Psychological Practitioner

Navigo Health and Social Care CIC

This job is now closed

Job summary

This is an exciting new role developed for a band 5 qualified professional (Nurse/OT/Social Worker) to support the ongoing pressures within NHS North East Lincs Talking Therapies Service (Previously Open Minds). We have a growing waiting list of service users waiting to access psychological therapy and a growing triage process ensuring service users are directed to the right place for the right treatment the first time. We are looking for an enthusiastic, engaging individual who has an interest in psychological therapy, experience in mental health and experience in working with individuals who are experiencing poor mental health. An understanding of Navigo structure and services is desirable but not essential as support and training will be given. Organisation skills will be crucial to this role. Potential development opportunities are available at the end of this term, including progression to complete the high intensity CBT therapy training which once qualified achieves a Band 7.

Main duties of the job

To support the work of staff in NHSTT, including supporting face to face and online psychological assessment and interventions (including workshops, groups and webinars) under the supervision of the clinical team. To assist in audit and data collection and the development of research projects, and to promote the service at local events, both in and out of hours. To support with the management of waiting lists made up of service users who are awaiting psychological therapy including assessment of risk and current needs, referring on as appropriate. This may include telephone contact every four weeks for service users awaiting therapy and following up on DNA appointments. The post holder will lead on triaging referrals into the service ensuring people are accessing the correct service at the point of referral. Knowledge of other services in North East Lincs is essential.

To work independently according to an agreed plan and within the framework of Navigo policies and procedures.

About us

Hello!

We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come join us!

NHSTT currently provides both remote therapy and treatment in person, with clinicians working from home, GP surgeries, community locations and office-based.

Date posted

22 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B9816-327

Job locations

Navigo House, 3-7 Brighowgate

Hybrid of office-based and Working from home

Grimsby

DN32 0QE

Job description

Job responsibilities

Leadership and Management

This post does not hold any responsibility for line managing staff currently however if the triage and waiting well roles expand there may be line management responsibility of a band 3 practitioner.

Communication

The post holder will be required to communicate with a range of people, including communication about sensitive and difficult matters, with people who may be experiencing high levels of distress. Therefore, effective communication using a range of skills in relationship building and overcoming barriers to communication, whilst adhering to Navigo policies and procedures is essential for the role.

Key Relationships:

The post holder will be expected to work with:

Service users and other members of the public e.g. relatives and carers

The NHSTT clinical and admin team

Wider Navigo services

Partner organisations

GPs and other referrers

Local statutory providers

Local voluntary sector organisations

Work with Service Manager and team managers to develop updated leaflets.

Clinical Supervision and Case Management Supervision

Attend clinical and managerial supervision on a regular basis as agreed with line manager and in line with professional requirements.

To develop skills and competencies that assist in the delivery of current duties

To contribute to the training and support of other staff in primary care services.

Participate in Individual Performance Review and respond to agreed objectives.

Clinical

The post holder will assertively follow up on service users who have been referred or self-referred for treatment when contact attempts for initial assessment via usual pathways have been unsuccessful. The post holder will update records to indicate additional steps taken to attempt contact. The post holder will assertively follow up on reported DNAs where risk is identified by practitioners and escalate appropriately.

the post holder will investigate and process each referral coming to triage, referring on and leading on their case as per policies and processes in place.

To ensure that all processes are effective and high standards are maintained.

Have a working knowledge of Navigo policies and procedures.

To participate in and keep up to date with Navigo mandatory training requirements.

To develop skills and competencies necessary for the role, including attending additional training and CPD when required to do so.

Ability to organise own diary and appointments to meet the needs of the service

Manage the waiting list appropriately with support calls, running groups, escalating concerns and building rapport with those waiting for therapeutic input.

Assist clinicians in running NHSTT specific group therapy.

Ability to document thoroughly on the electronic system, including any risk, current mental health and changes in presentation

Ability to liaise with other services as needed to include, Crisis team, Community mental health, Primary Care Networks, GPs, Police, probation etc.

Undertake psychological assessments of service users referred to the service, using the NHSTT minimum data set and other questionnaires as appropriate.

Ensuring that service users access appropriate pathways according to their psychological needs

To attend and contribute to appropriate meetings relevant to the service

To ensure the maintenance of standards of practice according to the employer and any regulating bodies and keep up to date on new recommendations. Guidelines set by the Department of Health.

Ensure that confidentiality is maintained at all times

Professional

To maintain professional registration.

To assist in the design and implementation of audit and research projects

To undertake data collection, analysis, production of reports and summaries, using IT and statistical programmes, including Microsoft Word and Excel.

To undertake searches of evidence based literature and research to assist qualified practitioners and therapists in evidence based practice.

Job description

Job responsibilities

Leadership and Management

This post does not hold any responsibility for line managing staff currently however if the triage and waiting well roles expand there may be line management responsibility of a band 3 practitioner.

