Job summary
Are
you passionate about improving safety for our patients and making a positive difference
to those who care for them? This exciting
opportunity has arisen to support the expansion of Navigo's Patient Safety Team.
The team oversee the implementation of patient safety governance processes
across all services, including incident management, mortality surveillance,
patient safety investigations and Coronial processes. The team work with
services to identify learning from patient safety incidents and provide
assurance of improvements both internally and externally.
The successful candidate will support the team to promote a patient
safety culture across the organisation in line with Patent Safety Incident
Response Framework (PSIRF) principles. The post holder will undertake a wide
range of administrative duties in a role where no two days are the same. The
successful candidate will be highly organised, flexible, dynamic and able to
adhere to total confidentiality at all times.
Main duties of the job
The post holder will work within the Patient Safety
Team which includes the Head of Operational Quality and Governance, the Patient
Safety Manager, and the Incident Lead. Main duties will include arranging and
minuting meetings; drafting letters; updating records; preparing information
for reports; monitoring the central email account and bringing emails to the
attention of the appropriate people in a timely manner. The successful
candidate will be highly organised, resilient, methodical, and able to
maintain confidentiality at all times. They must be highly professional and
able to maintain a pleasant approach whilst understanding the serious nature of
this role.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
The post holder will support the implementation of
patient safety across Navigo services by:
Administratively supporting Navigo's patient safety
incident investigation process including family-carer and staff liaison to
support the Patient Safety Team as required.
Ensuring that accurate data checking procedures are
followed within the incident management system and communicate with all levels
of staff following any queries/concerns with the incident management process,
escalating any concerns to senior colleagues.
Being responsible for extracting and manipulating
information from the incident management system in order to support the Patient
Safety Team in the delivery of basic reports.
Under direction from the Patient Safety Team, maintaining
governance systems and databases with a high degree of accuracy. This includes
information regarding incidents, investigations, actions and Coronial
processes.
Due to a high volume of patient/staff identifiable
information, the post holder will maintain confidentiality at all times.
Demonstrating effective communication to staff, patients,
families and carers.
Ensuring timely uploading of incidents to the Learning from
Patient Safety Events/National Reporting Learning System.
Arranging and administrating regular meetings, including
agenda setting, distribution of papers and taking minutes.
Monitoring the central Patient Safety email account and
responding appropriately using own initiative and escalating as necessary.
Responding to all queries, correspondence and telephone
calls in a timely and professional manner. Initiating action where possible and
consulting senior colleagues as appropriate.
Using their knowledge and expertise to support others
within the team.
Working independently within agreed processes and standard
operating procedures and make decisions on the necessity of escalation to
senior colleagues.
Assisting in the preparation of data and information for
monthly/quarterly/annual reports and projects.
Contributing to the promotion of patient safety across the
organisation and support at good practice events as required, e.g. the Annual
General Meeting (AGM).
Completing any other duties within the Patient Safety
Team of the role appropriate to the grade as requested by senior colleagues.
Job description
Job responsibilities
The post holder will support the implementation of
patient safety across Navigo services by:
Administratively supporting Navigo's patient safety
incident investigation process including family-carer and staff liaison to
support the Patient Safety Team as required.
Ensuring that accurate data checking procedures are
followed within the incident management system and communicate with all levels
of staff following any queries/concerns with the incident management process,
escalating any concerns to senior colleagues.
Being responsible for extracting and manipulating
information from the incident management system in order to support the Patient
Safety Team in the delivery of basic reports.
Under direction from the Patient Safety Team, maintaining
governance systems and databases with a high degree of accuracy. This includes
information regarding incidents, investigations, actions and Coronial
processes.
Due to a high volume of patient/staff identifiable
information, the post holder will maintain confidentiality at all times.
Demonstrating effective communication to staff, patients,
families and carers.
Ensuring timely uploading of incidents to the Learning from
Patient Safety Events/National Reporting Learning System.
Arranging and administrating regular meetings, including
agenda setting, distribution of papers and taking minutes.
Monitoring the central Patient Safety email account and
responding appropriately using own initiative and escalating as necessary.
Responding to all queries, correspondence and telephone
calls in a timely and professional manner. Initiating action where possible and
consulting senior colleagues as appropriate.
Using their knowledge and expertise to support others
within the team.
