Job summary
The
post-holder will work across Navigo Services as need dictates and on an ad-hoc
basis as agreed to meet organisational need.
Members of
the admin bank will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from the Admin
Manager and Senior Administration staff within the provision of team
requirements.
The post-holder will undertake
relevant duties required from time to time as requested by Management which
correspond to the general character of the post and is commensurate with the
level of responsibility
To provide an efficient and effective
administrative/clerical support service across all areas of Infrastructure and
Operational Services as required.
To provide an efficient and effective front line
service to clients, staff, external agencies and members of the public, face to
face, on the telephone and electronically.
Main duties of the job
To work within the Administrative Teams that
support services undertaking a range of routine admin duties under
direction i.e. photocopying, scanning and word etc
To undertake routine documentation processing if
required in area of service i.e. data entry of invoices which are collated,
checked and recorded according to set guidelines
To undertake a range of accurate and well-presented
word processing duties and data inputting on the electronic system
To ensure that filing systems, (both manual and
electronic) are kept up to date and are accurate
To deal with a wide range of enquiries from the
public and staff members, both face to face, over the telephone and
electronically, ensuring that all enquiries are dealt with in an efficient
manner, maintaining confidentiality at all times
To maintain excellent working relationships
with all staff within the Teams, other employees, partner agencies and any
visitors to the service areas
To ensure health and safety procedures are
adhered to and actioned as necessary
To maintain confidentiality at
all times and to comply with the Data Protection Act and Access to Health
Records procedures
To comply with Health and Safety
Regulations and work within the policy guidelines of Navigo and maintain an up
to date and proficient working knowledge of Navigo policies
To effectively manage compliance
in mandatory training within the guidelines of Navigo
About us
NAViGO is a public service,
not for profit and for the good of the community. We put people who use the
service first and in doing so hopefully liberate you to do the job you want to
do and have fun while doing it, developing relationships with the local
community that are all about care.
In April 2011, North
East Lincolnshire mental health services became a not-for-profit social
enterprise called NAViGO.
Most people who use our
services will continue to access them through the NHS. NAViGO is about
continuing to provide the mental health and social care services that the
people of North East Lincolnshire have come to expect: innovative services in a
variety of settings, including peoples homes, GP practices and community-based
buildings.
We will continue to work
hard with our community to not only provide dynamic, innovative services, but
to also break down the stigma and discrimination that is sometimes associated
with mental health illnesses.
This social enterprise
is about working together with local people to create services that are owned
by the community, controlled by it, supported by it, loyal to it.
We are only interested
in delivering services that we would be happy for our own families to use.
Job description
Job responsibilities
The
post-holder will work across Navigo Services as need dictates and on an ad-hoc
basis as agreed to meet organisational need.
Members of
the admin bank will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from the Admin
Manager and Senior Administration staff within the provision of team
requirements.
The post-holder will undertake
relevant duties required from time to time as requested by Management which
correspond to the general character of the post and is commensurate with the
level of responsibility
To provide an efficient and effective
administrative/clerical support service across all areas of Infrastructure and
Operational Services as required.
To provide an efficient and effective front line
service to clients, staff, external agencies and members of the public, face to
face, on the telephone and electronically.
Job description
Job responsibilities
The
post-holder will work across Navigo Services as need dictates and on an ad-hoc
basis as agreed to meet organisational need.
Members of
the admin bank will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values.
The
post-holder will be responsible for maintaining up to date knowledge on Navigo
policies, process and procedures and working within these at all times.
The
post-holder will assist in administrative duties under direction from the Admin
Manager and Senior Administration staff within the provision of team
requirements.
The post-holder will undertake
relevant duties required from time to time as requested by Management which
correspond to the general character of the post and is commensurate with the
level of responsibility
To provide an efficient and effective
administrative/clerical support service across all areas of Infrastructure and
Operational Services as required.
To provide an efficient and effective front line
service to clients, staff, external agencies and members of the public, face to
face, on the telephone and electronically.
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and Eng-lish Language
- OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency
Desirable
- Previous NHS secretarial/ administrative experience
- Knowledge of hospital administration procedures
Skills
Essential
- Working knowledge of Microsoft Office packages.
- Good IT Skills/Keyboard skills.
- Effective organisational skills.
- Ability to prioritise
- Ability to use own initiative
- Ability to work under pressure
- Effective communication skills
- Attention to detail and accuracy
- Active and effective team member.
- Adaptable and flexible in approach to working practice
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology
- Audio Typing
- Diary Management
- SystmOne
Experience
Essential
- Experience of working in a busy office envi-ronment
- Ability to work to processes and set deadlines
Desirable
- Experience of working in a team
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work to-wards
- Experience of working in a customer service environment
Knowledge
Essential
- Has an understanding of and respect for confi-dentiality in relation to all aspects of work.
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy.
- Must have a flexible approach to duties and working relationships.
- Must be flexible with regard to working location dependent on the needs of the service.
Person Specification
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and Eng-lish Language
- OCR / RSA II Typing or Word Processing or equivalent, or the ability to demonstrate an equivalent competency
Desirable
- Previous NHS secretarial/ administrative experience
- Knowledge of hospital administration procedures
Skills
Essential
- Working knowledge of Microsoft Office packages.
- Good IT Skills/Keyboard skills.
- Effective organisational skills.
- Ability to prioritise
- Ability to use own initiative
- Ability to work under pressure
- Effective communication skills
- Attention to detail and accuracy
- Active and effective team member.
- Adaptable and flexible in approach to working practice
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Willingness to undertake further training as required
Desirable
- Knowledge of mental health services
- Knowledge of hospital administration systems
- Knowledge of medical terminology
- Audio Typing
- Diary Management
- SystmOne
Experience
Essential
- Experience of working in a busy office envi-ronment
- Ability to work to processes and set deadlines
Desirable
- Experience of working in a team
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work to-wards
- Experience of working in a customer service environment
Knowledge
Essential
- Has an understanding of and respect for confi-dentiality in relation to all aspects of work.
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy.
- Must have a flexible approach to duties and working relationships.
- Must be flexible with regard to working location dependent on the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
