Job responsibilities
MAIN DUTIES /
RESPONSIBILITIES:
1. Communication &
relationship skills
Use highly developed
communication skills to conduct assessments of service-users and communicate
complex information related to their mental health needs, to service-users,
carers, relatives and other professionals.
Effectively communicate
complex and/or sensitive information where there are barriers to understanding.
This includes communication concerning adult protection, abuse, cognitive
impairment and other risks surrounding a clients mental health. Barriers to
understanding include working with service-users who could be hostile or highly
emotional, who have complex needs and may be vulnerable.
Maintain and develop effective
communications and working relationships within the team and with external
agencies.
Promote and implement creative
ways of working with service-users
Instigate, develop and
maintain a relationship with the client and/or carer to facilitate the accurate
assessment and delivery of care.
Manage highly confidential
information in respect of members of the public in accordance with local and
national policy.
Act as care co-ordinator and
named worker responsible for specialist assessment.
2. Knowledge, training
and experience
The post-holder will hold
current registration on part 3 or 13 of the NMC register or hold a Registered
Mental Nursing (RMN) certificate and Social Work qualification CQSW, CSS or
DipSW or be a Registered Occupational Therapist.
Have specialist knowledge and
training of working in a Memory Clinic, gained through formal training and post
registration experience and/or training, relating to older people and mental
health and apply this knowledge when delivering care to service-users.
Provide advice and support to
other agencies around issues relating to Mental Health.
3. Analytical &
judgement skills
Make decisions about the range
of options for treatment and care plans based on judgement of clients need.
Conduct comprehensive
assessments of both service users and carers in line with team operational
policies.
4. Planning &
organisational skills
Plan and co-ordinate care plan
review meetings with colleagues in the team and with staff in other teams and
agencies, ensuring that review meetings take place at the appropriate time.
Co-ordinate transfer or
referral of service-users to other teams or services where required.
Participate in AMHP Rota, BIA
rota if appropriate.
Prioritise, plan and
co-ordinate own workload and activities in line with the changing needs of the
team and service. This includes planning and monitoring client medication
needs, making appointments for service-users, conducting assessments, managing
emergencies and enquiries, responding to crisis work within individual
caseload, ensuring patient records are up to date and supporting colleagues on
a daily basis.
Have the ability to work
independently and to be able to resolve complex professional problems.
Crisis response to other
staffs service-users in the event of key workers absence, and delegation from
manager.
Participate in caseload
management and ensure relevant information is available for this to take place.
5. Physical skills
Be trained in RESPECT
(de-escalation) techniques.
6. Responsibilities for
patient/client care
Develop programmes of care for
service-users and act as Key Worker for service-users, ensuring links with
Adult Social Care.
Assess and review
service-users clinical risk management plan using the DICES risk assessment.
Assess care needs of
service-users and carers to develop and implement appropriate care plans.
Provide specialist clinical
advice to service-users, their carers, relatives and other professionals on
needs relating their difficulties and mental health. This includes a range of
health education and advice.
Initiate individual carer
support where required. Set objectives, monitor and audit effectiveness.
Participate in clinical
governance activities.
7. Responsibilities for
policy & service development implementation
Adhere to all NAViGO policies
and legislation relating to the role.
Contribute to the evaluation
and development of the service including Accreditation Reviews.
Comment on policies,
procedures and developments where required.
Propose improvements and
changes to own work area and critically explore new ways of working where
required.
8. Responsibilities for
financial and physical resources
Use equipment and resources in
a careful and responsible manner.
Respect the resources within
the restraints of the team budget.
9. Responsibilities for
human resources
Participate in NAViGO clinical
supervision strategy.
Provide clinical supervision
for other colleagues.
Act as a mentor for students
and assist other members of the team in supervising and teaching their
students.
Assist in induction of new
staff.
Participate in Personal
Development Reviews, identify own developmental needs and maintain professional
portfolio. In addition, participate in
PDR with junior colleagues where required.
10. Responsibilities for
information resources
Accurately document episodes
and information relating to client care in patient notes, using agreed methods
of documentation. This will be done in accordance with NAViGO policies,
professional guidelines and data protection legislation.
Record personally generated
information as required by the team or service, as directed by the Clinical
Team Leaders.
Provide oral/written clinical
reports as required.
Manage highly confidential
information in respect of members of the public in accordance with local and
national policy.
11. Responsibilities for
research and development
Participate in surveys or
audits or research in relation to own work, as required by the team or service.
Be aware of up to date
relevant published research, benchmarking and innovative practice in other
areas and ensure own practice is evidence based.
12. Freedom to act
Deliver care for service-users
and carers, working within professional codes of practice, organisational
policies, local protocols and national legislation.
Have the ability to work
independently, with peer support and supervision where required, to deliver
care for service-users/carers and resolve complex professional problems.
13. Physical effort
Work in a clinic/office based
environment.
Regularly drive, using own
transport, to visit service-users in their own homes or in a community setting
(provision to make reasonable adjustments under the Equality Act).
14. Mental effort
Concentration is frequently
required in order to carry out client assessments and write up patient episodes
in notes on the majority of working days.
Work is carried out in an
unpredictable environment. This includes, for example, working with
service-users who display unpredictable behaviour, responding to emergency
telephone calls, responding to immediate risks to service-users and others, and
to deal changes and queries from service-users carers and other professionals
and agencies.
15. Emotional effort
Work directly with difficult
family situations and circumstances. For example, communication with
service-users, families and other agencies around receiving a diagnosis of
dementia, adult protection, suicide and overdose, and other mental health
issues.
Work with service-users who
display challenging and potentially verbally and/or physically aggressive
behaviour.
16. Working conditions
Some exposure to unpleasant
working condition, much of the work is carried out in the community.
17. Other duties
Report actual or potential
problems which may put health, safety and security at risk. Report all adverse
incidents as per NAVIGO incident reporting policy (Datix).
Report all incidents of
bullying or harassment, as per NAViGO personal harassment policy.
To undertake any other tasks
or duties associated with the post, appropriate to the level of responsibility,
and as directed by line manager.
This job description
seeks to outline the key duties and responsibilities of the post; it is not a
definitive document and does not form part of the main statement of Terms and
Conditions. The job description will be
reviewed during the annual appraisal process.
The post holder may, with their agreement, which should not reasonably
be withheld, be required to undertake other duties as required, which fall
within the grading of this post, to meet the needs of this new and developing
service.
