Job responsibilities
Communication
and relationship skills
The
post holder will work with all members of staff within Young Minds Matter.
They will
work in close liaison with health and social care professionals in statutory
and non-statutory agencies to facilitate and deliver a range of services to
ensure that continuing care needs of service users are met.
Effectively
communicate complex and/or sensitive information where there are barriers to
understanding. This includes communication concerning child protection, abuse,
cognitive impairment, and other risks surrounding a service users behaviours
and potential mental health barriers. Barriers to understanding include working
with service users who could be hostile or highly emotional, who have complex
needs and may be vulnerable.
Maintain
accurate clinical records according to professional standards.
Participate
in clinical and management supervision.
Promote and
implement creative ways of working with service users.
Instigate,
develop, and maintain a relationship with the service user and/or carer to
facilitate the accurate delivery of care.
Manage highly
confidential information in respect of members of the public in accordance with
local and national policy.
Co-facilitate
clinics or parent support groups and at times complete clinical sessions when
senior staff are not available.
Knowledge,
training, and experience
Attend appropriate training as identified with the team manager in supervision, e.g.,
reflective practice, handover, appraisal and provide feedback to the Team on
training.
Maintain and
update skills/knowledge relevant to the post and ensure practice is evidence
based.
Attend and
participate in team and clinical meetings as required.
Participate
in clinical supervision process, in appraisal and individual performance review
process.
Participate
in the training, education and induction of new Team members, seconded workers
and other agencies as identified by the Team Manager.
To
demonstrate and promote to them high standard of care and working at all times.
Participate
in audits/surveys.
Accrue
specialist knowledge and training, gained through formal training and
experience, relating to mental and physical health and apply this knowledge
when delivering care to service users.
Analytical
and judgement skills
Contribute to
discussions in relation to decisions about the range of options for treatment
and care plans based on judgement of service users need.
Participate
in the assessments and reviews of both service users and carers in line with
team operational policies.
Planning and
organisational skills
Under
supervision to prioritise, plan and coordinate own workload and activities in
line with the changing needs of the team and service. This includes monitoring
physical health and response to medications, making appointments for service
users, managing enquiries, ensuring patient records are up to date and
supporting colleagues on a daily basis.
Have the
ability to work independently and to be able to seek assistance.
Response to
other staffs service users in the event of staff absence, and delegation from
senior staff member.
Responsibilities
for patient/service user care
Participate
in programmes of care for service users and act as support worker for service
users, ensuring links with Care Management and Primary Care.
Review
service users clinical risk on each contact, reporting back any areas of
concern/change in presentation.
Provide
advice to service users, their carers, relatives, and other professionals on
needs relating to their difficulties and promote both their mental health and
physical wellbeing. This includes a range of health education and advice.
Work flexibly
and responsibly in providing wellbeing and mental health improvement support,
guidance, and assistance to meet the needs of the Service and Service Users.
Initiate individual carer support where
required. Set objectives, monitor, and audit effectiveness.
Participate
in clinical governance activities.
Participation
in the promotion of health education and health monitoring.
Responsibilities
for policy and service development implementation
Adhere to all
organisational policies and legislation relating to the role.
Contribute to
the evaluation and development of the service.
Comment on
policies, procedures and developments where required.
Propose
improvements and changes to own work area.
Responsibilities
for financial and physical resources
Use equipment
and resources in a careful and responsible manner.
Respect the
resources within the restraints of the team budget.
Weekly audit
the physical health monitoring equipment to ensure this is available for
clinicians and in good working order.
Responsibilities
for human resources
Participate
in Navigo clinical supervision provision.
Support
students within the workplace, allowing them to shadow your work.
Assist in
induction of new staff.
Participate
in professional development plans (PDR), identifying own developmental needs.
Responsibilities
for information resources
Accurately
document episodes and information relating to service user care in patient
notes, using agreed methods of documentation. This will be done in accordance
with Navigo policies, professional guidelines, and data protection legislation.
Record
personally generated information as required by the team or service, as
directed by the Team Manager.
Provide
oral/written reports as required.
Manage highly
confidential information in respect of members of the public in accordance with
local and national policy.
Ensure that
the requirements of the Data Protection Act 1998 are met.
Responsibilities
for research and development
Participate
in surveys or audits or research in relation to own work, as required by the
team or service.
Be aware of
up-to-date relevant published research, benchmarking and innovative practice in
other areas.
Freedom to
act
Deliver care
for service users and carers, working within professional codes of practice,
organisational policies, local protocols, and national legislation.
Have the
ability to work independently, with peer support and supervision where
required, to deliver care for service users/carers.
Physical
effort
Work in an
office-based environment and in the community.
Ability to
travel independently to visit service users in their community setting
(provision to make reasonable adjustments under the Disability Discrimination
Act applies).
At times may
be required to carry physical observation kits including height stand, blood
pressure and weighing scales.
Mental effort
Concentration
is frequently required in order to carry out interventions and assessments and
type patient episodes on electronic notes system on a daily basis.
Work is
carried out in an unpredictable environment. This includes, for example,
working with service users who display unpredictable behaviour, responding to
emergency telephone calls, responding to immediate risks to service users and
others, and to deal changes and queries from service users, carers and other
professionals and agencies with supervision from a registered health
professional.
Emotional
effort
Work directly
with difficult family situations and circumstances. For example, communication
with service users, families and other agencies around receiving a diagnosis of
a neurodevelopmental condition, child protection, overdose, and potential
mental health issues.
Work with
service users who display challenging and potentially verbally and/or
physically aggressive behaviour.
Working
conditions
Exposure to
unpleasant working conditions is minimal, however, much of the work is carried
out in the community therefore unpredictable at times.
Other duties
Actively
promote users and carers involvement in all aspects of care
planning/delivery, in line with local guidance, whilst respecting the rights,
capabilities and wishes of the person concerned.
Facilitate
empowerment and choice and promotes equality for service users.
Report actual
or potential problems that may put health, safety, and security at risk. Report
all adverse incidents as per Navigo incident reporting policy.
Report all
incidents of bullying or harassment, as per Navigo personal harassment policy.
To undertake
any other tasks or duties associated with the post, appropriate to the level of
responsibility, and as directed by line manager.
