Navigo Health and Social Care CIC

Senior Clinical Systems Officer

The closing date is 04 July 2025

Job summary

Are you passionate about digital healthcare and ready to make a difference in mental health services?

We are looking for a motivated and skilled Senior Clinical Systems Officer to join our forward-thinking and collaborative Systems Team. You will play a pivotal role in supporting and developing the use of clinical information systems across Navigo.

Main duties of the job

As a Senior Clinical Systems Officer, you will work alongside a productive, supportive team of clinical systems professionals.

You will support the implementation, maintenance, and optimisation of clinical information systems within Navigo.

The post holder will provide specialist advice, system configuration, and ongoing support to clinicians and administrative staff, ensuring that electronic patient records (EPRs) and other clinical systems meet the operational and strategic needs of Navigo. You will contribute to system upgrades, testing, data quality initiatives, and change management processes, with a particular focus on improving digital maturity in mental health settings.

This role is ideal for someone with a keen interest in digital healthcare, excellent problem-solving skills, and a proactive approach to supporting frontline teams.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us !

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B9816-501

Job locations

Navigo House

Brighowgate

Grimsby

DN32 0QE

Job description

Job responsibilities

CLINICAL SYSTEMS

Responsible for the technical configuration and ongoing optimisation of the organisations clinical systems, including TPP SystmOne, InPhase Quality Management System, and other relevant platforms.

Collaborate with Clinical Leads and system suppliers to ensure configurations meet organisational requirements, national dataset standards, performance indicators, and contractual obligations.

Use expert knowledge of clinical systems to identify opportunities to enhance system functionality, workflows, and end-user experience.

Plan and conduct thorough testing of new functionality and configurations delivered through system upgrades. Where possible, create and execute tailored test plans and scripts in advance, reflecting local configuration and minimising risk to organisational services.

Where changes are introduced without advance notice from suppliers, promptly identify and assess the impact of these changes. Work with Clinical Systems Trainer(s) to test updates and communicate relevant changes to end users.

Identify risks associated with clinical system usage and collaborate with operational teams to mitigate these risks.

Analyse issues and incidents to identify root causes and implement effective solutions relating to the clinical systems.

Maintain system integrity and data security, including the completion of system audits and monitoring user access.

Manage and maintain user accounts for the organisations clinical systems in line with information governance policies.

Provide first-line support for clinical system users, resolving queries where possible and escalating through agreed support pathways as necessary.

Deliver training to system administrators/Quality and Performance Secretaries and support the Clinical Systems Trainer(s) in developing and maintaining guidance materials for end users.

Proactively identify training needs related to clinical system use and liaise with training colleagues to address them.

Document system administration procedures and ensure all materials are kept up to date.

Liaise with system suppliers to explore and implement developments that improve system functionality or alignment with organisational priorities.

Represent the organisation in external forums, user groups, and supplier meetings to contribute to the development of system best practice and stay informed of upcoming changes.

CLINICAL CODING

Communicate complex clinical coding rules and standards effectively to coding staff, clinicians, and administrative teams to ensure consistency and compliance.

Ensure coding staff are informed of changes to national coding policies by monitoring updates from NHS Digital and circulating relevant information.

Apply expert knowledge of mental health clinical coding standards, medical terminology, and anatomy and physiology to support accurate and consistent coding practice.

Successfully complete the Mental Health Clinical Coding Course and participate in refresher training as required to maintain competency.

Act as the organisations SNOMED CT lead, maintaining specialist knowledge of SNOMED coding and supporting its implementation and correct usage across relevant systems.

Contribute to and maintain the clinical coding section within the organisations Data Quality Policy, ensuring it remains aligned with national guidance and best practice.

DATA SETS

Work collaboratively with Analysts on the implementation and ongoing maintenance of nationally mandated datasets, including but not limited to the Mental Health Services Data Set

(MHSDS) and the Talking Therapies Minimum Data Set (IAPT MDS).

Maintain up-to-date knowledge of NHS information standards and data definitions, as outlined in the NHS Data Dictionary.

Investigate data-related issues and apply problem-solving skills to identify root causes and implement effective solutions.

COMMUNICATION

The Senior Clinical Systems Officer will form and maintain effective working relationships with:

Internal:

Assistant Director of Digital, Systems and Insight Team

Head of Digital, Systems and Insight Team

Digital, Systems and Insight Team

Quality and patient Safety Team

Clinical Leads/Senior Operational managers

Quality and Performance Secretaries

Other Mental Health Service Staff (Clinical and Non-Clinical)

External:

TPP SystmOne

Other system suppliers

System Support/Information functions in other trusts

Other agencies

Communicate information clearly and accessibly, providing explanations and guidance to colleagues without a technical background to ensure data insights are understood and applied effectively across the organisation.

Explain technical information governance and data security concepts in straightforward terms, supporting non-technical staff to remain compliant with relevant standards and best practices.

Represent the DSI Team at internal and external meetings, contributing subject matter expertise and promoting collaborative working