Working independently within agreed processes and standard
operating procedures and make decisions on the necessity of escalation to
senior colleagues.
Assisting in the preparation of data and information for
monthly/quarterly/annual reports and projects.
Contributing to the promotion of patient safety across the
organisation and support at good practice events as required, e.g. the Annual
General Meeting (AGM).
Completing any other duties within the Patient Safety
Team of the role appropriate to the grade as requested by senior colleagues.
Person Specification
Skills & Attributes
Essential
- Excellent verbal and written communication skills
- Demonstrates the ability to work under pressure
- Demonstrates the ability to prioritise own workload and work with minimal supervision
- Systematic and methodical approach to work
- Accurate typing and advance document formatting skills.
- Ability to proof-read and pay excellent attention to detail.
- Ability to keep accurate records and write concise, accurate notes and correspondence.
- Ability to work effectively as a member of a team or on own initiative.
- Ability to concentrate in a workplace where frequent interruptions may be commonplace.
- Ability to demonstrate effective planning, organisational and time management skills and to meet strict deadlines.
Desirable
- Good understanding of healthcare and prior NHS/Mental Health experience
Additional Criteria
Essential
- Awareness of own limitations
- Excellent understanding of confidentiality requirements and proven ability to adhere to these.
- A willingness to undertake further training as required and evidence of ongoing commitment to personal development.
Desirable
- Evidence of ongoing professional development.
- Understanding and knowledge of the GDPR.
Qualifications
Essential
- Five GCSEs, including English and Mathematics, at Grade C or above
Desirable
- RSA Level 3 or equivalent in word processing, or experience using IT equipment which would equate to this level.
- NVQ level 3 (or equivalent qualification).
Experience
Essential
- Experience of working within a complex administrative role and office environment.
- Experience of providing full administration/facilitation of meetings to a Committee/Group, including production of an agenda, taking minutes, etc.
- Experience of working in an environment with minimal supervision.
- Able to demonstrate extensive use and excellent knowledge of Microsoft Office packages (e.g. Access, Excel and Word) to produce regular reports.
Desirable
- Experience of using computer packages such as SystmOne, WEBv etc to locate and extract information as required
- Experience of dealing with telephone enquiries both difficult, sensitive and complex
- Experience of working in the health sector/NHS
- Working knowledge of Datix (or other incident management systems).
- Working knowledge of MS Planner
Person Specification
Skills & Attributes
Essential
- Excellent verbal and written communication skills
- Demonstrates the ability to work under pressure
- Demonstrates the ability to prioritise own workload and work with minimal supervision
- Systematic and methodical approach to work
- Accurate typing and advance document formatting skills.
- Ability to proof-read and pay excellent attention to detail.
- Ability to keep accurate records and write concise, accurate notes and correspondence.
- Ability to work effectively as a member of a team or on own initiative.
- Ability to concentrate in a workplace where frequent interruptions may be commonplace.
- Ability to demonstrate effective planning, organisational and time management skills and to meet strict deadlines.
Desirable
- Good understanding of healthcare and prior NHS/Mental Health experience
Additional Criteria
Essential
- Awareness of own limitations
- Excellent understanding of confidentiality requirements and proven ability to adhere to these.
- A willingness to undertake further training as required and evidence of ongoing commitment to personal development.
Desirable
- Evidence of ongoing professional development.
- Understanding and knowledge of the GDPR.
Qualifications
Essential
- Five GCSEs, including English and Mathematics, at Grade C or above
Desirable
- RSA Level 3 or equivalent in word processing, or experience using IT equipment which would equate to this level.
- NVQ level 3 (or equivalent qualification).
Experience
Essential
- Experience of working within a complex administrative role and office environment.
- Experience of providing full administration/facilitation of meetings to a Committee/Group, including production of an agenda, taking minutes, etc.
- Experience of working in an environment with minimal supervision.
- Able to demonstrate extensive use and excellent knowledge of Microsoft Office packages (e.g. Access, Excel and Word) to produce regular reports.
Desirable
- Experience of using computer packages such as SystmOne, WEBv etc to locate and extract information as required
- Experience of dealing with telephone enquiries both difficult, sensitive and complex
- Experience of working in the health sector/NHS
- Working knowledge of Datix (or other incident management systems).
- Working knowledge of MS Planner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
