Job summary
About the Role:
Navigo seeks a skilled Senior Operational Manager (Band 8A)
for Acute Older People's Mental Health Services. This key position involves
strategic leadership, resource management, and quality improvement to ensure
high-quality patient care for older adults in a dynamic healthcare setting.
What It Takes:
The ideal candidate possesses extensive experience in senior
operational management within mental health services, holds an advanced degree
in healthcare management, and demonstrates leadership, strategic thinking, and
a patient-centred approach. Effective communication, adaptability, and
collaboration with diverse stakeholders are essential.
Why Work for Navigo:
Join Navigo to contribute significantly to transforming Acute
OPMHS and positively impact the lives of older adults facing acute mental
health challenges. Navigo offers a supportive work environment, professional
development opportunities, and a chance to collaborate with a passionate
multidisciplinary team.
Main duties of the job
Join
our team as a Senior Operational Manager in Acute Older People's Mental Health
Services (OPMHS). Lead strategic planning, resource management, and quality
improvement initiatives to ensure high-quality patient care in a dynamic
healthcare setting. Responsibilities include stakeholder collaboration, staff
development, and robust performance monitoring.
Key
Skills and Qualities: Bring leadership, strategic thinking, and operational
excellence to the role. Demonstrate exceptional communication, adaptability,
and a patient-centred approach. Collaborate effectively with diverse
stakeholders and uphold the highest standards of mental health service quality.
Qualifications:
Hold an advanced degree in healthcare management or related field, with
extensive experience in senior operational management within mental health
services. Registration with relevant professional bodies is preferred.
If you're a dynamic healthcare leader ready to shape the future of Acute
OPMHS, apply for this role
About us
Hello!
We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that
provides mental health services to the NHS and beyond.
The whole basis of our work is
to deliver services that we would be happy for our own family to use.
We offer a range of mental
health services, including acute and community facilities as well as specialist
support such as outstanding older adults inpatient services, rehabilitation
and recovery community mental health and an outstanding specialist eating
disorder facility.
Ranked as one of the top UK
companies to work for, we featured in the Best Companies top 100 large company
list and were named sixth best health and social care company 2023.
As a social enterprise, we do
things a little bit differently and have also developed income-generating commercially
viable businesses that provide training, education and employment opportunities
including Grimsby Garden Centre and two cafes.
Working at Navigo is not like
working anywhere else. Lots of places say that, but we really mean it.
We like to work with
forward-thinking people who want to make a difference.
Come join us!
Job description
Job responsibilities
Job Description:
1. Strategic Leadership:
- Provide visionary
leadership for Acute Older People's Mental Health Services.
- Align operational
strategies with organizational objectives to optimize service delivery.
2. Resource Management:
- Effectively manage
human, financial, and physical resources for efficient and sustainable service
provision.
- Ensure compliance
with budgetary constraints while maintaining high-quality care.
3. Quality Improvement:
- Drive continuous
improvement initiatives, implementing evidence-based practices.
- Monitor and
enhance the quality and safety of mental health services for older adults.
4. Stakeholder Collaboration:
- Foster strong
collaborations with internal and external stakeholders.
- Promote effective
communication and partnerships to meet service goals.
5. Performance Monitoring:
- Implement robust
performance monitoring systems.
- Ensure compliance
with regulatory standards and deliver measurable outcomes.
6. Staff Development:
- Support the
professional development of staff, fostering a positive work culture.
- Promote the
delivery of patient-centred care through ongoing training and mentorship.
7. Operational Efficiency:
- Strategically plan
and implement workflows to optimise operational efficiency.
- Address challenges
and implement solutions to ensure smooth service delivery.
8. Patient-Centred Approach:
- Uphold and promote
a patient-centred approach in all operational aspects.
- Consider the
unique needs and preferences of older adults in mental health services.
9. Collaboration and Communication:
- Collaborate
effectively with multidisciplinary teams and diverse stakeholders.
- Maintain open and
transparent communication channels.
10. Compliance and Regulation:
- Ensure compliance
with regulatory standards and guidelines.
- Stay updated on
industry best practices and implement necessary changes.
11. Continuous Learning:
- Stay informed
about developments in mental health services and operational management.
- Implement
innovations and best practices to enhance service delivery.
Job description
Job responsibilities
Job Description:
1. Strategic Leadership:
- Provide visionary
leadership for Acute Older People's Mental Health Services.
- Align operational
strategies with organizational objectives to optimize service delivery.
2. Resource Management:
- Effectively manage
human, financial, and physical resources for efficient and sustainable service
provision.
- Ensure compliance
with budgetary constraints while maintaining high-quality care.
