Job summary
An exciting opportunity has
presented for a motivated and enthusiastic support worker to join the Carer
Support Team within older peoples mental health service. The Carer support team are an integrated
team that consists of Admiral Nurses who are supported by support workers, all
of which work predominately work with carers who care for people with dementia
as well as families that may be experiencing carer stress due to caring for a
person with a mental health condition.
The team offers a person
centred assessment of the carers needs and will provide information regarding
the disease process and sign post them to other agencies and services that may
be able to support them with their caring role.
Main duties of the job
Our support workers work very
closely with our Admiral Nurse team who will guide and allocate the
workload. This will consist of making
regular visits with our service users as well as liaising with other teams and
organisations to ensure that the best possible care can be provided for our
Carers.
The support offered may be
short or long term dependent on service user needs. They work with the carer
towards identifying their needs and obtaining services to help them with their
caring role. This may be pre diagnosis
and / or may extend beyond a person with dementia passing away.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's
mental health and well-being. We are an award-winning social enterprise that
provides mental health services to the NHS and beyond.
The whole basis of our work is
to deliver services that we would be happy for our own family to use.
We offer a range of mental
health services, including acute and community facilities as well as specialist
support such as outstanding older adults inpatient services, rehabilitation
and recovery community mental health and an outstanding specialist eating
disorder facility.
Ranked as one of the top UK
companies to work for, we featured in the Best Companies top 100 large company
list and were named sixth best health and social care company 2023.
As a social enterprise, we do
things a little bit differently and have also developed income-generating commercially
viable businesses that provide training, education and employment opportunities
including Grimsby Garden Centre and two cafes.
Working at Navigo is not like
working anywhere else. Lots of places say that, but we really mean it.
We like to work with
forward-thinking people who want to make a difference.
Come join us!
Job description
Job responsibilities
The
post-holder will work with all members of staff within OPMHS and Navigo.
They will
work in close liaison with health and social care professionals in statutory
and non-statutory agencies to facilitate and deliver a range of services to
ensure that continuing care needs of carers and/or service users are met.
Make contact
with the carer and where possible check to identify whether the carer has input
from the CarePlus Support Worker Service/ already has a Carers or Joint
assessment/ intervention already in place.
Effectively
communicate complex and/or sensitive information where there are barriers to
understanding. This includes communication concerning adult protection, abuse,
cognitive impairment and other risks surrounding a service users mental
health. Barriers to understanding include working with service users who could
be hostile or highly emotional, who have complex needs and may be vulnerable.
Review the
carers needs on-going to ensure the support meets the carers needs and does
not create the carer to become dependent on the Support Worker.
Maintain
accurate clinical records according to professional standards.
To
participate in Practice and Management supervision.
Promote and
implement creative ways of working with carers and/or service users where
necessary.
Instigate,
develop and maintain a relationship with the carer and/or service user and/or
carer to facilitate the accurate delivery of care.
Manage highly
confidential information in respect of members of the public in accordance with
local and national policy.
Act as named
worker responsible for specific interventions
Job description
Job responsibilities
The
post-holder will work with all members of staff within OPMHS and Navigo.
They will
work in close liaison with health and social care professionals in statutory
and non-statutory agencies to facilitate and deliver a range of services to
ensure that continuing care needs of carers and/or service users are met.
Make contact
with the carer and where possible check to identify whether the carer has input
from the CarePlus Support Worker Service/ already has a Carers or Joint
assessment/ intervention already in place.
Effectively
communicate complex and/or sensitive information where there are barriers to
understanding. This includes communication concerning adult protection, abuse,
cognitive impairment and other risks surrounding a service users mental
health. Barriers to understanding include working with service users who could
be hostile or highly emotional, who have complex needs and may be vulnerable.
Review the
carers needs on-going to ensure the support meets the carers needs and does
not create the carer to become dependent on the Support Worker.
Maintain
accurate clinical records according to professional standards.
To
participate in Practice and Management supervision.
Promote and
implement creative ways of working with carers and/or service users where
necessary.
Instigate,
develop and maintain a relationship with the carer and/or service user and/or
carer to facilitate the accurate delivery of care.
Manage highly
confidential information in respect of members of the public in accordance with
local and national policy.
Act as named
worker responsible for specific interventions
Person Specification
Experience
Essential
- Work experience in Social/Health care (including housing support, welfare rights or equivalent)
- Experience of working with older people with mental health conditions and/or people with dementia
- Specific experience relating to carer support and/or assessment
Desirable
- Experience in providing support to people in the community
- Experience in working with people with Mental Health needs
Skills & Attributes
Essential
- Able to organise own workload according to customers and service need
- Able to work independently and use own initiative
- Full driving licence and daily use of car
Desirable
- Ability to negotiate work priorities
- Skills in basic Information Technology
- Ability to involve service users actively in planning and evaluating their care plan/package that promotes their independence
Qualifications
Essential
- Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) or equivalent or suitable dementia experience and willingness to work towards relevant qualification
Desirable
- Training in Mental Health Awareness, dementia, Health & Safety, and any other relevant training for this post.
- Managing behavioural and psychological symptoms of dementia
Person Specification
Experience
Essential
- Work experience in Social/Health care (including housing support, welfare rights or equivalent)
- Experience of working with older people with mental health conditions and/or people with dementia
- Specific experience relating to carer support and/or assessment
Desirable
- Experience in providing support to people in the community
- Experience in working with people with Mental Health needs
Skills & Attributes
Essential
- Able to organise own workload according to customers and service need
- Able to work independently and use own initiative
- Full driving licence and daily use of car
Desirable
- Ability to negotiate work priorities
- Skills in basic Information Technology
- Ability to involve service users actively in planning and evaluating their care plan/package that promotes their independence
Qualifications
Essential
- Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) or equivalent or suitable dementia experience and willingness to work towards relevant qualification
Desirable
- Training in Mental Health Awareness, dementia, Health & Safety, and any other relevant training for this post.
- Managing behavioural and psychological symptoms of dementia
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
