Job summary
As a Receptionist Administrator you'll be a confident, motivated and
empathetic individual. You will meet and
greet service users, including those experiencing a mental health crisis, families and visitors to Harrison House.
You will manage incoming calls to Harrison House, incoming and outgoing
mail and petty cash in addition to other ad hoc duties as part of the wider
Administration Team. You will be
required to work as part of the Reception Team to provide cross cover for
periods of leave.
Main duties of the job
1.To meet and
greet as the first point of face to face contact for service users, families
and visitors, alerting arrival of same to Team Members/Ward as
appropriate.
2.To deal
with telephone enquiries using empathy, understanding, initiative, tact and
tenacity where appropriate ensuring accurate information is forwarded ensuring
notification to relevant staff members of any concerns.
3.To liaise
with a range of internal and external personnel on a daily basis including
Clinical Professionals, Service Users and their Families/Carers, GP practices,
Consultants, Hospital departments and Health and Local Authority staff.
4.Taking
responsibility for fire warden duties in the case of fire drill or actual
emergency.
5.To act as
central reporting for caretaker duties book.
6. To take
responsibility for charging and testing personal alarms which are signed out by
colleagues at each change of shift.
7.
To maintain petty cash, sending claims forms to Finance for reimbursement of
funds.
About us
Hello!
We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that
provides mental health services to the NHS and beyond.
The whole basis of our work is
to deliver services that we would be happy for our own family to use.
We offer a range of mental
health services, including acute and community facilities as well as specialist
support such as outstanding older adults inpatient services, rehabilitation
and recovery community mental health and an outstanding specialist eating
disorder facility.
Ranked as one of the top UK
companies to work for, we featured in the Best Companies top 100 large company
list and were named sixth best health and social care company 2023.
As a social enterprise, we do
things a little bit differently and have also developed income-generating commercially
viable businesses that provide training, education and employment opportunities
including Grimsby Garden Centre and two cafes.
Working at Navigo is not like
working anywhere else. Lots of places say that, but we really mean it.
We like to work with
forward-thinking people who want to make a difference.
Come join us!
Job description
Job responsibilities
The role of
the Receptionist/Administrator is to provide management of reception and
general administrative support. The post
holder will be pivotal in ensuring delivery of an excellent front of house
reception/telephone service.
The
post-holder will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for diary management of meeting rooms and
updating the caretakers duties book.
The
post-holder will complete fire warden duties in case of a fire drill or alarm,
for which training will be given.
The
post-holder will be responsible for managing petty cash and ensuring claims
forms are sent to Finance for reimbursement of funds.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from Senior
Administration staff within the provision of team requirements.
The
post-holder will undertake relevant duties required from time to time as
requested by Management which correspond to the general character of the post
and is commensurate with the level of responsibility
Job description
Job responsibilities
The role of
the Receptionist/Administrator is to provide management of reception and
general administrative support. The post
holder will be pivotal in ensuring delivery of an excellent front of house
reception/telephone service.
The
post-holder will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for diary management of meeting rooms and
updating the caretakers duties book.
The
post-holder will complete fire warden duties in case of a fire drill or alarm,
for which training will be given.
The
post-holder will be responsible for managing petty cash and ensuring claims
forms are sent to Finance for reimbursement of funds.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from Senior
Administration staff within the provision of team requirements.
The
post-holder will undertake relevant duties required from time to time as
requested by Management which correspond to the general character of the post
and is commensurate with the level of responsibility
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard or equivalent
Additional Criteria
Essential
- Understands the need for confidentiality
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy
Desirable
- Understanding of client group
Knowledge & Understanding
Essential
- Excellent communication skills; Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals
- Good IT skills
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology
Experience
Essential
- Experience of working in a reception / office environment with the ability to multi-task
- Ability to work to processes and set deadlines
- Experience of working in a customer service environment
Desirable
- Previous NHS administrative experience
- Experience of using SystmOne
- Ability to deal with stressful situations or clients
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard or equivalent
Additional Criteria
Essential
- Understands the need for confidentiality
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy
Desirable
- Understanding of client group
Knowledge & Understanding
Essential
- Excellent communication skills; Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals
- Good IT skills
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology
Experience
Essential
- Experience of working in a reception / office environment with the ability to multi-task
- Ability to work to processes and set deadlines
- Experience of working in a customer service environment
Desirable
- Previous NHS administrative experience
- Experience of using SystmOne
- Ability to deal with stressful situations or clients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
