monitor the performance of digital activity.
This role is ideal for someone
who is creative, confident working independently, and passionate about telling
meaningful stories that reflect Navigo's values and community impact.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
Job Summary
The post
holder will support the delivery of high quality, creative and effective
communications and marketing activity for Navigo Health and Social Care CIC,
ensuring strong representation of its services, people and values across all
channels. This includes supporting activity for Navigo's trading arms Grimsby
Garden Centre, Nurtrio, RESPECT Training and CAMs Care UK as part of the
wider organisational communications approach.
Working under
the guidance of the Communications Lead, the post holder will contribute to the
development and implementation of marketing plans, campaigns and digital
content that enhance Navigo's reputation, strengthen engagement with service
users, staff, partners and the wider community, and support income generation
across the organisation.
The role
requires the ability to work independently, manage multiple priorities and
uphold Navigo's values while supporting governance, quality and organisational
processes.
Key
Relationships
Directors
Colleagues
across Navigo and the trading arms
Membership
representatives
Local NHS
organisations
External
agencies, businesses and community partners
News media
General
public
Service
users
Principal
duties and responsibilities
Marketing and
Communications
Content
gathering across all sites - actively travel to Navigo services and, where
required, its trading arms (Grimsby Garden Centre, RESPECT, CAMs Care UK and
Nurtrio) to capture on the ground content including photos, videos, interviews,
service updates and human interest stories for social media and digital
channels.
On site
presence maintain a regular, visible presence across Navigo locations to
build relationships, identify content opportunities and ensure authentic
representation of services, with additional visits to trading arms as needed.
Social media
content creation produce engaging, high quality content for Navigo's
corporate channels, including short form video, photography, staff stories,
service user features and behind the scenes insights, while also supporting
trading arm channels
Digital
communications contribute to Navigo's corporate digital presence; support the
management of trading arm social media accounts; update websites with fresh,
site based content; liaise with external developers when required.
Job description
Job responsibilities
Job Summary
The post
holder will support the delivery of high quality, creative and effective
communications and marketing activity for Navigo Health and Social Care CIC,
ensuring strong representation of its services, people and values across all
channels. This includes supporting activity for Navigo's trading arms Grimsby
Garden Centre, Nurtrio, RESPECT Training and CAMs Care UK as part of the
wider organisational communications approach.
Working under
the guidance of the Communications Lead, the post holder will contribute to the
development and implementation of marketing plans, campaigns and digital
content that enhance Navigo's reputation, strengthen engagement with service
users, staff, partners and the wider community, and support income generation
across the organisation.
The role
requires the ability to work independently, manage multiple priorities and
uphold Navigo's values while supporting governance, quality and organisational
processes.
Key
Relationships
Directors
Colleagues
across Navigo and the trading arms
Membership
representatives
Local NHS
organisations
External
agencies, businesses and community partners
News media
General
public
Service
users
Principal
duties and responsibilities
Marketing and
Communications
Content
gathering across all sites - actively travel to Navigo services and, where
required, its trading arms (Grimsby Garden Centre, RESPECT, CAMs Care UK and
Nurtrio) to capture on the ground content including photos, videos, interviews,
service updates and human interest stories for social media and digital
channels.
On site
presence maintain a regular, visible presence across Navigo locations to
build relationships, identify content opportunities and ensure authentic
representation of services, with additional visits to trading arms as needed.
Social media
content creation produce engaging, high quality content for Navigo's
corporate channels, including short form video, photography, staff stories,
service user features and behind the scenes insights, while also supporting
trading arm channels
Digital
communications contribute to Navigo's corporate digital presence; support the
management of trading arm social media accounts; update websites with fresh,
site based content; liaise with external developers when required.
Person Specification
Additional Criteria
Essential
- Confidence and ability to establish effective working relationships
- Calm under pressure, able to plan, multi-task and prioritise while maintaining standards
- Able to engage and motivate others
- Able to work effectively as part of a team
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Commitment to self-development, willing to receive and act upon constructive feedback
Qualifications
Essential
- Sound educational background
- English A Level or equivalent
Desirable
- A relevant qualification in communications, journalism or marketing
- Previous experience in NHS/public sector communications or marketing
Experience
Essential
- Ability to work on own initiative
- Ability to work within a team
- Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Access and Outlook)
- Working knowledge of social media platforms
- Experience of writing content for publication
- Experience of working in a busy/demanding environment
Desirable
- Working within a change environment
- Experience of scheduling/co-ordination activities and/or resources
- Experience of website development and maintenance
- Professional experience of managing social media
- Working knowledge of advanced Adobe design software
Knowledge
Essential
- A good understanding of marketing good practice
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures
- Understanding of NHS Confidentiality issues
Person Specification
Additional Criteria
Essential
- Confidence and ability to establish effective working relationships
- Calm under pressure, able to plan, multi-task and prioritise while maintaining standards
- Able to engage and motivate others
- Able to work effectively as part of a team
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Commitment to self-development, willing to receive and act upon constructive feedback
Qualifications
Essential
- Sound educational background
- English A Level or equivalent
Desirable
- A relevant qualification in communications, journalism or marketing
- Previous experience in NHS/public sector communications or marketing
Experience
Essential
- Ability to work on own initiative
- Ability to work within a team
- Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Access and Outlook)
- Working knowledge of social media platforms
- Experience of writing content for publication
- Experience of working in a busy/demanding environment
Desirable
- Working within a change environment
- Experience of scheduling/co-ordination activities and/or resources
- Experience of website development and maintenance
- Professional experience of managing social media
- Working knowledge of advanced Adobe design software
Knowledge
Essential
- A good understanding of marketing good practice
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures
- Understanding of NHS Confidentiality issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Navigo Health and Social Care CIC
Address
Navigo House, 3-7 Brighowgate
Hybrid of office/other service locations and working from home
Grimsby
DN32 0QE
Employer's website
https://navigocare.co.uk/ (Opens in a new tab)
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