Job summary
11.5 hours shifts, days and nights over 7 days.Average of 37.5hrs per week over 4 weeks.
An exciting opportunity has arisen within our adult
mental health service. The opportunity involves being a part of a developing
and expanding team to improve the access to mental health services. The post is
for a Mental Health Integrated Advice Officer, To work within the integrated
advice team and maintain the Mental health Single Point of Access line. This
will involve operating an electronic and telephone access point for both the
general public, allied professionals and stake holders, as well as providing
advice and support to some individuals.
Please note; the expected start date for this position is 03/11/2025
Main duties of the job
To work
within the 24/7 365 days per year single point of access for community social
and health care services within North East Lincolnshire. To operate an
electronic and telephone access point for both the general public and allied
professionals and stakeholders.
To ensure
that effective initial triage of mental health cases takes place under
supervision and immediate risks and or concerns are forwarded to the correct
clinician or service (for example Acute mental health crisis team or the mental
health act professionals) for appropriate response.
To
work on a shift rotation in order to ensure that the service is maintained
24/7.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
To be the
first point of contact for all clinical referrals and follow ups into the
service via telephone, email, letter or other electronic systems.
Establish the
nature of the contact and, under supervision, identify the appropriate
assistance required by the UK Mental Health Triage Scale.
Manage the
referral by searching clinical records, checking details and demographics,
amending and updating when required.
Under
supervision, screen all referrals against the screening tool, identifying any
immediate emergency response, signposting to the right service immediately.
To be
competent in the use of System One, where patient details are recorded.
Under
supervision help determine the most appropriate service for the patient by
analysing the information given by patient/carer, using judgement, knowledge
and questioning skills.
If
appropriate escalate the call to the SPA clinician.
Provide
data activity information required for performance management as and when
requested.
Job description
Job responsibilities
To be the
first point of contact for all clinical referrals and follow ups into the
service via telephone, email, letter or other electronic systems.
Establish the
nature of the contact and, under supervision, identify the appropriate
assistance required by the UK Mental Health Triage Scale.
Manage the
referral by searching clinical records, checking details and demographics,
amending and updating when required.
Under
supervision, screen all referrals against the screening tool, identifying any
immediate emergency response, signposting to the right service immediately.
To be
competent in the use of System One, where patient details are recorded.
Under
supervision help determine the most appropriate service for the patient by
analysing the information given by patient/carer, using judgement, knowledge
and questioning skills.
If
appropriate escalate the call to the SPA clinician.
Provide
data activity information required for performance management as and when
requested.
Person Specification
Qualifications
Essential
- NVQ level 2 qualification or equivalent in health/social care/ admin related subject.
- GCSE or equivalent Maths/numeracy.
- GCSE or equivalent English/literacy.
- Standard keyboard skills.
Desirable
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII.
- Advanced CLAIT or ECDL European Computer Driving License qualification.
- Certificate in counselling.
Experience
Essential
- Minimum of 2 years experience within either a health or social care environment, preferably within mental health.
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone).
Desirable
- Experience of dealing/resolving complaints.
- Mental health experience.
Additional Requirements
Essential
- Ability to maintain accurate and legible records.
- Team worker and able to use own initiative.
- Effective verbal and written communication skills.
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.
Knowledge
Essential
- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge.
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation.
Desirable
- Knowledge and understanding of the regulations relating to Health & Social Care.
Person Specification
Qualifications
Essential
- NVQ level 2 qualification or equivalent in health/social care/ admin related subject.
- GCSE or equivalent Maths/numeracy.
- GCSE or equivalent English/literacy.
- Standard keyboard skills.
Desirable
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII.
- Advanced CLAIT or ECDL European Computer Driving License qualification.
- Certificate in counselling.
Experience
Essential
- Minimum of 2 years experience within either a health or social care environment, preferably within mental health.
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone).
Desirable
- Experience of dealing/resolving complaints.
- Mental health experience.
Additional Requirements
Essential
- Ability to maintain accurate and legible records.
- Team worker and able to use own initiative.
- Effective verbal and written communication skills.
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.
Knowledge
Essential
- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge.
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation.
Desirable
- Knowledge and understanding of the regulations relating to Health & Social Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
