Patient Safety Manager

Job description

Job responsibilities

1. Be responsible for the Patient Safety Incident Response Framework (PSIRF) process and management systems.

2. Provide expert advice, support and guidance and training to colleagues on the completion of incident investigations, application of duty of candour and report writing.

3. Demonstrate a high level of professional judgement and competence, acting autonomously in a variety of contexts, including internal and external stakeholder engagement meetings.

4. To act as a first point of contact for Incidents advising staff and patient/s families on the PSIRF and duty of candour / being open processes, signposting to correct staff/organisations and making judgements to ensure an appropriate outcome.

5. Provide expertise, specialist advice and support across all services delivered by Navigo relating to the quality and safety agenda.

6. Responsible for management of the Patient Safety function including Navigo investigation process, Duty of Candour process, National Confidential Inquiry into Suicide and Homicide and external reviews (e.g. Domestic Homicide Reviews).

7. Be able to communicate with patients and families during highly sensitive and difficult situations, maintaining confidentiality.

8. Coordinate the sharing of information as part of any PSIRF process coordinating the requirements of police coroner and both internal and external reviewers.

9. Work with the clinical Business units to coordinate duty of candour actions where appropriate.

10. Use their skills and expertise to support staff who are involved in distressing incidents.

11. Ensure systems in place to assure compliance with statutory duty of candour.

12. Be involved in supporting a Human Factors approach to error, considering all relevant factors and focusing on strategies that maximise the frequency of things going right.

13. Support/undertake thematic reviews as required which facilitate deeper learning.

14. Work closely with the Performance Team to support the provision of triangulated reports of learning from across a range of quality indicators.

15. To develop, create and author a broad range of reports as required by the Board, Business units and other stakeholders such as Commissioners. E.g. Learning from Deaths report.

16. As required, assist, or carry out reviews of complaints and/or serious incidents.

17. Support patient involvement as part of PSIRF.

18. Maintain an up-to-date knowledge and understanding of the NHS Patient Safety Strategy, the Patient Safety Incident Framework and any related guidance or strategies.

19. Work closely with clinical and non-clinical business units to ensure full integration of all Navigo staff to the PSIRF process through training, communication, and active participation.

20. Be the Operational Lead for the Patient Safety Group ensuring the effective coordination of all the information required and all actions are monitored through to completion.

21. Be a member of other safety and quality groups across Navigo including the Quality Working group as requested and required.

22. Boost patient safety understanding through education and training.

23. Develop educational material to support patient safety.

24. Support the implementation of learning methods to embed learning into practice, and aid in the development of materials to support this.

25. Coordinate learning events and ensure an ongoing programme is in place.

26. Identify and support engagement with national programmes and collaboratives.

27. To assist staff in accessing information and professional advice to enable them to resolve patient safety concerns/issues.

28. Supporting improvement a). Focus on improvement programmes in areas where most harm is seen. b). Support the development and maintenance of a Just Culture. c) Contribute to the development of Navigos Quality objectives.

29. Provide the Business units with expert leadership on patient safety and quality.

30. Support staff to act on their quality and safety improvement ideas, using QI methodologies to solve local problems.

31. Facilitate the sharing of these solutions widely across Navigo.

32. Coordinate patient safety initiatives across Navigo and lead on specific patient safety initiatives as required.

33. Work directly with clinical teams to disseminate and embed the PSIRF plan.

34. Prepare and present regular training sessions for employees about patient safety topics including serious incident reviews, and ad-hoc training as requested or required.

35. Receive and manage contacts from Coroners and their staff concerning individual deaths which management includes identification and provision of timely information as required, including assisting current and ex-staff to provide statements as necessary.

36. Able to work autonomously with the need for a minimal level of management supervision.

37. Able to self-manage conflicting demands on time and capacity, prioritising activities, and self.

38. Self-directed in managing day to day work schedule.

39. High level of responsibility to develop external partnerships.

40. Deputise for the Head/s of Quality and the wider Quality team as directed which could include attendance at meetings or cover for CQC activities, audits, or complaints.

41. Act as the incident handler for all patient safety related incidents on the Quality Management System.

42. Manage the mortality review programme with assistance from other quality team staff.

43. Support the local Real Time surveillance Programme and the National Confidential Enquiry into Suicides and Homicides.

Person Specification

Qualifications

Essential

• Educated to Master's level or equivalent level of NHS working experience.
• Excellent knowledge of serious incidents process.

Desirable

• Advanced ECDL or similar IT qualification to intermediate level.
• Teaching/Training Qualification.

Experience

Essential

• Advanced theoretical and practical knowledge of governance practices associated with NHS specific services, structures, and policies.
• Experience of Inquest related work.
• Experience of setting up and using quality management systems and of developing office administrative systems.
• Experience of working with staff of all levels and of negotiating in difficult situations.
• Experience of analysing complex investigations and writing reports.
• Experience of representing a trust/organisation at high level meetings.
• Line management experience with experience of objective setting, performance management and holding people to account.
• Experience of planning and prioritisation own work and deliver to time and objectives.
• Extensive experience of working with IT systems and databases.

Desirable

• Teaching experience.

Skills & Attributes

Essential

• Highly analytical and numerate with strong English, grammar and report writing skills.
• Analyse complex data and identify trends.
• Good eye for detail, as well as for broad view. Critically appraise complex issues in wide-ranging specialist fields.
• Excellent understanding of risk escalation.
• Excellent oral and written communication skills.
• Problem solving skills, able to think conceptually.
• Able to work as part of a team with excellent people skills and willingness to contribute as required.
• Demonstrable experience of having a focus on improvement.
• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Knowledge and understanding

Essential

• Knowledge of the components of governance and assurance, national policies, standards, requirements, and directions that relate to identifying, measuring, and improving the quality of patient care.
• Knowledge and demonstrable experience of working within patient safety or clinical governance in the NHS or wider Public Sector service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Navigo House

Agile/Home based

Grimsby

DN32 0QE

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)