Job responsibilities
MAIN DUTIES RESPONSIBILITIES:
Communication
& relationship skills
The
post-holder will work with all members of staff within PCN's and Navigo
They will
work in close liaison with health and social care professionals in statutory
and non-statutory agencies to facilitate and deliver a range of services to
ensure that continuing care needs of service users are met.
Participate
in multidisciplinary meetings, case conferences and any other meetings as
necessary.
Effectively
communicate complex and/or sensitive information where there are barriers to
understanding. This includes communication concerning adult protection, abuse,
cognitive impairment and other risks surrounding a service users mental
health. Barriers to understanding include working with service users who could
be hostile or highly emotional, who have complex needs and may be vulnerable.
Maintain
accurate clinical records according to professional standards.
To
participate in Practice and Management supervision.
Promote and
implement creative ways of working with service users
Instigate,
develop and maintain a relationship with the service user and/or carer to facilitate
the accurate delivery of care.
Manage
highly confidential information in respect of members of the public in
accordance with local and national policy.
Act as
named worker responsible for specific interventions.
Knowledge,
training and experience
Attend
appropriate training as identified with supervisor through supervision, e.g.
reflective practice, handover, appraisal and provide feedback to the Team on
training.
Maintain
and update skills/knowledge relevant to the post and ensure practice is
evidence based.
Attend and
participate in Team and clinical meetings as required.
Participate
in clinical supervision process, in appraisal and individual performance review
process.
Participate
in the training, education and induction of new Team members, seconded workers
and other agencies as identified by Team Leader. To demonstrate and promote to
them high standard of care and working at all times.
Participate
in audits/surveys.
Have
specialist knowledge and training, gained through formal training and
experience, relating to older people and mental health and apply this knowledge
when delivering care to service users.
Provide
advice and support to other agencies around issues relating to Mental Health.
Analytical
& judgement skills
Under
supervision make decisions about the range of options for treatment and care
plans based on judgement of service-users need.
Conduct
comprehensive assessments of both service users and carers in line with team
operational policies
Planning
& organisational skills
Under
supervision to prioritise, plan and coordinate own workload and activities in
line with the changing needs of the team and service. This includes monitoring
service user medication, making appointments for service users, conducting
assessments, managing emergencies and enquiries, responding to crisis work
within individual caseload, ensuring patient records are up to date and
supporting colleagues on a daily basis.
Have the
ability to work independently and to be able to seek assistance
Crisis
response to other staffs service users in the event of staff absence, and
delegation from senior staff member.
Participate
in caseload management and ensure relevant information is available for this to
take place.
Physical
skills
Be trained
in control and restraint and breakaway techniques; undertake regular updates
(RESPECT).
Responsibilities
for patient/service user care
Participate
in programmes of care for service users and act as associate worker for service
users on CPA and non-CPA, ensuring links with Care Management and Primary Care.
Review
service users clinical risk on each visit, reporting back any areas of
concern/change in presentation.
Provide
advice to service users, their carers, relatives and other professionals on
needs relating their difficulties and mental health. This includes a range of
health education and advice.
Initiate
individual carer support where required. Set objectives, monitor and audit
effectiveness.
Participate
in clinical governance activities.
Responsibilities
for policy & service development implementation
Adhere to
all trust policies and legislation relating to the role.
Contribute
to the evaluation and development of the service.
Comment on
policies, procedures and developments where required.
Propose
improvements and changes to own work area
Responsibilities
for financial and physical resources
Use
equipment and resources in a careful and responsible manner.
Respect the
resources within the restraints of the team budget.
Responsibilities
for human resources
Participate
in Navigo clinical supervision strategy.
Support
students within the workplace, allowing them to shadow your work
Assist in
induction of new staff.
Participate
in PDR, identify own developmental needs and maintain portfolio.
Responsibilities
for information resources
Accurately
document episodes and information relating to service user care in patient
notes, using agreed methods of documentation. This will be done in accordance
with Navigo policies, professional guidelines and data protection legislation.
Record
personally generated information as required by the team or service, as
directed by the Team Manager/Leader.
Provide
oral/written reports as required.
Manage
highly confidential information in respect of members of the public in
accordance with local and national policy.
Ensure that
the requirements of the Data Protection Act 1998 are met.
Responsibilities
for research and development
Participate
in surveys or audits or research in relation to own work, as required by the
team or service.
Be aware of
up to date relevant published research, benchmarking and innovative practice in
other areas.
Freedom to
act
Deliver
care for service users and carers, working within professional codes of
practice, organisational policies, local protocols and national legislation.
Have the
ability to work independently, with peer support and supervision where
required, to deliver care for service users/carers.
Physical
effort
Work in a
office based environment and in the community.
Regularly
drive to visit service users in their own homes or in a community setting
(provision to make reasonable adjustments under the Disability Discrimination
Act applies).
Mental
effort
Concentration
is frequently required in order to carry out interventions and assessments and
type patient episodes on electronic notes system on a daily basis.
Work is
carried out in an unpredictable environment. This includes, for example,
working with service users who display unpredictable behaviour, responding to
emergency telephone calls, responding to immediate risks to service users and
others, and to deal changes and queries from service users carers and other
professionals and agencies.
Emotional
effort
Work
directly with difficult family situations and circumstances. For example,
communication with service users, families and other agencies around receiving
a diagnosis of dementia, adult protection, suicide and overdose, and other
mental health issues.
Work with
service users who display challenging and potentially verbally and/or
physically aggressive behaviour.
Working
conditions
Some
exposure to unpleasant working conditions, much of the work is carried out in
the community
Other
duties
Actively
promote users and carers involvement in all aspects of care
planning/delivery, in line with local guidance, whilst respecting the rights,
capabilities and wishes of the person concerned.
Facilitate
empowerment and choice and promotes equality for service users.
Report
actual or potential problems that may put health, safety and security at risk.
Report all adverse incidents as per Navigo incident reporting policy.
Report all
incidents of bullying or harassment, as per Navigo personal harassment policy.
To
undertake any other tasks or duties associated with the post, appropriate to
the level of responsibility, and as directed by line manager.
