Job summary
An exciting
opportunity has arisen for the position of Administration Team lead.
The
established team of administrators will be supported and guided by the
post-holder and
the
post-holder will co-ordinate and supervise a team of different grades of
administrators working within the core Administration Team at NHS Talking
Therapies. The post-holder will ensure
robust supervision for the team is carried out and operational procedures are
in place and the post holder will take operational responsibility for them and
for the allocation of work.
Main duties of the job
This is an exciting and proven role within the
Administration service and is dependent on the post-holder having strong
communication, leadership, organisational and excellent administrative
skills. The post-holder will supervise, allocate and
monitor administration tasks and distribution of work to other members of the
administration team ensuring the administration team deliver a high quality and
comprehensive administration service.
The post holder will also share their administration knowledge and
skills and will also be a key player in supporting and actioning administration
tasks by undertaking general administration duties within the requirement of
the team. The post-holder will work
closely with the Administration Manager of the Business Unit and the Clinical
Management Team within NHS Talking Therapies service.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
The post-holder will
co-ordinate and supervise a team of different grades of administrators,
ensuring robust supervision and operational procedures are in place and take
operational responsibility for them and for the allocation of work.
The post-holder will be
responsible for maintaining up to date knowledge of the full range of
administrative and Navigo policies, processes and procedures acquired through
training and relevant experience.
The post-holder will undertake
any other general administrative duties within the requirements of the Team.
The post-holder will be
instrumental in the ongoing development of the electronic system and processes
and pathways relative to area of service.
The post-holder will
undertake any other relevant duties required from time to time as requested by
Management which correspond to the general character of the post and is
commensurate with the level of responsibility
Job description
Job responsibilities
The post-holder will
co-ordinate and supervise a team of different grades of administrators,
ensuring robust supervision and operational procedures are in place and take
operational responsibility for them and for the allocation of work.
The post-holder will be
responsible for maintaining up to date knowledge of the full range of
administrative and Navigo policies, processes and procedures acquired through
training and relevant experience.
The post-holder will undertake
any other general administrative duties within the requirements of the Team.
The post-holder will be
instrumental in the ongoing development of the electronic system and processes
and pathways relative to area of service.
The post-holder will
undertake any other relevant duties required from time to time as requested by
Management which correspond to the general character of the post and is
commensurate with the level of responsibility
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR Grade III Typing/Word
- Processing standard
- Able to demonstrate knowledge, experience and training
Desirable
- ECDL Qualification
- Supervisory trained
Experience
Essential
- Maintaining databases and spreadsheets
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Previous experience at working at Secretary/Administration level with supervisory responsibilities
- Proven ability to direct and lead staff
Desirable
- Experience/willingness to undertake training in use of electronic systems
- Experience of both leading and working within an administrative team
Knowledge
Essential
- Maintaining databases and spreadsheets
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Previous experience at working at Secretary or Administration level with supervisory responsibilities
- Proven ability to direct and lead staff
Desirable
- Knowledge of mental health services
- Working knowledge of CPA
- Knowledge of hospital administration
- Systems - previous customer service
- role
- Conversant with the Data Protection
- Act 1998
Additional Criteria
Essential
- Ability to communicate at all levels
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
- Ability to minute complex clinical meetings
- Diary management skills
- Proven audio typing skills
- Confident and approachable
- Adaptable and flexible in approach to working practice
- Initiative and proactive approach
- Ability to work under pressure
- Excellent IT skills Word, Excel, Powerpoint, Publisher & Outlook
- Active and effective team member
- A Willingness to undertake further training as required
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR Grade III Typing/Word
- Processing standard
- Able to demonstrate knowledge, experience and training
Desirable
- ECDL Qualification
- Supervisory trained
Experience
Essential
- Maintaining databases and spreadsheets
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Previous experience at working at Secretary/Administration level with supervisory responsibilities
- Proven ability to direct and lead staff
Desirable
- Experience/willingness to undertake training in use of electronic systems
- Experience of both leading and working within an administrative team
Knowledge
Essential
- Maintaining databases and spreadsheets
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures
- Previous experience at working at Secretary or Administration level with supervisory responsibilities
- Proven ability to direct and lead staff
Desirable
- Knowledge of mental health services
- Working knowledge of CPA
- Knowledge of hospital administration
- Systems - previous customer service
- role
- Conversant with the Data Protection
- Act 1998
Additional Criteria
Essential
- Ability to communicate at all levels
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals
- Ability to minute complex clinical meetings
- Diary management skills
- Proven audio typing skills
- Confident and approachable
- Adaptable and flexible in approach to working practice
- Initiative and proactive approach
- Ability to work under pressure
- Excellent IT skills Word, Excel, Powerpoint, Publisher & Outlook
- Active and effective team member
- A Willingness to undertake further training as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
