Rehabilitation Therapy Support Worker

Job description

Job responsibilities

Are you passionate about making a real difference to people's lives? Are you ready to work in a role where compassion, connection and community are at the heart of everything you do?

Navigo is looking for an enthusiastic, caring and resilient Health Care Assistant to join our dynamic and dedicated mental health rehabilitation service. You will be joining a team that is committed to delivering person-centred care to individuals living with enduring mental health conditions and/or learning disabilities. This role is integral in supporting our service users on their journey towards greater independence, recovery, and a better quality of life.

About the Role

This is a privileged and highly rewarding position centred on building meaningful, therapeutic relationships with our service users individuals who may be stepping down from secure placements or who require tailored support in the community. You will be part of a multidisciplinary team working within both inpatient and community rehabilitation pathways.

Your role will involve:

Support service users with activities of daily living and routines.

Assist with 1:1 and group interventions, including cooking, budgeting, leisure, and wellbeing activities.

Promote dignity, self-efficacy and recovery-focused care.

Work alongside therapists and nurses to implement care and therapy plans.

Observe and report changes in mental or physical wellbeing to the clinical team.

Help service users attend appointments, engage in community activities and build confidence.

Maintain clear, accurate records using electronic systems.

Attend team meetings, reflective practice and mandatory training.

Work across inpatient settings and in the community

Key Responsibilities

Person-Centred Support:

Develop meaningful, supportive relationships and provide tailored care to help service users gain confidence, autonomy and the skills needed for daily living.

Delivery of Interventions:

Facilitate both 1:1 and group activities focused on practical and emotional wellbeing, including:

Budgeting, welfare, and benefits support

Healthy living and nutrition

Vocational and educational planning

Coping strategies and stress management

Engagement in community and leisure activities

Observations and Reporting:

Monitor and report any changes in mood, interaction, mental state, and daily functioning, helping to prevent relapse and contributing to the overall care planning process.

Recovery-Focused Work:

Encourage goal setting and support service users in achieving their potential through structured support, compassion, and guidance.

Record-Keeping:

Accurately document interactions, observations, and interventions in our electronic patient record system.

Team Contribution:

Participate actively in team meetings, training sessions and service development discussions. Share insights and contribute to a positive and collaborative team culture.

Work Flexibility:

You will work across inpatient settings and community environments such as service user homes, kitchens, gardens, gyms or outdoor activity spaces wherever care and engagement is needed.

What Were Looking For

We are seeking individuals who are empathetic, enthusiastic and adaptable. You will ideally have experience or interest in working with people who live with serious mental illness and complex needs. A strong sense of purpose, the ability to work without direct supervision, and a non-judgemental approach are essential.

Key attributes include:

Strong interpersonal and communication skills

Commitment to promoting dignity, inclusion and recovery

Ability to work flexibly, including weekends and public holidays

Willingness to undertake personal care and practical support tasks

Basic IT literacy for recording and reporting

Reliable, proactive, and able to work independently and as part of a team

Emotional and Physical Resilience

Due to the nature of the role, you must be comfortable working in potentially emotionally charged and unpredictable situations. This includes spending long periods providing 1:1 support, managing emotionally distressing conversations, or de-escalating situations involving individuals in crisis.

You will also be physically active, driving, walking, participating in leisure activities, and occasionally supporting service users with shopping, cooking, or domestic tasks. Lone working may be required, and all staff must follow the Navigo lone working policy.

Training and Development

We are committed to your ongoing development and success. As a valued team member, you will have access to:

Comprehensive induction and ongoing supervision

Regular reflective practice sessions

Mandatory and service-specific training

Opportunities to specialise in areas such as nutrition, substance misuse, recovery coaching, or occupational therapy

Support with career progression through healthcare qualifications (subject to eligibility)

Person Specification

Experience

Essential

• A genuine interest in mental health and recovery.
• IT literate (basic level for documentation).
• Emotionally resilient and able to stay calm in difficult situations.
• Able to build rapport and communicate well with others.

Desirable

• A keen interest in mental health as evidenced by reading on the subject.
• Mental health First Aid training.
• An awareness of Health and Safety in the workplace.
• Working knowledge of the benefits and housing systems.

Knowledge

Desirable

• Basic understanding of mental health conditions or therapy work.

Additional Requirements

Essential

• To work hard to promote the mental health of service users.
• To support others so that they can reach their full potentials.
• To make a positive difference to peoples lives.

Desirable

• Evidence of a commitment to user/carer involvement.

Qualifications

Essential

• No qualifications required for this post

Desirable

• A basic knowledge/understanding of and passion for supporting those with Mental Health needs.
• Some understanding of the Mental Health Act.
• Care certificate.
• Physically able to participate in active support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Harrison House

Peaks Lane

Grimsby

DN32 9RP

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)