3. Quality Improvement:
- Drive continuous
improvement initiatives, implementing evidence-based practices.
- Monitor and
enhance the quality and safety of mental health services for older adults.
4. Stakeholder Collaboration:
- Foster strong
collaborations with internal and external stakeholders.
- Promote effective
communication and partnerships to meet service goals.
5. Performance Monitoring:
- Implement robust
performance monitoring systems.
- Ensure compliance
with regulatory standards and deliver measurable outcomes.
6. Staff Development:
- Support the
professional development of staff, fostering a positive work culture.
- Promote the
delivery of patient-centred care through ongoing training and mentorship.
7. Operational Efficiency:
- Strategically plan
and implement workflows to optimise operational efficiency.
- Address challenges
and implement solutions to ensure smooth service delivery.
8. Patient-Centred Approach:
- Uphold and promote
a patient-centred approach in all operational aspects.
- Consider the
unique needs and preferences of older adults in mental health services.
9. Collaboration and Communication:
- Collaborate
effectively with multidisciplinary teams and diverse stakeholders.
- Maintain open and
transparent communication channels.
10. Compliance and Regulation:
- Ensure compliance
with regulatory standards and guidelines.
- Stay updated on
industry best practices and implement necessary changes.
11. Continuous Learning:
- Stay informed
about developments in mental health services and operational management.
- Implement
innovations and best practices to enhance service delivery.
Person Specification
Skills & Attributes
Essential
- Knowledge/Understanding
- Compassionate Open minded, treats colleagues, service users, carers and relatives with dignity and respect.
- Intuitive and caring nature.
- To be able to demonstrate an awareness and responsibility whilst recognising the impact frequent exposure to distressing circumstances has on care and compassion.
- Flexible and adaptable to meet the needs of the service.
- Sympathetic and considerate towards service users, carers and relatives.
- Ability to inspire hope, support recovery and make a difference.
- Act in ways that support equality and diversity.
- Ability to work independently.
- Ability to cope with workload pressure and prioritise workload.
- Ability to think strategically
- Organisational and leadership skills.
- Full range of mental health assessment skills, including assessment and management of risk.
Qualifications
Essential
- Nursing Registration, and Master's level study or willingness to work towards achieving the Master's Level studies.
Desirable
- Post-qualifying training in therapeutic interventions (e.g. CBT, solution focused therapy)
Experience
Essential
- Professional and service user focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
- Experience of managing or being responsible for a team or member of a team
- Experience of audit/service development
- Knowledge of clinical governance
- Excellent organisational skills, abilities to manage own time and plan timed activities for staff and service users.
- Ability to recognise and manage challenging situations in a calm and professional manner.
- Able to take instruction and direction and work effectively as part of a team
- Ability to record and retrieve information on charts/paper and electronic patient records.
- High standards of written communication skills with the ability to use e-mail and internet.
- Ability to identify child or adult protection concerns, raise alerts and participate in safeguarding enquires/investigations/case conferences
- Experience of working with older people, people with dementia and carers in a OPMHS context
Person Specification
Skills & Attributes
Essential
- Knowledge/Understanding
- Compassionate Open minded, treats colleagues, service users, carers and relatives with dignity and respect.
- Intuitive and caring nature.
- To be able to demonstrate an awareness and responsibility whilst recognising the impact frequent exposure to distressing circumstances has on care and compassion.
- Flexible and adaptable to meet the needs of the service.
- Sympathetic and considerate towards service users, carers and relatives.
- Ability to inspire hope, support recovery and make a difference.
- Act in ways that support equality and diversity.
- Ability to work independently.
- Ability to cope with workload pressure and prioritise workload.
- Ability to think strategically
- Organisational and leadership skills.
- Full range of mental health assessment skills, including assessment and management of risk.
Qualifications
Essential
- Nursing Registration, and Master's level study or willingness to work towards achieving the Master's Level studies.
Desirable
- Post-qualifying training in therapeutic interventions (e.g. CBT, solution focused therapy)
Experience
Essential
- Professional and service user focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
- Experience of managing or being responsible for a team or member of a team
- Experience of audit/service development
- Knowledge of clinical governance
- Excellent organisational skills, abilities to manage own time and plan timed activities for staff and service users.
- Ability to recognise and manage challenging situations in a calm and professional manner.
- Able to take instruction and direction and work effectively as part of a team
- Ability to record and retrieve information on charts/paper and electronic patient records.
- High standards of written communication skills with the ability to use e-mail and internet.
- Ability to identify child or adult protection concerns, raise alerts and participate in safeguarding enquires/investigations/case conferences
- Experience of working with older people, people with dementia and carers in a OPMHS context
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
