Workforce Officer

Job description

Job responsibilities

The Workforce (HR) Officer will provide a comprehensive and proactive service in the delivery of recruitment, employment, development and management services to the Navigo workforce.

The Workforce (HR) Officer will ultimately have a generalist role and provide a comprehensive HR service across the employee lifecycle to a group of departments within NAViGO. The role will work closely with staff, managers and senior managers, particularly in a defined departmental group to provide timely and sound professional HR advice in relation to all employee matters.

Assist the People & OD team, and wider Corporate Services Directorate in the operational development, implementation and monitoring of policies in accordance with the overall corporate strategy and organisational values.

Involvement in the continued development of policies for the organisation, which are lean, efficient, easy to follow and achieve fairness for both the organisation and employees.

Manage the recruitment, appointment and appropriate induction of staffing ensuring compliance with all relevant pre-employment checks, NHS standards and other requirements. Where necessary this may require creative solutions to recruitment issues into an area where it is traditionally difficult to recruit. Taking part on wider recruitment initiatives where appropriate.

Responsible for the input and updating of key workforce information and reports using the Electronic Staff Record (ESR) and payroll systems.

Corporate Responsibilities

Promote wherever possible best practice principles of partnership working.

Contribute to the development and implementation of NAViGO strategies and plans as appropriate.

Responsible for the safe and effective use of the Electronic Staff Records (ESR) system, use of NHS Jobs for recruitment and use of the DBS online system.

Employee Relations / Advice

Be familiar with relevant employment law issues and be aware of changes to the law and local policy.

Ensure that initial HR enquiries are responded to appropriately.

Advise as necessary on issues of absence, conduct, capability, disciplinary or grievance that may arise in the wider workforce as necessary. Ensuring clear communication of complex matters.

Recruitment and Retention

Develop, & support recruitment activities for managers and the People & OD Team.

Deliver against recruitment and retention strategies which secure, continuously develop and maintain a high quality workforce.

Ensure adherence to policies which promote flexible working, work life balance and improving working lives.

Service Provision

Providing a first line and first-rate customer service ensuring initial HR queries are handled effectively and efficiently.

Ensure timely provision of information relating to all workforce and training related data as appropriate.

Undertake specific projects as required by the Workforce Manager and Senior People and OD Manager.

Ensure Monthly Input to ESR/ Payroll systems is completed in a timely and accurate manner. Liaising with managers and wider Navigo Admin to ensure timely information is received and acted upon.

Compile reports and present HR data and compliance to the monthly departmental Quality and Learning meetings and quarterly Business meetings.

General

To provide routine general HR information to managers, staff and the general public on request.

To provide consistent, accurate and timely response to all requests for HR service, by telephone, email or face to face.

Contribute to the development and continual improvement of the HR Service.

Prepare and collate paperwork in line with Navigo policies and procedures and current legislation.

Maintain and input on databases for all areas of HR administration / record keeping.

Liaising with Payroll services as required.

Utilising ESR to provide workforce information and reports on request.

Ensure all correspondence is accurate and timely.

Assisting managers and employees with the completion of workforce documentation.

Dealing with ad hoc queries from managers, staff and candidates.

Develop constructive working relationships with staff members and promote effective communications at all levels.

Assist/support workload of junior administrator in the team.

Plan own workload in order to meet ongoing and regular priorities in the role and able to respond to ad hoc demands within the department and for colleagues

Person Specification

Qualifications

Essential

• CIPD level 5 Qualification (or working towards)
• Evidence of continuing personal and professional development
• Knowledge of a range of administrative and HR/ recruitment procedures, acquired through relevant training and experience

Desirable

• Leadership qualification

Experience

Essential

• Experience as a HR practitioner dealing on own initiative with complex/emotive employment issues
• Direct experience of complex Employee Relations and HR issues
• Payroll administration/input
• Experience of working in a fast-paced role
• Evidence of ability to follow organisational policies and procedures

Desirable

• Evidence of working to achieve change

Skills & Attributes

Essential

• Knowledge of diversity/equal opportunities and impact on staffing and service
• Ability to establish working relationships with stakeholders
• Demonstrate personal credibility to motivate and encourage others
• Demonstrable ability to communicate effectively and resolve conflict
• Ability to support change
• Excellent keyboard skills and proficient in the use of IT applications to support efficient work activity including the analysis, interpretation and presentation of data

Desirable

• Skills and experience in a large multi-faceted organisation
• Competent user of Microsoft products especially Word, PowerPoint and Excel

Other requirements

Essential

• Team working competencies
• Travel between sites
• Evidence of ability to manage conflicting priorities.
• Ability to adopt a project planning methodology to manage an ongoing and varied workload
• Demonstrate an outcomes approach to work priorities

Desirable

• Ability to travel to attend events outside the organisation if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

NAViGO House

Work from other sites, work from home

Grimsby

DN32 0QE

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)