Job summary
This is a rare opportunity to work within a friendly
and efficient team to support the Older People's Mental Health services
including Community and Acute Teams. We are seeking a friendly, professional
and motivated person to fill this position. In return you will be working in a
supportive, experienced and well established team.
Main duties of the job
The main duties of this role
include:
Being the first point of
contact for our service
Answering telephone calls
Directing calls accordingly
Taking accurate messages
Meeting and greeting visitors,
staff and service users and assisting with parking permits
Use of
SytsmOne
Supporting
with scanning and archiving
Managing
internal and external post
Assisting the
clinical and administrative teams with administrative tasks when required
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
- To meet and greet as the first point of face-to-face contact for service users, families and visitors alerting arrival of same to Team Members/Ward as appropriate.
- To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
- To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
- To manage room bookings electronically for internal and external agencies.
- Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency.
- To act as central reporting and information point for telephone/photocopier maintenance.
- To act as a point of contact for parking permits and parking ticket issues.
- To act as central reporting of building faults as required.
- To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection.
- To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team.
- Work within the implemented Reception Administration pathway.
- To understand the need for confidentiality ensuring security of service user data in accordance with Navigo policy
14. Bring to the attention of senior staff members any relevant concerns heshe considers may jeopardise service delivery and or care provision.
15. To attend and participate in relevant Team Development activities and team meetings including Administrative, Clinical and Business Meetings.
- To ensure health and safety procedures are adhered to and actioned as necessary.
17. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures.
18. To comply with Health and Safety Regulations and work within the policy guidelines of Navigo.
19. To effectively manage compliance in mandatory training within the guidelines of Navigo.
20. Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice.
21. Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service.
22. Provide administrative input and perspective to developments within service as appropriate.
- Any other reasonable duty in connection with the work of the Team and as required by the organisation.
Job description
Job responsibilities
- To meet and greet as the first point of face-to-face contact for service users, families and visitors alerting arrival of same to Team Members/Ward as appropriate.
- To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
- To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
- To manage room bookings electronically for internal and external agencies.
- Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency.
- To act as central reporting and information point for telephone/photocopier maintenance.
- To act as a point of contact for parking permits and parking ticket issues.
- To act as central reporting of building faults as required.
- To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection.
- To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team.
- Work within the implemented Reception Administration pathway.
- To understand the need for confidentiality ensuring security of service user data in accordance with Navigo policy
14. Bring to the attention of senior staff members any relevant concerns heshe considers may jeopardise service delivery and or care provision.
15. To attend and participate in relevant Team Development activities and team meetings including Administrative, Clinical and Business Meetings.
- To ensure health and safety procedures are adhered to and actioned as necessary.
17. To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures.
18. To comply with Health and Safety Regulations and work within the policy guidelines of Navigo.
19. To effectively manage compliance in mandatory training within the guidelines of Navigo.
20. Maintain an up to date and proficient working knowledge of Navigo policies, procedures and processes ensuring changes in process and procedures are embedded in working practice.
21. Involvement as requested in new service initiatives and participation in working groups as appropriate and to meet needs of service.
22. Provide administrative input and perspective to developments within service as appropriate.
- Any other reasonable duty in connection with the work of the Team and as required by the organisation.
Person Specification
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task.
- Ability to work to processes and set deadlines.
- Experience of working in a customer service environment.
Desirable
- Ability to deal with stressful situations and clients.
- Fire Warden trained or willing to work towards if required by area of service.
- First Aid trained or willing to work towards if required by area of service.
- Proof Reading trained or willing to work towards.
Knowledge
Essential
- Understands the need for confidentiality.
- Understands the need for liaison with service users and their families. sensitively, warmly and with empathy.
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice.
- Ability to use own initiative.
- Ability to work under pressure.
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation.
- Good IT skills.
- Willingness to undertake further training as required.
Desirable
- Knowledge of mental health services.
- Knowledge of hospital administration systems.
- Knowledge of medical terminology.
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
- RSA/OCR I Typing/Word Processing standard.
Desirable
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures.
- Willingness to undertake training.
- Experience of working in a team.
Person Specification
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task.
- Ability to work to processes and set deadlines.
- Experience of working in a customer service environment.
Desirable
- Ability to deal with stressful situations and clients.
- Fire Warden trained or willing to work towards if required by area of service.
- First Aid trained or willing to work towards if required by area of service.
- Proof Reading trained or willing to work towards.
Knowledge
Essential
- Understands the need for confidentiality.
- Understands the need for liaison with service users and their families. sensitively, warmly and with empathy.
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice.
- Ability to use own initiative.
- Ability to work under pressure.
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation.
- Good IT skills.
- Willingness to undertake further training as required.
Desirable
- Knowledge of mental health services.
- Knowledge of hospital administration systems.
- Knowledge of medical terminology.
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
- RSA/OCR I Typing/Word Processing standard.
Desirable
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures.
- Willingness to undertake training.
- Experience of working in a team.