Communication

Key Relationships:

The post holder will be expected to work with:

Service users and other members of the public e.g. relatives and carers

The NHSTT clinical and admin team

Wider Navigo services

Partner organisations

GPs and other referrers

Local statutory providers

Local voluntary sector organisations

Work with Service Manager and team managers to develop updated leaflets.

Clinical Supervision and Case Management Supervision

Attend clinical and managerial supervision on a regular basis as agreed with line manager and in line with professional requirements.

To develop skills and competencies that assist in the delivery of current duties

To contribute to the training and support of other staff in primary care services.

Participate in Individual Performance Review and respond to agreed objectives.

Clinical

the post holder will investigate and process each referral coming to triage, referring on and leading on their case as per policies and processes in place.

To ensure that all processes are effective and high standards are maintained.

Have a working knowledge of Navigo policies and procedures.

To participate in and keep up to date with Navigo mandatory training requirements.

To develop skills and competencies necessary for the role, including attending additional training and CPD when required to do so.

Ability to organise own diary and appointments to meet the needs of the service

Manage the waiting list appropriately with support calls, running groups, escalating concerns and building rapport with those waiting for therapeutic input.

Assist clinicians in running NHSTT specific group therapy.

Ability to document thoroughly on the electronic system, including any risk, current mental health and changes in presentation

Ability to liaise with other services as needed to include, Crisis team, Community mental health, Primary Care Networks, GPs, Police, probation etc.

Undertake psychological assessments of service users referred to the service, using the NHSTT minimum data set and other questionnaires as appropriate.

Ensuring that service users access appropriate pathways according to their psychological needs

To attend and contribute to appropriate meetings relevant to the service

To ensure the maintenance of standards of practice according to the employer and any regulating bodies and keep up to date on new recommendations. Guidelines set by the Department of Health.

Ensure that confidentiality is maintained at all times

Professional

To maintain professional registration.

To assist in the design and implementation of audit and research projects

To undertake data collection, analysis, production of reports and summaries, using IT and statistical programmes, including Microsoft Word and Excel.

To undertake searches of evidence based literature and research to assist qualified practitioners and therapists in evidence based practice.

Person Specification

Skills & Attributes

Essential

High Standard of report writing.
Ability to communicate sensitively to service users, carers, colleagues in a respectful and empathic manner.
Ability to apply existing knowledge to a primary care context.
Ability to quickly deescalate situations as they occur.
Ability to establish rapport quickly and effectively over different means, including face to face, telephone and MS Teams.
Ability to work as a member of the team and confident independently
An interest in working with people with Mental health problems
High level of communication skills (Written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.

Desirable

Knowledge of undertaking Audits in clinical services

Other requirements

Desirable

Fluent in any other languages other than English
Car driver with valid UK driving licence and access to own transport.

Experience

Essential

Experience of working with people
with mental health problems.
Understanding of and compliance
with relevant professional standards
and practice.
Experience in facilitation of groups to support wellbeing.
Experience of risk management and following escalation procedures appropriately.

Desirable

Experience of working within primary care as a mental health professional
Experience of working within an NHSTT service
Experience of undertaking audit in clinical services
Experience in supporting service development.

Qualifications

Essential

A professional Qualification at least BSc level in Nursing, Social Work, Occupational Therapy.
Registration with the corresponding professional body (E.g nursing, midwifery council).

Desirable

Further post graduate training in relevant areas of primary care, IAPT, psychological therapy

Person Specification

Skills & Attributes

Essential

High Standard of report writing.
Ability to communicate sensitively to service users, carers, colleagues in a respectful and empathic manner.
Ability to apply existing knowledge to a primary care context.
Ability to quickly deescalate situations as they occur.
Ability to establish rapport quickly and effectively over different means, including face to face, telephone and MS Teams.
Ability to work as a member of the team and confident independently
An interest in working with people with Mental health problems
High level of communication skills (Written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.

Desirable

Knowledge of undertaking Audits in clinical services

Other requirements

Desirable

Fluent in any other languages other than English
Car driver with valid UK driving licence and access to own transport.

Experience

Essential

Experience of working with people
with mental health problems.
Understanding of and compliance
with relevant professional standards
and practice.
Experience in facilitation of groups to support wellbeing.
Experience of risk management and following escalation procedures appropriately.

Desirable

Experience of working within primary care as a mental health professional
Experience of working within an NHSTT service
Experience of undertaking audit in clinical services
Experience in supporting service development.

Qualifications

Essential

A professional Qualification at least BSc level in Nursing, Social Work, Occupational Therapy.
Registration with the corresponding professional body (E.g nursing, midwifery council).

Desirable

Further post graduate training in relevant areas of primary care, IAPT, psychological therapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.