Clinical Team Manager

Navigo Health and Social Care CIC

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Job summary

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Due to a promotion an incredibly rare and exciting opportunity has arisen to take on the role of Clinical Team Manager for our amazing award winning Assertive Outreach Team (AOT). AOT is an incredible team to work in with a stable workforce hence why this opportunity is so rare. The team bring clinical excellence, compassion and professionalism to every thing they touch and provide their Service User's with the best care and treatment possible in often very difficult and challenging situations.

The Team provide a traditional old school approach to Assertive Outreach based on the model developed from the Mental Health Policy Implementation Guide published in 2001. providing Psychosocial Interventions to Service Users in their own homes.

Main duties of the job

You will provide clinical and managerial leadership to the Assertive Outreach Team, holding your own small but complex caseload and providing live supervision, guidance and support for the teams clinical staff and providing psychosocial interventions to service users. You will be expected to lead and support implementation of any needed recommendations from the CQC Special review of Notts mental health trust.

You will need to be kind, compassionate and organised, you will need a sense of humour and resilience is a must as you will form strong relationships with Service Users who can be challenging but are ultimately rewarding to work with. You will represent the Assertive Outreach Team at Local, Regional and National meetings and be an advocate for the team and for the service model.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come join us!

Date posted

30 October 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-404

Job locations

Weelsby View Health Centre

Ladysmith Road

Grimsby

DN32 9SW

Job description

Job responsibilities

JOB SUMMARY: The post holder will be responsible for the development and implementation of the day-to-day Clinical leadership of the Assertive Outreach Team which provides care and treatment to Service Users across all five Primary Care Networks within North East Lincolnshire.

You will be expected to lead on assertive engagement pathway for the team and for the wider community mental health services.

You will be expected to advocate for and support Service Users who struggle to engage with mainstream services and support other team leads to ensure other services understand the needs of this service user group.

You will offer clinical leadership, ensuring the maintenance and promotion of high standards of person-centred care for service users as well as assisting with the development of staff within the team.

You will be expected to maintain, monitor and facilitate the delivery of a high-quality Mental Health Service in the most efficient and effective manner within existing constraints.

You will be expected to provide strong professional/managerial and clinical leadership to the Multi-disciplinary Team.

You will be expected to provide strong leadership in respect of developing excellence in practice, ensuring that robust practice and personal development initiatives are available.

You will be expected to ensure national standards and local guidelines, policies and care pathways relating to care, and treatment are effectively delivered for the promotion and delivery of quality services.

You will be expected to promote and ensure service users and carers are fully involved in the services they receive.

You will be expected to support good quality care, by ensuring the highest standard of environment is provided, in line with National Guidance and local service specification.

You will be expected to support and provide co-ordinated and integrated care, by ensuring effective working relationships exist between the services.

You will be expected to take the lead role in the promotion and implementation of person-centred care.

You will be expected to ensure the care offered is at the level each one of us would want our own family to receive.

You will be expected to hold a small caseload of the most complex Service Users and support staff with Joint working and live supervision.

MAIN DUTIES / RESPONSIBILITIES:

CLINICAL:

To work across North East Lincolnshire providing mental health advice and leadership based on an agreed operational policy and evidence based practice.

To assist in developing and evaluation of models of care to enable effective communication and to facilitate best practice taking into account available resources.

Participate in multi-disciplinary team meetings, meetings associated with the Mental Capacity Act/Mental Health Act/Continuing Healthcare and team meetings.

To monitor, evaluate and ensure maintenance of the highest achievable standards of care.

Coordinate transfer or referral of service users to other teams or services where required.

Prioritise, plan and coordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for clients, conducting assessments, managing emergencies and enquiries, responding to crisis work within in dividual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis.

Have the ability to work independently and to be able to resolve complex professional problems.

Crisis response to other staffs service users in the event of key workers absence, and delegation from manager.

To participate in the implementation of an effective clinical supervision structure across the service.

Assess skill mix and identify areas of development within the Team.

Participate in the continued development of a comprehensive Risk Assessment and Management strategy for the service.

Provide professional support to staff by devising and implementing a framework for critical incident analysis and de-brief.

To provide and set up appropriate clinical training for staff across the Team.

To cover and represent the Senior Operations Manager in their absence as needed.

To be a positive team member, act as a role model for all staff grades and to question concerns in a direct and responsible manner.

To ensure that all staff participate in a programme of PDR in line with Navigo policy.

To ensure that the actions and interventions of all staff are in accordance with relevant professional codes of conduct, the Mental Health Act (1983), the Mental Health Act Code of Practice and the Mental Capacity Act (2005)To work with and support the Senior Operational Manager with sound financial approaches to finances and budgets.