Job responsibilities
CONTEXT BEHIND THE ROLE:
Navigo Health and Social Care
have developed various trading arms that address gaps and opportunities in
service delivery that are not financed by NHS statutory funding. All our
trading arms are developed as stand-alone enterprises with Navigo acting as the
parent company and operating within the Navigo ethos on a not-for-profit basis.
All trading arm employees are employed on a commercial contract with our trading
company Nurtrio, and all profits go into developing and/or enhancing mental
health services. As such there are no dividends for shareholders/annual bonuses
etc.
We are committed to the
prevention and reduction of suicidality and have joined forces with CAMS Care
USA to secure exclusive rights to deliver their established and trusted CAMS
Care Training Framework across UK territories (incl. N Ireland) trading as Navigo
Cams Care UK (NCCUK). CAMS ( Collaborative Assessment and Management of
Suicidality) is a proven intervention for suicidality in the USA. Navigo have
championed this approach within their services, with the ambition to change the
way suicidality and its prevention is more effectively managed across the UK.
NCCUK has been operating for 2
years as part of Phase 1 development activity, developing the in-house systems
and protocols to support the launch & ongoing business development &
service delivery of the CAMS product. Phase 2 development is scheduled to
launch April 2024 and we are seeking a pro-active and committed Business
Manager to work with us to take the business to the next level, further
developing the infrastructure and client base. Ongoing duties will include
maintaining and developing client relationships, providing guidance and advice
on availability of courses and pricing, and ensuring our client organisations
needs are being met on an ongoing basis and to expected standards.
You will work with the NCCUK
senior management team to consolidate and grow operations and geographical
reach in line with business planning and developing opportunities, and ensure
all reporting is consistent, accurate and timely for internal needs and our
hosts at CAMS Care USA.
You will also work with teams
to align NCCUK with other developing Navigo programmes to ensure a robust and
joined-up offer, and work with our Communications Team to establish clear and
consistent messages about the detail of our offer.
There is also a robust
clinical research programme in place, supporting opportunities to develop our
reach across the Health and Social Care sector and education sectors.
You will initially work with
support from the Business Team and longer term, provide supervision to an
administrative staff member. You will liaise with clients and follow up
enquiries, ensuring needs are addressed in an accurate and timely manner, including
targeting & developing new business. You will also work with a small team
of training staff and senior clinicians to manage training bookings and support
their external training activity & ongoing training compliance.
You will be an enthusiastic
team player, keen to support NCCUK to grow and thrive. You will work with
colleagues to address the challenges and opportunities that come with
developing and sustaining a training offer across the public and private
sectors and be pro-active in supporting business continuance & growth to
meet income targets.
We aim to offer our customers
a high-quality experience at a competitive price while maintaining our social
sector ethos & sensibilities. NCCUK has exclusive rights to deliver the
CAMS Care Training Framework in UK territories and is a relatively new product
to the UK Health & Social Care sector. As such it operates within a
competitive arena of other suicidality prevention and reduction training, and
will win business through promoting its proven efficacy, and high-quality
training, delivered by practising clinicians. As part of a growing evidence
base and research programme, you will work proactively with Navigo Comms to
spread the word about the NCCUK ethos, liaise with Research Leads and NCCUK
Senior Management Team to lead on social media content, identifying
opportunities to promote our message, and liaise with all parties to ensure
communications about NCCUK activity and research is appropriate & timely.
You will combine excellent
NCCUK product/service knowledge, sales skills, and interpersonal skills to
succeed in embedding NCCUK as the premier service provider of suicidality
prevention and reduction training in the UK.
You will be expected to
develop an understanding of the NCCUK financial position and targets, and work
with the team to co-develop an action/delivery plan with strategies &
approaches to business development, supported by Navigo Business Team. You will
take part in team meetings and report to Management regularly contributing to
reporting forums.
ROLE SUMMARY:
The Business Manager will join
the NCCUK Team working under the direction of Navigo designated Business
Manager and NCCUK Senior Management structure.
You will be accountable to the
NCCUK Senior Management Team to agree a schedule of activity (and attendant
client charges), and be responsible for liaising with the staff team to ensure
high quality customer experiences.
You will field
enquires/bookings from existing/potential customers in the first instance,
guiding clients through the processes of training and options and leading on
admin to ensure robust documentation. Working alongside others as appropriate
you will liaise with Navigo Communications Team to ensure NCCUK website
information and events contribute effectively to marketing activities.
You will provide business
support to the NCCUK Team and have overall responsibility for managing,
maintaining and developing the CAMS database and filing systems. As the
business grows you will also provide supervision, training and support to additional
administrative staff.
MAIN DUTIES /
RESPONSIBILITIES:
Work with the NCCUK Team to further develop
and deliver the NCCUK Development and Delivery Plans, in line with Business
Planning
Work with the wider NCCUK Teams to develop
the UK website & strategies for promotion, liaising with CAMS Care USA as
required
Manage and coordinate event/activity delivery
working closely with others as appropriate to ensure development objectives are
met. This includes setting up simple systems/protocols for ensuring different
clients are suitably/appropriately serviced in terms of percentage of staff
trained and refresher/recertification activity/planning
Ensure all training continues to meet CAMS
Care Framework standards and ensure all relevant data is available for regular
audits
Lead on CAMS Care Framework
accreditation/submission/renewal for continued certification and exclusivity of
the NCCUK training offer
Work with Navigo Communications team to
develop Marketing & Promotional materials/schedules and ensure all
promotional activity is accurate and timely.
Manage responding to enquiries and
negotiating bookings.
Coordinate training staff to deliver services
as appropriate to the booking.
Ensure all confirmed booking details are
forwarded to finance for invoicing.
Ensure any costs that are incurred from third
party charges are discussed, identified and signed off by Navigo before
entering any verbal or written contracts.
Build relationships with Navigo staff &
teams to support collaborative approaches to working & problem solving.
Ensure a clear understanding of the NCCUK
Training offer in all communications.
Source & promote opportunities for
engagement with the NCCUK offer & ethos through networking with others
i.e., business & networking events.
Pursue income targets for the service.
Ensure high quality responsive interactions
& experiences for clients.
Maintain a professional relationship with
staff and key internal and external stakeholders, with particular attention to
confidentiality and the maintenance of boundaries.
Work with external agencies to maximise
potential of service delivery.
Adhere to administrative and data capture
protocols which record training activities and support the keeping of accurate
and complete records of bookings and costs.
Ensure that effective monitoring and
evaluation systems are adhered to and promote/collect client feedback.
Undertake mandatory training as required as
an employee.
Actively participate in own continuous
professional development.
Ensure that all relevant policies are
implemented such as information governance, safeguarding etc. under the
guidance of the Navigo Business Team/NCCUK Senior Management Team
This job description reflects
the current main organisational priorities for the post. In the context of
rapid change taking place within the NHS (and ultimately Navigo), these
priorities will develop and change in consultation with the post holder in line
with service business needs and priorities.
