Job summary
30 hours a week.£22,383.00a year (pro rata)
An exciting opportunity has arisen for a receptionist/administrator to provide administrative support
to the clinical team at our North East Lincolnshire Talking Therapies service. The
post-holder will be educated to GSCE level A-C in English and Mathematics. The post-holder will also hold the RSA/OCR 1
or equivalent in typing/word processing standard. It is essential that the post-holder will
have experience of working in a busy office environment with the ability to
multi-task and the ability to work to processes and set deadlines. The post-holder will also have experience
of working in a customer service
environment.
The role will include general administrative support to the
clinical team. The post holder will be
pivotal in ensuring delivery of an excellent front of house reception/telephone
service. The post-holder will assist in
ensuring the service experienced is positive and service user confidentiality
is maintained at all times.
Main duties of the job
The post holder will meet and greet/liaise on the
telephone as the first point of face to face contact for service users,
families and visitors processing referrals, booking appointments and liaising
with service users throughout the working day.
The main duty of the post-holder is to deal with
telephone enquiries from Service Users suffering with mental health illnesses
using empathy, understanding, initiative, tact and tenacity where appropriate
ensuring accurate information is forwarded appropriately in order for
appropriate care and follow up to be facilitated ensuring notification to
relevant staff members of any concerns.
About us
Hello!
We're Navigo. We look after North East Lincolnshire's mental health and wellbeing. We're an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, some being outstanding, including acute and community facilities - as well as specialist support such as older adults inpatient services; rehabilitation and recovery; community mental health; and a specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023. We were also named as Health and Social Care Social Enterprise of the Year in 2019.
As a social enterprise, we do things a little bit differently and have also developed income-generating, commercially-viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.
Working at Navigo isn't like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people
who want to make a difference.
Come join us!
Job description
Job responsibilities
Management of reception and general administrative
support the post holder will be pivotal in ensuring delivery of an excellent
front of house reception/telephone service.
The post-holder will assist in ensuring the service
experienced is positive and service user confidentiality is maintained at all
times. Treat all visitors i.e. service users, families/carers, colleagues and
all visitors with respect, dignity, courtesy and in accordance with Navigo
Values.
The post-holder will be responsible for maintaining up to
date knowledge on Navigo policies, process and procedures and working within
these at all times.
The post-holder will assist in administrative duties under
direction from Senior Administration staff within the provision of team
requirements.
The post-holder will undertake relevant duties required from
time to time as requested by Management which correspond to the general
character of the post and is commensurate with the level of responsibility.
The post holder will use the clinical database system
of the organisation
Job description
Job responsibilities
Management of reception and general administrative
support the post holder will be pivotal in ensuring delivery of an excellent
front of house reception/telephone service.
The post-holder will assist in ensuring the service
experienced is positive and service user confidentiality is maintained at all
times. Treat all visitors i.e. service users, families/carers, colleagues and
all visitors with respect, dignity, courtesy and in accordance with Navigo
Values.
The post-holder will be responsible for maintaining up to
date knowledge on Navigo policies, process and procedures and working within
these at all times.
The post-holder will assist in administrative duties under
direction from Senior Administration staff within the provision of team
requirements.
The post-holder will undertake relevant duties required from
time to time as requested by Management which correspond to the general
character of the post and is commensurate with the level of responsibility.
The post holder will use the clinical database system
of the organisation
Person Specification
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology.
Person Specification
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
Skills & Attributes
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
